Against my better judgment I got a Macy's card a few months back (think I even made a thread asking if this was a bad idea, yes it was).
I made some returns and ended up with ~$130 in credit on the account. I sort of just let it sit there and forgot about it until today.
Last month I made my first purchase with the card, thinking I should start using that $130 that was just sitting there. I also made a purchase at Macy's, all told I used all but $4 of the credit I had on the account.
Now I see that my first outside-of-Macy's purchase was split onto a new line of credit. So when I log in to see my balance, there are two balances. One a credit of $43, the other a debt of -$65 (-$40 for the outside-of-Macys purchase, -$25 late fee for 8/15).
From my point of view I owed that Macy's company $40 last month, and they owed me $43. When I spent the $40 it was from the $43 they owed me.
Lesson being don't get a store credit card.
Question being do I have any recourse if customer service tells me to screw off? Sort of want to be prepared for this call as I have never had a late payment on my credit. goal of the call being:
1) Removal of late payment from credit history
2) removal of late fees, use one balance to pay the other
3) close the account
I made some returns and ended up with ~$130 in credit on the account. I sort of just let it sit there and forgot about it until today.
Last month I made my first purchase with the card, thinking I should start using that $130 that was just sitting there. I also made a purchase at Macy's, all told I used all but $4 of the credit I had on the account.
Now I see that my first outside-of-Macy's purchase was split onto a new line of credit. So when I log in to see my balance, there are two balances. One a credit of $43, the other a debt of -$65 (-$40 for the outside-of-Macys purchase, -$25 late fee for 8/15).
From my point of view I owed that Macy's company $40 last month, and they owed me $43. When I spent the $40 it was from the $43 they owed me.
Lesson being don't get a store credit card.
Question being do I have any recourse if customer service tells me to screw off? Sort of want to be prepared for this call as I have never had a late payment on my credit. goal of the call being:
1) Removal of late payment from credit history
2) removal of late fees, use one balance to pay the other
3) close the account