I depend on my cellphone to get job assignments. No service, no income. I'm really pissed at the way Cricket handled this-not even a notice on their website. I spent about an hour Friday night doing my feeble amateur efforts to find out what was wrong with my phone only to find out from this thread that the problem was at Cricket's end.
I've been on Cricket for about 18 months and was very happy with the service until now. The fact that the outage happened I can live with, but the way they handled it was inexcusable.
Oh I can totally understand that, and of course I get that a lot of people depend on their service for the same reasons you do.
I do think it's fair to compensate for whatever time/service was lost. I guess my initial post was directed at what I perceived (based on the Twitter and Cricket/Reddit forum posts), to be demands for a large/full credit for the month. ...I guess this is just what one comes to expect from people these days.
Cricket is pretty legendary for terrible customer service. I figured I'd deal with it needbe if that time ever came because they were the best deal at the time. I didn't have any issues with them and only switched to Project Fi 3 months ago for the discount on the Nexus 5x and a less $10/month bill ($26 and $25 each of last two bills for me, now. I'm a super low data user)