Cyberwings releases birthday special I11 plan

[Boyangel]

Almost 2months now...still don't see nothing... no matter how many emails I sent to them... I still don't get no reply... like i said before " Shawn W" should spend his time to setup the poeple's account ..rather than spend his time on some forums, and trying to sell more new plan. justmy2cents. To me...this is BS.
M.P.

 

[chuenl]

Just go to their main page at www.cyberwings.com and try to click on their promotion link for "See our Birthday Celebration Sales!". You wil notice that the link to their anniversary sale was broken. It was broken this morning, and it was still broken at the evening. So, you can see how they operate. They don't even get their own website working properly !!!

 

[IHYLN]

haha, how naive you guys are.. um yeah, I have been sending emails them every week.

so, sorry for bitching about thier lousy service.. because it IS lousy.

 

[lightiv]

I signed up on June 7th and it took until June 14th to finally get the account setup but they did add the upgrades I order with the account. We've been strung along being told give it a couple of day and we'll be caught up. Finally two days ago they say put in a help desk ticket and they'll take care of it. Two days later and still nothing.

Oh yeah I was told that they were going in server order which makes no sense what so ever. What happen to first come first serve. BTW, I'm on the very last server Plesk14! Heck if you are creating the new account why would you not setup the upgrades at the same time. At this point I must say they are very inefficient. They'll save a ton of time if they setup people?s accounts with the upgrades they ordered. You?re more than welcomed to enlighten me to how their present system makes sense.

Yeah, I know I'm venting but patience only goes so far.

On the other had the deals are great so I order another AYW Lifetime account last night with (here we go again) a 500MB upgrade. Hopefully it'll be setup by August.

If you are ordering from Cyberwings have lots of patience. I haven't done much with my site yet but I am impressed with Server Administrator. Once my June 7th account was setup I had my website transfer and working within 12 hours. With these AYW Lifetime accounts I can't go wrong so long as the company stays healthy for at least 6 months compared to other hosting companies. I DO BELEIVE THEY WILL BE AROUND MUCH LONGER THAN THAT!

Quality and timely service is paramount to me. Right now I'm force to provide caution when recommending Cyberwings to friends. I hope they improve the quality and timeliness of their service.

My two cents.

 

[Devistater]

As I mentioned in my previous post, they ARE stopping the sales and going to monthy rate for all new customers, probably this monday. Also as I mentioned, that makes me feel a bit more confidant in them. The websites I've been hosting have all been decent so far.

Also, someone mentioned that they wanted garunteed uptime, well cyberwings does have that somewhere on thier homepage. Unfortunately its "only" 98%, one of the drawbacks. But still, for what you pay, you get more than your moneys worth.

Also, the link for birthday sales, they often take it down after the sale is over, I don't know if thats the case here, or if they wanted to continue the sale tonight or what. Usually if you go to the IRC channel you can find up to the minute info on that stuff. Granted though, they should put up SOME sorta page there, even if its a page that says its over.

 

[Methos1995]

How do you use IRC? And what software?

 

[RossMAN]

Originally posted by: Methos1995
How do you use IRC? And what software?

If you're using Windows OS, download and install mIRC.

 

[XFreebie]

i hope cyberwings finally charges more so they can stay in business, i dont want to have to find a new [and more expensive] host for my $3.90 website

 

[Gilby]

Sorry, IHYLN and company. We've got, basically, one or a small handful of people who are trying to sell a line that just doesn't jive with what else we're seeing. Your don't have the credibility to make me believe that you've gotten no response, ever, from cyberwings. In the future, when you want to make up stories to slander a company, try being somewhat believable.

 

[Methos1995]

Thanks for the info RossMan.
About the sale ending, I thought when I checked a few days ago, it said on their main page that it was going on until the 24th. That's not very nice ending it before then. I knew I shouldn't have procrastinated.

 

[jrichrds]

For those who signed up on a yearly pay plan, what happens after a year? Do they remember the special price you got and instruct you to go pay again?

My opinion on Cyberwings...
If they're using these insane sales just to build a large initial customer database and plan to switch to more down-to-earth pricing soon, I think they'll be okay. The hosting biz is really competitive these days. It's tough to start up and get clients. Offering these insane sales can just be seen as an advertising expense. Look at the exposure they've gotten on message boards as well as through word-of-mouth advertising.

As far as how much it costs to run a server - a normal guy like me can get a 1Ghz server with 600GB transfer for as low as $100/month. He's almost surely cramming 300+ "Individual plan" customers on each server. Assuming he can get a much better deal than your average joe, it only costs him pennies per month for each client. That's cheap advertising.

I don't believe any of the CEO's BS about how he's not in it for the money. He's in it for the money all right, although he can try to sound altruistic while he's building up his customer database with these deals.

I have a few accounts with them, and it's only costing me some dollars per year. I can't get the same amount of resources as they offer for less than $100/year anywhere else. So what am I to lose...a few dollars if this doesn't work out? Not even...I've had these accounts running smoothly for the past couple weeks and I've already gotten more out of it than I paid. So anything from here on is a free ride. Do I have important sites with Cyberwings? Definitely not. If CW went down, would it affect me much? Nope...I can just transfer to another host. I can have the site up and running again within a day of CW going down. The only "problem" is the much higher hosting prices everywhere else (in comparison to CW), and whether I'd want to continue these sites at those prices.

How has support been? Surprisingly good. I've made a few requests in real-time to their staff and had it taken care of immediately. I haven't gotten that sort of support even at the places I paid $50/month for hosting.

He may offer a lot for the money, but I bet 95% of his customers don't use more than 10% of their allotted resources (I'm talking bandwidth mainly here, since disk space is so cheap to begin with). I'm one of his customers that he'd rather not have...the kind that can maximize the use of the resources given.

I don't know why anyone would expect good support, timely service, etc. etc. etc. at these sort of prices. Those who do are probably inexperienced and don't have any sites of importance to begin with. Otherwise, they should already know that with these kinds of deals, you expect almost nothing and come out ahead if you get something. Some people wouldn't give a second thought to buying a $300 item for $305 instead, but have to ponder and debate whether to pay $2/year for website hosting.
Sure, if you need handholding in the hosting process and cost is no object, I wouldn't recommend such a place (although so far, their support team has proved me wrong).

The main concern is making sure they can't get more of your money than the agreed-upon price. They use a reputable 3rd party credit card payment processor (gonna be hard to scam through them), and their preferred method of receiving payments is PayPal.

Hopefully, they raise their prices to "normal" levels after these sales. If the sales just go on and on...well, then they'll fold. Does it matter to me? Nope. If it matters to you that your $2/year account will go down with the company, then this place isn't for you.

Oh yes, and I should have mentioned that the Individual accounts are the safest bets. I wouldn't touch any of their $100+ deals with a 10 foot pole. You're taking more of a gamble by putting down hundreds of dollars up front and depending on the hosting to last longer to come out on top.

 

[compper]

Very well said jrichrds. *Claps*



One

 

[XFreebie]

cyberrebates worked at first, money pooring in until things got caught up and they couldnt pay the bills...

u hand them $3.90 for a full year, but will they still be there a full year?
some of us paid roughly 1 cent per day ($3.90 plan) and there aint anyway they can make money off of that as the months roll on

u have to pay for: servers, bandwidth, employee salaries, and dont forget credit card transaction fees, they take minimum 30 cents plus 2.5% (ex: paypal)

when i was in the last cyberwings chat, shawn said their servers were AMD 1800+ with new P4 servers coming soon/ u do not really need that much Mhz speed for a server, a cheap duron or celeron will do fine, so either shawn is bluffing or wasting our money.

me thinks the ceo finally realized those 1 year plans werent making money, so now its monthly plans? he cant do it by paypal, cuz each transaction would have a high % fee time twelve, and who can remember to send a paypal payment every month.

even intel pulled out of the hosting business and is taking a $100 million charge for it.

 

[fr]

Originally posted by: compper
Very well said jrichrds. *Claps*

*applause*


I have two individual accounts. Both are set up and working fine. I haven't touched one of them though.

 

[Jono182]

Very well said jrichrds. *Claps*

I agree, but where in the world do you get 600 gigs of transfer with a dedicated server for only 100 bucks per month??? But you are right that Mr. Shawn W is very lucky that the majority of his users will not even come near their bandwidth limits...thats the only reason he's able to stay alive for now. Anyway, I really don't mean to bash Cyberwings or call it a scam (its not a scam, just a bad business plan ) so sorry if it comes off that way . Here's a copy of my post from the thread at fatwallet...hopefully you will benefit from it in some way

enjoy the service while you can...it wont last for long unless cyberwings actually starts charging their customers a decent rate.

lets do a little math:

-you're receiving a year of hosting for $3.90 with 150 gigs of transfer per month

-going by EricAtWork's example pricing of $750/month for a T1 which is accurate, it costs cyberwings $9000/year and thats not included the setup fee which would probably bring it to $10000/year.

-now, the theoretical maximum throughput of a T1 line is 1.544 megabits per second. if cyberwings were to completely saturate that t1 line EVERY second of an entire month, heres how much data they could transfer in a month: 1.544 * 60 * 60 * 24 * 30 = approx 500 gigabytes/month

-so even though you're only paying 1/2564th (10000 / 3.9) of cyberwings yearly bill for their single t1, you're receiving almost 1/3 (500 / 150) of their bandwidth for the t1??!?!? not likely...

-in addition, in order to pay off ONE T1 line, they would need to be hosting 2564 customers. lets say they host 200 customers per server (a quite generous number which would require some pretty decent machines). that would require at least 13 servers for lets say 2000 each for a decent server. hmm that means its only going to be $26000 more for hardware costs. add that to your yearly T1 bill and you're in a pretty deep hole.

-im not even going to get into the costs of supporting 2564 customers in a timely matter

conclusion: cyberwings is doomed. proved by simple math and business logic.

perhaps they are planning to get mass numbers of customers and sell off to a larger isp. unfortunetly, the new isp wont be keeping the same insane rates. in any event, i wouldnt trust my website with someone who uses paypal as a payment processor, a website as unprofessional appearing as theirs, a whois record with a PO box and without a phone number.

just my 2 cents so u can save yours.

-jon

 

[SearchMaster]

Count me in as another thus-far satisfied Cyberwings customer. I have two domains hosted by them - one is a family website and the other is for my Sunday school class. Each took two or three weeks to set up, but neither was time-critical. I have not had to call on their support team as yet, so I cannot comment on that aspect of their business. However, my family domain was previously serviced by Yahoo!, who simply forwarded emails and web traffic to my ISP account at a cost of $20 or $30 per year. There was a period of about four days where emails were not being forwarded, and suddenly I realized that Yahoo! had ABSOLUTELY NO SUPPORT PATH WHATSOEVER. The ONLY email I could find on the website was a spam complaint address, and there were no telephone support numbers. What a fool I was...

I've gotten my $3.90 worth through the 3 months or so I've been with Cyberwings. Like everyone else, I would hate to see them go under because switching providers is a pain. However, if I had switched from Yahoo! to somebody else instead of CW, I would have already paid more than the $3.90 and still would have gone through the switching pains. So I really feel like I'm winning either way. Also, I love the administration panel. For my Sunday school class, I was able to make a group email address so that you can send an email to everybody@xxxxx.xxx and it is forwarded to all members of the class.

I waste four bucks on a value meal at a fast food joint at least once a week. You think I'm really worried if my four bucks goes out the window on this?

 

[IHYLN]

Gilby, you must be one of those famed "smart" people that now have the ability to read minds and check their email accounts!! Kudos to you!

Here are the facts, I was in contact with them after about 3 weeks of my initial sign up, I asked what the deal was and they replied "working on it, we are catching up" and then no emails from them for about 2 months.

If any more "smart" people come out of the woodwork, save yourself the trouble and shut up. Because you are wrong

 

[RSG2]

JRichards - I believe the number that has been thrown out was between 300-500 per server. And isn't it pretty much understood that overselling is the dirty little secret of the hosting business? Try looking at the hosting forums or reseller boards - its a fact of life, always had been. ISP's were notorious for it too - remember back in the old days when you signed up with a new provider, and things were blazing (at 14.4 or whatever)? And a couple of months later, all you could get was busy signals and slow speed? Same deal.

All those people who are calling for people to stay away from Cyberwings are missing the point - the majority of them aren't hosting anything really important. In my case, it probably wont be anything anyone wants to see. It's more practice for me than anything. So if my 4 dollars for two accounts goes poof early, so what? I got my account setup and the nameservers switched over from godaddy's parked pages in three days. I'll agree that they could have better service - but then again, I paid 4 bucks. I don't expect much, and so far I have gotten way more than I could have hoped for. Can they make it? Sure, if they can manage to correct any problems and build up their business to the point that people will host critical sites with them. Or they could always go after the low end of the market, and carve out a niche. I don't know how long term that is though. Anyway, it's working well for most people who have tried it. I was figuring on waiting a week or two myself. I can certainly understand anyone is is trying to becosme a reseller getting nervous/upset...they haven't done a good job there. And I can understand an advisory for people to be careful - that should go in any deal. But the amount of thread crapping that has gone on here is amazing. Again, if you've been lost in the system - make some real noise. The CEO himself hangs out in a chat room that is publicly available, as well as the staff. They do have procedures to handle disputes (admittedly, they changed them in mid-stream). Use them - get your account as promised or get your money back. Don't let them off the hook - that's your right as a customer.

 

[Devistater]

Originally posted by: XFreebie
cyberrebates worked at first, money pooring in until things got caught up and they couldnt pay the bills...
u have to pay for: servers, bandwidth, employee salaries, and dont forget credit card transaction fees, they take minimum 30 cents plus 2.5% (ex: paypal)

me thinks the ceo finally realized those 1 year plans werent making money, so now its monthly plans? he cant do it by paypal, cuz each transaction would have a high % fee time twelve, and who can remember to send a paypal payment every month.

Its not 2.5% for paypal. You can get it lower with merchant/commercial type account at paypal, I think as low as .7% which is lower than any credit card transaction fees if you took then directly.

Also, paypal has some sorta subscription thing setup, where you can pay monthly. I dunno if they have differant fees for that or not. But at least the paypal subscription can be viewed and canceled at any time by either party, which makes it a little better than a recurring credit card billing. I have no idea if CW is going to use that setup, buts its availible.

-in addition, in order to pay off ONE T1 line, they would need to be hosting 2564 customers. lets say they host 200 customers per server (a quite generous number which would require some pretty decent machines). that would require at least 13 servers for lets say 2000 each for a decent server. hmm that means its only going to be $26000 more for hardware costs. add that to your yearly T1 bill and you're in a pretty deep hole.
-jon

BTW, they do have at least 13 servers, at last count it was 14 plesk servers and some of the older colbalt ones (dunno how many). And I'm not sure if the reseller accounts on on differant servers.

 

[zervun]

I'm getting tired of these threads. Every time cyberwings is mentioned we get some boob that hasn't gotten his account setup because he hasn't done the simple thing of going to the cyberwings chat that you can access via the web. If you havn't figured out by now that emailing them is not the proper way to get support from them, but going to the chat room, then you don't read very well. If you have accounts that need attention go to the chat room, they will halp you right away.

Flamers go sit somewhere else, I have very good service with Cyberwings as many others do. If you need support go to their chatroom and stop flaming these thread when you havn't even tried the #1 way to get support from them.

 

[Gilby]

Ah, so you didn't get back on them. (And you weren't the one who claimed regular emails with no response, that was Boyangel, my bad.) A bit disorganized in their service? That I can believe. But as is, I think I'd be safe to assume that you've just been bitching since that last email response from them, and not following up on your own? I can blaim them for bad service, but more blame goes to you for not doing a thing to help yourself.

 

[IHYLN]

Oh I see, so I must hound a company to get what I paid for. But wait! I've been doing that already!

But as is, I think I'd be safe to assume that you've just been bitching since that last email response from them, and not following up on your own? I can blaim them for bad service, but more blame goes to you for not doing a thing to help yourself.

Bzzt, WRONG AGAIN SMART GUY! Wow, you are just oozing sheer stupidity. I hate to say this but STFU!

All my emails to them have been polite and concise asking them when I will get service. I think you are confusing brainless noobs on the net with yourself.

Gilby, please, I beg you to keep posting more. I love tearing apart your worthless posts full of assumptions, "I think this.." and asking for "credibility" ROFL. Hey! Are you credible enough to flame me?! I want credentials!!

 

[im2smrt4u]

Cyberwings is a GREAT company! When they ran those specials in the past they got really bogged down, but they have hired a couple new people and now they are caught up.

I have had a couple technical issues, but I just drop by their chatroom and they fixed my problems immediately!

 

[luv2chill]

IHYLN,

<AHEM>

With the time it's taking you to type out all of these replies to people you could have downloaded mIRC, connected to the cyberwings chat server, posted your concerns to Shawn, and had them resolved by now. It does you absolutely NO GOOD (or anyone else for that matter) to whine in this thread. If you don't care about your money then just shut the fvck up. If you do care about your money, go into the chat room and demand something be done. Seriously, you look really foolish crying about it in here when none of us have the capability to do anything about it. It's already been established that this isn't a scam. I signed up for two accounts three days ago and they are already up and running. I'm not the only one. If you want something to be done, take the steps necessary for that to happen. If not, shut your god damn pie hole already.

l2c

 

[dew042]

Originally posted by: IHYLN
Oh I see, so I must hound a company to get what I paid for. But wait! I've been doing that already!

But as is, I think I'd be safe to assume that you've just been bitching since that last email response from them, and not following up on your own? I can blaim them for bad service, but more blame goes to you for not doing a thing to help yourself.

Bzzt, WRONG AGAIN SMART GUY! Wow, you are just oozing sheer stupidity. I hate to say this but STFU!

All my emails to them have been polite and concise asking them when I will get service. I think you are confusing brainless noobs on the net with yourself.

Gilby, please, I beg you to keep posting more. I love tearing apart your worthless posts full of assumptions, "I think this.." and asking for "credibility" ROFL. Hey! Are you credible enough to flame me?! I want credentials!!

has email been your only attempt at resolution? if so i suspect your time could be better used following some other avenues or resolution and NOT flaming other folks regardless of what they have said to you.

hope you can get the service you paid for. i did.
dew.