Credit Card fraud prevention sucks....

[Scarpozzi]

I've had them detect legitimate fraud in the past...probably 3 times in 12 years on 2 cards.

I've had false positives at least 6 times that cost me a lot of headaches. I only have 2 cards...my check card and a credit card. My check card is a credit union outsourced fraud dept...so they actually lock up my card and I have to deal with them to get things straightened out.

I tried buying an iPhone 7 yesterday as a present for someone and the transaction never went through (ie...never got a confirmation, only a payment error) ....of course, I tried 4 more times and then got a call from the company. I had to wait on hold and close the fraud case. I asked if any of the charges went through and was told the first one did....but I have no journal on my account (even today) and still no email confirmation *(though I wouldn't expect it since I got no instant confirmation either checking out). The vendor is a national subsidiary of a major corporation....it's not shady at all.

I can't use my CC for the purchase because my wife uses the account, has her own card on the account, and has my account login info since she makes payments. She'd see the charge and know what it is. I'm really just venting. I know the solution is to pay cash locally...I was just trying to save $100 off retail.

 

[daveybrat]

Sounds more like the credit union or bank you're using. I have both my credit and debit cards through Chase bank and they've been great at catching fraud. Even the few times that have been false positives have been easily fixed.

 

[Elganja]

chase and citibank have been really good... if they detect fraud, they text me to check the charge, and i reply "yes" or "no"... fairly easy process...

the only bank i've had that straight up locked my card, american express (this was like 10+ years ago)

 

[Scarpozzi]

I'd probably drop my CU and switch to a different bank over this if it happened more frequently. I just learned not to do ebay/paypal transactions on my card. I'm sure what triggered this event as 'fraud' was the fact that it was an online purchase over $700... I'm guessing there's a $500 limit that raises flags because they're stupid enough to think anything over that amount is fraud that's not a hotel bill.

 

[Anubis]

AMEX is amazing at it TBH, they have flagged things and let me know almost instantly when it happens, and never question it and refund nearly instantly

they have false flagged a cpl of times but they always call me when it happens and then let it go through after a 2 min convo

 

[Scarpozzi]

AMEX is amazing at it TBH, they have flagged things and let me know almost instantly when it happens, and never question it and refund nearly instantly

they have false flagged a cpl of times but they always call me when it happens and then let it go through after a 2 min convo

Not only that....AMEX will send out a new card pretty quick too. It's hard to beat their customer service.

 

[pete6032]

AMEX is amazing at it TBH, they have flagged things and let me know almost instantly when it happens, and never question it and refund nearly instantly

they have false flagged a cpl of times but they always call me when it happens and then let it go through after a 2 min convo

That's been my experience too.

 

[ponyo]

chase and citibank have been really good... if they detect fraud, they text me to check the charge, and i reply "yes" or "no"... fairly easy process...

the only bank i've had that straight up locked my card, american express (this was like 10+ years ago)

Amex also straight up locked up my card too. And I was out of the country at the time so it was especially inconvenient.

 

[SithSolo1]

BoA has flagged my card for possible fraudulent purchases 3 of the past 4 Black Fridays. Fortunately they call before they lock anything.