CostCo USA dropping Amex for Citigroup VISA

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Ns1

No Lifer
Jun 17, 2001
55,414
1,574
126
You also use your Amex as an ID to enter the store. Using any Visa like this would seem to imply they are waiving the membership fee, and I thought Costco made most of if not all their money on membership fees.

this post does not make sense. even if you use your amex TE card to enter the costco, you still pay for membership. you just carry 1 less card.

My dad and I would get one of these every trip, almost completely out of principal. I can't fathom why they would have gotten rid of them

skyrocketing almond prices
 

Genx87

Lifer
Apr 8, 2002
41,095
513
126
You also use your Amex as an ID to enter the store. Using any Visa like this would seem to imply they are waiving the membership fee, and I thought Costco made most of if not all their money on membership fees.

I'd assume the Costco branded citi card will be the same. Otherwise use your actual membership card. Costco right now will take any Amex card. Just like I assume they will use any Visa card starting Apr 1st 2016.
 

Childs

Lifer
Jul 9, 2000
11,450
7
81
this post does not make sense. even if you use your amex TE card to enter the costco, you still pay for membership. you just carry 1 less card.

I thought it was some sort of amex benefit that you could use any amex card in place of getting an actual membership, but I don't see that stated anywhere. lol good thing I never tried it...that would have been embarrassing.
 
Oct 25, 2006
11,036
11
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I'm surprised people hate citi so much. The only CC issuer I actually like is Discover, but otherwise I've never actually hated any specific card issuer.

I'm using my Citi double cash and haven't had much issue on that front. Anything specific?
 

maddogchen

Diamond Member
Feb 17, 2004
8,905
2
76
Yes! I have a citi card.

better Citi than CapitalOne

I wonder if this means I get crappy thank you pts that I have to figure out how to redeem at Costco
 

boomerang

Lifer
Jun 19, 2000
18,890
642
126
I'm using my Citi double cash and haven't had much issue on that front. Anything specific?
Some issues I mentioned above. Their anti-fraud procedures need some work too. I recently attempted to make a purchase of $14.99 online. I thought it was curious that I received no confirmation email from the vendor. The next day I logged into the Citi site and did not see the charge. Not in pending or anywhere. I didn't want to place the order again with the potential of getting two separate orders so I called Citi first.

It took forever talking to someone for whom English was a second language to get to what I thought was the bottom of it. During the process I got shuffled to two other people and then back. Finally I got through to her that I wanted to know the status of the charge. She at first said she did not see it anywhere but when I pressed her on it, she said she did and correctly gave me the dollar amount. I asked if it had been approved or denied. She said it was approved. The charge never appeared and of course I did not receive the item.

I never heard a peep from their fraud department. So what happened? Who knows? Certainly I don't.

This is but one example of their horrible customer service.
 

Wreckem

Diamond Member
Sep 23, 2006
9,459
987
126
So AMEX originally said they would be offering Costco Truereward card holders new card options. Today Costco/Citi announced Citi will be buying the credit accounts from Amex.

So I will gain a Citi Costco Card and get a new AMEX. Correct?

Will Citi maintain my credit limit when they buy the AMEX accounts? Will my new AMEX card have the same limit?

Not that anyone on here can necessarily answer these questions, but they are questions to ponder.

I want to keep my Amex card and limit. Getting a Citi with an equal limit wouldn't be to shabby.
 
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ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
So AMEX originally said they would be offering Costco Truereward card holders new card options. Today Costco/Citi announced Citi will be buying the credit accounts from Amex.

So I will gain a Citi Costco Card and get a new AMEX. Correct?

Will Citi maintain my credit limit when they buy the AMEX accounts? Will my new AMEX card have the same limit?

Not that anyone on here can necessarily answer these questions, but they are questions to ponder.

I want to keep my Amex card and limit. Getting a Citi with an equal limit wouldn't be to shabby.

I guess we have to wait and see. In the past, whenever my credit card accounts were sold from one bank to another, I only received the new card from the buyer and not the seller. So based on that, I expect I will receive a new Citi Costco Visa with the same credit limit and no new AMEX card. If I receive another AMEX with no annual fee and the same previous credit limit, that will be fine too. I just don't want annual fee AMEX.
 

kranky

Elite Member
Oct 9, 1999
21,014
137
106
Some issues I mentioned above. Their anti-fraud procedures need some work too. I recently attempted to make a purchase of $14.99 online. I thought it was curious that I received no confirmation email from the vendor. The next day I logged into the Citi site and did not see the charge. Not in pending or anywhere. I didn't want to place the order again with the potential of getting two separate orders so I called Citi first.

It took forever talking to someone for whom English was a second language to get to what I thought was the bottom of it. During the process I got shuffled to two other people and then back. Finally I got through to her that I wanted to know the status of the charge. She at first said she did not see it anywhere but when I pressed her on it, she said she did and correctly gave me the dollar amount. I asked if it had been approved or denied. She said it was approved. The charge never appeared and of course I did not receive the item.

I never heard a peep from their fraud department. So what happened? Who knows? Certainly I don't.

This is but one example of their horrible customer service.

Have you tried their Virtual Account Number feature? I use it for everything I order online (which isn't all that much actually) and never had a problem placing an order. You have to login to Citi to generate a number so I suspect they don't even consider that an order could be fraudulent. And you can set a max amount on your virtual number, so even a shady merchant can't charge you again (or charge you more).
 

boomerang

Lifer
Jun 19, 2000
18,890
642
126
Have you guys received your cash back check yet? I still haven't gotten mine.
Mine came last week.

Just to weigh in, I can't imagine the replacement Citi cards will carry over the limit the Amex cards had. This isn't a buyout with one bank buying out another. This is essentially a vendor switch for Costco. Citi will be under no obligation to issue cards with the same spending limit. Everyone will have to qualify and I can't imagine that Amex is going to share information with Citi. I would guess that it is illegal for them to even do so.

I will keep the Amex card if they don't require an annual fee. It was fine when it covered the Costco membership as it was the same cost as a membership. I haven't paid for a CC issuer to make money on every one of my purchases in eons and I don't intend to start doing it again.

I read somewhere today that Amex will lose annual revenue from $80 Billion in charges with the departure of the Costco account. It's almost hard to believe that Costco and Amex couldn't hammer out an agreement.
 

boomerang

Lifer
Jun 19, 2000
18,890
642
126
Have you tried their Virtual Account Number feature? I use it for everything I order online (which isn't all that much actually) and never had a problem placing an order. You have to login to Citi to generate a number so I suspect they don't even consider that an order could be fraudulent. And you can set a max amount on your virtual number, so even a shady merchant can't charge you again (or charge you more).
I know what happened in my case. I made charges from two online vendors within seconds of each other. One got flagged. My issue is the total lack of professionalism within their organization.

To answer your question, no I haven't.
 

ponyo

Lifer
Feb 14, 2002
19,689
2,811
126
Mine came last week.

Just to weigh in, I can't imagine the replacement Citi cards will carry over the limit the Amex cards had. This isn't a buyout with one bank buying out another. This is essentially a vendor switch for Costco. Citi will be under no obligation to issue cards with the same spending limit. Everyone will have to qualify and I can't imagine that Amex is going to share information with Citi. I would guess that it is illegal for them to even do so.

I will keep the Amex card if they don't require an annual fee. It was fine when it covered the Costco membership as it was the same cost as a membership. I haven't paid for a CC issuer to make money on every one of my purchases in eons and I don't intend to start doing it again.

I read somewhere today that Amex will lose annual revenue from $80 Billion in charges with the departure of the Costco account. It's almost hard to believe that Costco and Amex couldn't hammer out an agreement.

It doesn't have to be bank buying out another bank. Banks sell credit card portfolios to each other. Chase bank sold one of my credit card to Capital One. I received the same limit on my new Capital One card. I never had to re-qualify.
 

Wreckem

Diamond Member
Sep 23, 2006
9,459
987
126
I guess we have to wait and see. In the past, whenever my credit card accounts were sold from one bank to another, I only received the new card from the buyer and not the seller. So based on that, I expect I will receive a new Citi Costco Visa with the same credit limit and no new AMEX card. If I receive another AMEX with no annual fee and the same previous credit limit, that will be fine too. I just don't want annual fee AMEX.

Thats the thing I'd rather keep an Amex than have a Costco branded card with Citi.

Amex was insistent on Costco card holders getting new Amex cards prior to todays announcement. Maybe thats going to change but I hope not. The CEO said the followed back when the split was first announced "on a conference call with investors that American Express will be looking to keep as many of its Costco card holders as possible." So it looks like they will be extending new accounts to most people. I just hope these new accounts will offer the same limits as the sold accounts.
 
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Wreckem

Diamond Member
Sep 23, 2006
9,459
987
126
Mine came last week.

Just to weigh in, I can't imagine the replacement Citi cards will carry over the limit the Amex cards had. This isn't a buyout with one bank buying out another. This is essentially a vendor switch for Costco. Citi will be under no obligation to issue cards with the same spending limit. Everyone will have to qualify and I can't imagine that Amex is going to share information with Citi. I would guess that it is illegal for them to even do so.

I will keep the Amex card if they don't require an annual fee. It was fine when it covered the Costco membership as it was the same cost as a membership. I haven't paid for a CC issuer to make money on every one of my purchases in eons and I don't intend to start doing it again.

I read somewhere today that Amex will lose annual revenue from $80 Billion in charges with the departure of the Costco account. It's almost hard to believe that Costco and Amex couldn't hammer out an agreement.

Its hard to pin a number but that is if they lose all of their CostCo card holders. They will likely retain most of their card holders by offering new accounts. They retained most of the their Canadian card holders when this happened in Canada. Revenue from actual Costco swipes is a fraction of that . Over 70% of the purchases on CostCo Amex's had no relation to CostCo.


Citi is buying the portfolio. Amex owns the accounts, not CostCo. When credit portfolios are sold, the new company usually keeps the credit limits. They will have a lot of opt outs if they reduce credit limits. Buying a credit portfolio is only as good as the number you convince to agree to keep accounts after the transition. Citi's purpose for doing this is to gain more affluent card holders. Those affluent Amex card holders aren't likely to keep their accounts if Citi slashes CLs and raises rates, more so when any of the eleventy billion different visas will work at Costco.

Frankly I'd rather keep an Amex card than a Costco co-branded card with Citi. I already have a Citi card and Citi dicked me over on a long held account that got sold multiple times(HSBC to Cap1 to Citi). They closed my account because they claimed I never gave them my correct address during the transition so they couldn't contact me during the first six months of transition. Not once did they call me. Nor was I notified in any way. When I called them, they had my correct address and correct phone number. Even though they closed my account in error(negatively effecting me) they said nothing could be done because they account was already closed.
 
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lupi

Lifer
Apr 8, 2001
32,539
260
126
only citi card I have is a sears one, can't say much about them one way or other. Since I used my amex for most of my monthly spending for the cashback, guess I'll need to find a new one now.
 

boomerang

Lifer
Jun 19, 2000
18,890
642
126
Thank you ponyo and Wreckem, you taught me some things today. Now I'm curious.

Assuming the purchase of the co-branded AmEx by Citi is completed, I'm wondering what cards I will end up with.

Will I retain the AmEx with its limit and gain an additional Citi card with the same limit? Or will AmEx contact me inquiring if I want to retain their card? No longer co-branded of course. Will Citi contact me asking me if I want a card or will I just be issued one? I'm coming at that from the perspective that my AmEx is a co-branded card and that the Citi card would be also.

I guess I'm wondering how this shakes out from the consumers perspective with an eye on its affect on credit and FICO scoring.

I carry two cards and don't want any more. With no foreseeable need for new credit in the next two to three years this may be a good time to dump cards and get what I want.
 
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mrjminer

Platinum Member
Dec 2, 2005
2,739
16
76
I know what happened in my case. I made charges from two online vendors within seconds of each other. One got flagged. My issue is the total lack of professionalism within their organization.

To answer your question, no I haven't.

No answer for why the charges didn't ever post and why you didn't get the item after they told you it was approved, but I could understand how it got flagged. I am guessing some criminals organize purchases down to the second in the case of stolen cards, hoping that they will all go through at the same time to subvert fraud prevention. Sounds like a reasonable guess, at least. Not super common to have two purchases from online vendors within 5 seconds of each other.
 

sontakke

Senior member
Aug 8, 2001
895
11
81
Will the cash back scheme be carried over to Citi Costco? Would Amex lose its cash back? If so, why would anybody keep unbranded Amex without the cash back and/or annual fee?

I mean most Costco members can get any credit card they want quite easily (well except the Black Card
 

Wreckem

Diamond Member
Sep 23, 2006
9,459
987
126
Will the cash back scheme be carried over to Citi Costco? Would Amex lose its cash back? If so, why would anybody keep unbranded Amex without the cash back and/or annual fee?

I mean most Costco members can get any credit card they want quite easily (well except the Black Card

By all reports the cash back for the new Citi will be improved(how they haven't said).

The Amex people have said they will be trying to keep as many Costco True Earning card holders by offering them new products. You will probably have the option of keeping something with similar cash back without an annual fee(like the Blue Cash Everyday) or with an annual fee something like the Blue Cash Preferred.
 
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