I don't know what reasons you guys are having for problems. I ordered from them on April 3rd, got my confirmation e-mail right away, and they were ready for me on the 16th. Also, you have to realize two things:
- Like they said on their site, they are now adding more support for the insane amount of applications they've gotten - Anandtech effect and others, likely.
- You've payed under FOUR dollars for an entire year. FOUR DOLLARS. Give me a break. I still don't know how these guys manage to get by the way they do with these prices, but their service has been prompt for me so far, and you can NOT beat the price.
afzan had the right idea. The quickest way to get a response is by going to their IRC channel - that's if you actually HAVE a problem, and aren't just impatient.