Maybe I'm smart, or maybe I'm just retarded in the same way, but I understood his question. I've never seen a tumbler lock that was just "turn left, turn right, turn left" or anything so simple, and even a digital lock usually has key sequences to initiate the code input.
If it's broken, wouldn't there be some sort of guarantee and Brinks would pay to get it open? Or you take it to a service center to get it open? Of course you might have to prove that it's yours somehow, but maybe if you have the right combination, they can verify it and that it's broken, or just the contents can prove it's yours. Seems like a difficult area, they can't just sell you the product and then disclaim any responsibility if it's defective, but at the same time, it's a security issue for them to do anything about it.
Oh yeah, he was still a bit of a prick about the responses. This is ATOT, you pretty much have to expect stupid responses.