Originally posted by: huskerhawk
I bought a refurb 9100, the artifacts were so bad I think they need a different name for them, it was completely unusable, and I tried it in several machines with different drivers. I have no idea how it could have passed an inspection, but it seems like there should be some kind of red flag when they are selling so many of these. As I understand it, they are using slower memory than other companies, but this didn't matter to me, I just wanted a quality, dependable card, which is what I would have formally associated with Crucial. I used to love them, but they aren't the only place to buy memory anymore, and this couldn't have helped them branch out into new areas very well, I know I won't buy another from them. Guess I'll keep sitting on my store credit til I get a new Digital Camera and need flash memory.
I already got screwed on this deal for time and money (time waiting for it and customer pays for return shipping)
I dedided to write them about their Crucial Promise:
The Crucial Promise
At Crucial, we promise ...
* To provide the high-quality products and services our customers desire.
* To be responsive, courteous, and easy to do business with.
* To be open, honest, and worthy of our customers' trust.
* To maximize our skills and knowledge.
* To improve our processes and policies to benefit customers.
* To solve problems quickly by empowering employees to make decisions.
* To exceed our customers' expectations and prove we are indeed "the best."
Don't really know whom to address it to but I think I shall mail it to:
Crucial Headquarters, USA
Erin Duckhorn, Public Relations Manager
Crucial Technology
3475 E. Commercial Court
Meridian, Idaho 83642
208-363-5621 (office phone)
208-363-5501 (office fax)
I shall offer them some advice on -
A) improving their processes and policies to benefit customers
B) exceeding their customer's expectations/proving they are "acceptable"
Both need help...