I got it. What an ordeal though. I kid you not, I walked out of the store with 8 receipts. I bought it online for instore pickup. I go to pick it up with a printout of the website to PM. The CRS calls the local OfficeMax to verify. She does a lot of typing to do the PM and then tells me to come behind the counter to sign the receipt. I do. She then tells me she price matched to $89.99 and since there is a rebate, that's why OM has it for $59.99. I point out that there isn't a rebate from OM. She then grabs the printout and receipts and says she has to check with the manager. While I wait I get all cheesed off that she asked me to sign the receipt before telling me they weren't going to PM to the $59.99 price. I'm pissed at her for not telling me, I'm pissed at me for not asking. After like 10 minutes she comes back with a printout saying the OM price is $169.99. I point out that that's the phone or online price and that the in store special is $59.99. We walk over to the web terminal so that I can show it to her. On the way I tell her I'm pissed that she didn't tell me that they weren't going to PM to $59.99 but instead to $89.99 before she asked me to sign. She looks embarass. I feel bad.
At the terminal I show her the in store sale pages. She clicks through the all, makes a bunch of printouts I walks over to a cash register. She says she's going to give me the difference down to $59.99. So she takes off another $30. I then say that's not right. It should be 110% off of a difference of $179.99 - $59.99 = $120. Which is $132. $179.99 - $132 = $47.99. She says that it's all automatic so that the price should be $59.99. I point out that because the reduction was done in so many steps, it's not right. I think I embarass her again because she can't do the math. She ends up cancelling everything and redoing it from scratch. This time PM from $179.99 to $59.99 with a 110% PM. It comes out to be $47.99. At least she handed me the rebate form and didn't try to hide it. I still feel bad about telling her I'm pissed off for that first run around in earshot of the other CSRs. I thank her and apologize for being I jerk. She turns red again.
What an ordeal.
thanks for letting me vent,
David