CostCo USA dropping Amex for Citigroup VISA

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ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
It isn't so much the loss of the Costco Amex as it is the forced Citi relationship. Wife and I have not seen anything, received anything regarding the changeover, nor have we been given the option to officially Opt-out. Our local Costco warehouse is as ignorant as we are and they are just as frustrated.

I have no issue with Costco moving to Visa and I would happily use one of my existing Visa accounts with Costco. I have other Amex accounts, too. But the way Costco has handled the situation in our eyes is extremely poor on judgement and not in this customer's benefit.

My rebate check from Costco is a tiny, tiny joke compared to my Amex rebate ($800-900 on a really slow/bad year). We'll just continue to use the Amex Blue Cash card we've had longer than the Costco Amex as it is free and cash back.

Just leaves a raw feeling with us. Might be on par with a mugging.

Every Costco has a banner sign with the Citi change over date. You should've received changeover update letter from Costco. There's also website you can visit with FAQ on the changes.

I really don't understand your complaint. You're getting Citi card with improved rewards. It's upgrade in pretty much every way compared to the Amex. My last Amex rebate check was ~$1,100. With the same usage, Citi rebate will be larger. And I will gain another $50k credit limit from Citi. That's win-win in my book.

I'm also expecting Amex to up their targeted new card rewards bonus offer to replace lost Costco Amex accounts. I just signed up for Amex gold card with 50,000 signup bonus after $1,000 purchase because I wanted better international travel card. That's easy free money. I'll get the platinum card when they offer 100k signup bonus.
 

AznAnarchy99

Lifer
Dec 6, 2004
14,705
117
106
Every Costco has a banner sign with the Citi change over date. You should've received changeover update letter from Costco. There's also website you can visit with FAQ on the changes.

I really don't understand your complaint. You're getting Citi card with improved rewards. It's upgrade in pretty much every way compared to the Amex. My last Amex rebate check was ~$1,100. With the same usage, Citi rebate will be larger. And I will gain another $50k credit limit from Citi. That's win-win in my book.

I'm also expecting Amex to up their targeted new card rewards bonus offer to replace lost Costco Amex accounts. I just signed up for Amex gold card with 50,000 signup bonus after $1,000 purchase because I wanted better international travel card. That's easy free money. I'll get the platinum card when they offer 100k signup bonus.

He's complaining about Amex selling Citi their portfolio, which I've said before that your debt is sold by companies everyday.
 

Vdubchaos

Lifer
Nov 11, 2009
10,411
10
0
He's complaining about Amex selling Citi their portfolio, which I've said before that your debt is sold by companies everyday.

Not only debt.......everyone's personal information as well. ANY time you give company your info, assume it will be sold or shared with other companies and governments.

Heck ANYTHING you do on any website is easily accessed/monitored and shared.

it's 2016, I thought this was common knowledge at this point.
 

ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
He's complaining about Amex selling Citi their portfolio, which I've said before that your debt is sold by companies everyday.

Which is why his complaint makes little sense. If he's that unhappy, his best choice is to close his Costco Amex now and then close the Costco Citi if they send him one. I'm sure he'll complain about the small hit to his credit score for closing the account but that's small price to pay if he's that unhappy. And he should freeze his credit to cut down on solicitation and information access and sharing. More people should freeze their credit.
 

Muse

Lifer
Jul 11, 2001
37,841
8,307
136
yeah, great timing for the 3% restaurants since citi forward is nerfing their 5% for restaurants.

there are 5% gas cards out there that I will use instead at the Costco pump.
When I tried using one of my other CC's at a Costco pump a few months ago it said it would only take the Amex Costco CC. I think maybe it said it would take a debit card but I don't do those.
 

AznAnarchy99

Lifer
Dec 6, 2004
14,705
117
106
When I tried using one of my other CC's at a Costco pump a few months ago it said it would only take the Amex Costco CC. I think maybe it said it would take a debit card but I don't do those.

CostCo gas currently will only take Amex CCs, CostCo branded or not.
 

Adul

Elite Member
Oct 9, 1999
32,999
44
91
danny.tangtam.com
Benefits on this card look pretty good, may get it. Way better than Sams card



Another part of that is Costco doesn't put their stores in crappy areas.

You never seen the Business Costco in Phoenix then. Not exactly a good area by any stretch of the imagination.
 

RossMAN

Grand Nagus
Feb 24, 2000
78,794
266
116
When I tried using one of my other CC's at a Costco pump a few months ago it said it would only take the Amex Costco CC. I think maybe it said it would take a debit card but I don't do those.

Just curious, why don't you use debit cards?
 

blackangst1

Lifer
Feb 23, 2005
22,914
2,359
126
You never seen the Business Costco in Phoenix then. Not exactly a good area by any stretch of the imagination.

LOL this. Why they would put a business Costco on Grand is beyond me. But hey...you can do your shopping then head over the Great Alaskan Bush Co.
 

crashtech

Lifer
Jan 4, 2013
10,554
2,138
146
I can't find the letter I got from Costco, but the rewards being offered by Citi look pretty decent, I'm just going to let it happen. Some of my vendors whine when I use the Amex, so this is probably something I should have done anyway.
 

AznAnarchy99

Lifer
Dec 6, 2004
14,705
117
106
God I hate Citi customer service and web portal.

I got my Citi Prestige card last night and tried adding it to my online profile and it kept erroring out with no explanation.

I called in and got a guy who was either half asleep or whispering the entire time. I told him my issue and he was like "uh okay" and then cue 5-6 minutes of awkward silence. I kept asking if he needed anything from me and he would just be like "uhhh". After a bit he told me to try again and it worked but damn get some people who know how to communicate.

Now I'm trying to combine my Citi TYP accounts and it errors out on the site telling me to call.
 
Nov 20, 2009
10,051
2,577
136
Well, I discovered some interesting things. First, while I love using uBlock in Firefox and Chrome for some odd reason if you click on Contact Us while logged into AE's website it doesn't show the pop-up in FF.

How does this happen to apply to Costco Amex? Well, I was just told that if I regularly access AE's account online then it sends all communications, including pop-ups informing you of important account information, like the dissolution of the cobranded card. Thank, uBlock, in this one case you were a blockhead. :sneaky:

Second, come June the cobranded card in hand will die hard. It will not be converted. The account open since date will remain across the transfer to Citi, but the Member Since date ties itself to the card brand (AE vs. Visa, etc.).

And while rumor/fact has been conveyed that no new credit reports are being pulled, the reports will reflect that Costco credit account has transferred from AE to Citi. And for those of you that are like me and do not wish for this to happen ...

Third, if you have not activated any issued Citibank Visa that is the cobranded card for Costco and you call Amex to cancel the cobranded CostcoAmex card no account transfer will take place. This is what Amex is telling me today.

So, I am about 5-6 days into my billing cycle and tomorrow I plan on removing any balance therein and cancelling the cobranded Amex card in order to prevent the grubby hands of Citibank from getting my account information.
 

n0tdan

Member
Aug 29, 2005
184
0
76
Well, I discovered some interesting things. First, while I love using uBlock in Firefox and Chrome for some odd reason if you click on Contact Us while logged into AE's website it doesn't show the pop-up in FF.

How does this happen to apply to Costco Amex? Well, I was just told that if I regularly access AE's account online then it sends all communications, including pop-ups informing you of important account information, like the dissolution of the cobranded card. Thank, uBlock, in this one case you were a blockhead.

This doesn't seem to be an issue if you're using Adblock Plus (even with the allow unobtrusive ads option unchecked).
 

ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
Well, I discovered some interesting things. First, while I love using uBlock in Firefox and Chrome for some odd reason if you click on Contact Us while logged into AE's website it doesn't show the pop-up in FF.

How does this happen to apply to Costco Amex? Well, I was just told that if I regularly access AE's account online then it sends all communications, including pop-ups informing you of important account information, like the dissolution of the cobranded card. Thank, uBlock, in this one case you were a blockhead. :sneaky:

Second, come June the cobranded card in hand will die hard. It will not be converted. The account open since date will remain across the transfer to Citi, but the Member Since date ties itself to the card brand (AE vs. Visa, etc.).

And while rumor/fact has been conveyed that no new credit reports are being pulled, the reports will reflect that Costco credit account has transferred from AE to Citi. And for those of you that are like me and do not wish for this to happen ...

Third, if you have not activated any issued Citibank Visa that is the cobranded card for Costco and you call Amex to cancel the cobranded CostcoAmex card no account transfer will take place. This is what Amex is telling me today.

So, I am about 5-6 days into my billing cycle and tomorrow I plan on removing any balance therein and cancelling the cobranded Amex card in order to prevent the grubby hands of Citibank from getting my account information.

I'm opposite of you. I can't wait for the Citi transfer so I can end all relationship with Amex. I had very negative experience using gold Amex overseas and customer service was horrible and nonexistent. Don't bother calling Amex collect overseas as your calls will be routed to India and you'll get no help and be told to call next day during normal US business hours. And if you call during normal business hours and speak with US agents, they won't help you unless you call from your US personal number. So if you travel international and swap sim cards on your phone, forget any help from Amex. It was an eyeopening experience.
 
Nov 20, 2009
10,051
2,577
136
Your cobranded Amex, or just Amex? Nothing stopping you from canceling it and then getting a Blue Cash Amex. Not like Amex is going to send you away.
 

crashtech

Lifer
Jan 4, 2013
10,554
2,138
146
Your cobranded Amex, or just Amex? Nothing stopping you from canceling it and then getting a Blue Cash Amex. Not like Amex is going to send you away.
Some just flat out don't take Amex at all. I never used to care because the phone purchases from vendors we aren't on charge with used to be rare and relatively small, but lately they've been much larger and more frequent, and using the debit card for these is just not a great option anymore.
 

kt

Diamond Member
Apr 1, 2000
6,015
1,321
136
Some just flat out don't take Amex at all. I never used to care because the phone purchases from vendors we aren't on charge with used to be rare and relatively small, but lately they've been much larger and more frequent, and using the debit card for these is just not a great option anymore.

Yea, I have been noticing this happening too. Last time I pull out my Amex card to pay at a restaurant, I was given the WTF look by the waitress. I pointed at the front door and said "You take Amex, right?"
 
Nov 20, 2009
10,051
2,577
136
I don't get the resistance to taking Amex. The whole credit reform act provided a provision so that the businesses could pass along the merchant fees to the customer, but they had to inform the customer ahead of time.

When I get someone that says they do not accept Amex I ask them why, they tell me because of the higher merchant fees. I inform them of the above and they play ignorant. I guess they run a muck in bliss.

I always look for what is taken, and not, and weigh that into my decision to do business with said business. Businesses that are close minded like this are just poor business operators.
 

boomerang

Lifer
Jun 19, 2000
18,890
642
126
I don't get the resistance to taking Amex. The whole credit reform act provided a provision so that the businesses could pass along the merchant fees to the customer, but they had to inform the customer ahead of time.
Your mistake is in assuming that businesses passed the fees along. No small business in our highly competitive climate is going to pass along CC fees. Especially a mom and pop business that is struggling to just keep the doors open while trying to compete with Costco, Sam's, Walmart and Amazon let alone the store down the street that sells basically the same merchandise or service.

Have you ever been informed by any business large or small that the fees have been passed on to you?

I find your thought processes interesting.
 
Nov 20, 2009
10,051
2,577
136
Its isn't a mistake. I never made the assumption in the first place. I was trying to state that the option now legally existed and the only legal requirement was the customers had to be made aware ahead of time.

For instance, one of the places the wife and I buy furniture, which is not a chain store, doesn't accept Amex. I have told them repeatedly that this option existed and that they should offer Amex under the caveat as it would make customers like us more inclined to buy from them.

Its a zero cost to the business as they are passing said costs onto the consumer. I don't mind because I would be using a cash back Amex to offset the cost for the option to use my preferred card brand.

No mistake. No assumption. Just fucking lazy businesses.
 
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