::Dead:: 2405FPW on sale!

Originally posted by: magicfame

Originally posted by: buck
Buncha scammers...

yup dell are a bunch of scammers

Its a shame you aren't getting the monitor you're lying to get.

 

[CyberZenn]

Get off your proverbial high-horses. I know that I (and probably many others) got in on this deal thinking it was very possibly legit. Afterall, we had confirmation of the model number (2405FPW) in three places: The order page, an advertising image, and order acceptance/confirmation emails. Further, you can buy a *NEW* 2005FPW for less than the price we ended up paying.

I really don't think it is unreasonable for us to have thought this was an actual sale. Now having said that, I agree that we have no recourse as this was most likely a typographical or technical error and Dell claims no responsibility for these things.

Dell's incompetence has only been further impressed upon me by the way they handled this whole thing. They obviously knew there was an error since they corrected the ad image, but they never bothered to alert the customers or cancel orders. It doesn't help that their English-impaired CS reps are clueless. Now I am stuck with the hassle of arranging for a return and waiting to have my money re-credited.

 

Originally posted by: CyberZenn
Get off your proverbial high-horses. I know that I (and probably many others) got in on this deal thinking it was very possibly legit. Afterall, we had confirmation of the model number (2405FPW) in three places: The order page, an advertising image, and order acceptance/confirmation emails. Further, you can buy a *NEW* 2005FPW for less than the price we ended up paying.

I really don't think it is unreasonable for us to have thought this was an actual sale. Now having said that, I agree that we have no recourse as this was most likely a typographical or technical error and Dell claims no responsibility for these things.

Dell's incompetence has only been further impressed upon me by the way they handled this whole thing. They obviously knew there was an error since they corrected the ad image, but they never bothered to alert the customers or cancel orders. It doesn't help that their English-impaired CS reps are clueless. Now I am stuck with the hassle of arranging for a return and waiting to have my money re-credited.

Hmm, you saw that they had the specs for a 2005 fpw, but with a 2405fpw name. Maybe they should take a marker to the monitor and write 2405fpw over the 2005fpw. Face it, you knew it was a 2005 price and specs. Karma can be a bitch.

BTW, dells CSR's are bad, but who doesnt know this. They are far from the evil empire you claim they are. Where else can we get great deals on lcds like the 2005fpws.

 

[whattaguy]

Originally posted by: buck

Originally posted by: CyberZenn
Get off your proverbial high-horses. I know that I (and probably many others) got in on this deal thinking it was very possibly legit. Afterall, we had confirmation of the model number (2405FPW) in three places: The order page, an advertising image, and order acceptance/confirmation emails. Further, you can buy a *NEW* 2005FPW for less than the price we ended up paying.

I really don't think it is unreasonable for us to have thought this was an actual sale. Now having said that, I agree that we have no recourse as this was most likely a typographical or technical error and Dell claims no responsibility for these things.

Dell's incompetence has only been further impressed upon me by the way they handled this whole thing. They obviously knew there was an error since they corrected the ad image, but they never bothered to alert the customers or cancel orders. It doesn't help that their English-impaired CS reps are clueless. Now I am stuck with the hassle of arranging for a return and waiting to have my money re-credited.

Hmm, you saw that they had the specs for a 2005 fpw, but with a 2405fpw name. Maybe they should take a marker to the monitor and write 2405fpw over the 2005fpw. Face it, you knew it was a 2005 price and specs. Karma can be a bitch.

BTW, dells CSR's are bad, but who doesnt know this. They are far from the evil empire you claim they are. Where else can we get great deals on lcds like the 2005fpws.

Yes, but only people on their proverbial high-horses can catch that.

 

[HumblePie]

Uhhh, not everyone was reading the specs after clicking through. Technically, you could have thought the specs were the typo error.

Here's the facts. Listed was the 2405 for $428 as a REFURB. Refurb means it is going to be cheaper then NEW. 2005 is cheaper then $428 NEW. The advertisement along with the link and the webpage ALL said 2405.

So people placed orders. All email confirmations showed 2405 WITH the correct specs. You could log in and check your order status and it shows 2405 with all things being correct.

If it looks like a duck, walks like a duck, quacks like a duck, ITS A DUCK. Then, Dell decided it wasn't a typo error in the description for the actual item. They started going around changing all orders and stuf in the system AFTER others had already been shipped the 2405.

It's not a immoral thing or trying to screw Dell over. Since we are buying REFURBS, these could be refurbs in REALLY bad condition, which is why they may havebeen so cheap. Do you KNOW the quality of any refurbished item before you buy it? no. This was the reason I didn't jump on the deal because I thought at this price these might have be something that went through a meat grinder. People who are mad at this BAIT AND SWITCH, which is exactly what this has become have a legitmate greviance. Those spotting ethics, and morality are just being trolling morons who more then likely secretly upset they didn't get in on the deal.

Dell had done everything illegal in this transaction once they started making changes. the original link said 2405. The banner ad and picture said 2405. The original email order confirmations said 2405. The original order status pages said 2405. People that ordered 1 day delivery andpaid extra all got shipped the 2405. The day AFTER the ad banner and pictures STILL stated 2405. It's only the people that didn't get 1 day delivery or didn't get in touch with the "right" CSR are not going to get their original order.

So Buck, do what your name rhymes with and shut the buck up.

 

Don't get mad at me you didnt get your lcds . OP excluded if he got his.

 

Originally posted by: HumblePie
Uhhh, not everyone was reading the specs after clicking through. Technically, you could have thought the specs were the typo error.

Here's the facts. Listed was the 2405 for $428 as a REFURB. Refurb means it is going to be cheaper then NEW. 2005 is cheaper then $428 NEW. The advertisement along with the link and the webpage ALL said 2405.

So people placed orders. All email confirmations showed 2405 WITH the correct specs. You could log in and check your order status and it shows 2405 with all things being correct.

If it looks like a duck, walks like a duck, quacks like a duck, ITS A DUCK. Then, Dell decided it wasn't a typo error in the description for the actual item. They started going around changing all orders and stuf in the system AFTER others had already been shipped the 2405.

It's not a immoral thing or trying to screw Dell over. Since we are buying REFURBS, these could be refurbs in REALLY bad condition, which is why they may havebeen so cheap. Do you KNOW the quality of any refurbished item before you buy it? no. This was the reason I didn't jump on the deal because I thought at this price these might have be something that went through a meat grinder. People who are mad at this BAIT AND SWITCH, which is exactly what this has become have a legitmate greviance. Those spotting ethics, and morality are just being trolling morons who more then likely secretly upset they didn't get in on the deal.

Dell had done everything illegal in this transaction once they started making changes. the original link said 2405. The banner ad and picture said 2405. The original email order confirmations said 2405. The original order status pages said 2405. People that ordered 1 day delivery andpaid extra all got shipped the 2405. The day AFTER the ad banner and pictures STILL stated 2405. It's only the people that didn't get 1 day delivery or didn't get in touch with the "right" CSR are not going to get their original order.

So Buck, do what your name rhymes with and shut the buck up.

You dont expect me to read all that verbal diarrhea do you? I had to stop reading before i finished the first sentence.

Its not so much that i care that you are getting a "good" deal, its that me and alot of other folks dont want dell to stop some of these good deals because of problems like this. So far, only one person got the lcd's, everyone else is faxing michael dell and whatnot, thats a bit overboard. Just be happy we can get 2005fpws for $400 .

 

[CyberZenn]

Hmm, you saw that they had the specs for a 2005 fpw, but with a 2405fpw name. Maybe they should take a marker to the monitor and write 2405fpw over the 2005fpw. Face it, you knew it was a 2005 price and specs. Karma can be a bitch.

BTW, dells CSR's are bad, but who doesnt know this. They are far from the evil empire you claim they are. Where else can we get great deals on lcds like the 2005fpws.

There were more indictions that it was a 2405 than a 2005 (see my above post). I knew it could *possibly* be a typo and it was. Thats the way things go. Stop being so antagonistic and impugning everyone's integrity.

And for the record, Dell is pretty evil. Ask yourself why are their prices so good? It's not because they have smaller profit margin's than their competitors. It's because they are the Walmart of computer OEMs.

 

Originally posted by: CyberZenn

Hmm, you saw that they had the specs for a 2005 fpw, but with a 2405fpw name. Maybe they should take a marker to the monitor and write 2405fpw over the 2005fpw. Face it, you knew it was a 2005 price and specs. Karma can be a bitch.

BTW, dells CSR's are bad, but who doesnt know this. They are far from the evil empire you claim they are. Where else can we get great deals on lcds like the 2005fpws.

There were more indictions that it was a 2405 than a 2005 (see my above post). I knew it could *possibly* be a typo and it was. Thats the way things go. Stop being so antagonistic and impugning everyone's integrity.

And for the record, Dell is pretty evil. Ask yourself why are their prices so good? It's not because they have smaller profit margin's than their competitors. It's because they are the Walmart of computer OEMs.

I happy with my 2005fpw, fair price for a great product. Where else can i get a 2005fpw type lcd for $400-$500? What competitors are selling lcds like this for this price?
Im all for helping out smaller companies.

 

[dahvaio]

I drafted a one page letter last night, explaining the details of Dells Terms and Conditions. Dell was very responsive and got back with me. I was going to Fax them all of my documents but Dell has realized their error and understand that by shipping out the product they are bound by the agreed upon price. Almost 100% of all online retailers use the same method, the contract is not set until the item has shipped. Once the item has shipped the seller has agreed to sell the specified product at the specified price.

Here is an excerpt from the CSR I just received:

"If you receive the 20 FP and get it upgraded to 24FP monitor. Please get
back to me and I will refund you if will be charged extra apart from
$428 which was actually advertised by Dell outlet for 24FP monitor."

 

[isekii]

Originally posted by: dahvaio
I drafted a one page letter last night, explaining the details of Dells Terms and Conditions. Dell was very responsive and got back with me. I was going to Fax them all of my documents but Dell has realized their error and understand that by shipping out the product they are bound by the agreed upon price. Almost 100% of all online retailers use the same method, the contract is not set until the item has shipped. Once the item has shipped the seller has agreed to sell the specified product at the specified price.

Here is an excerpt from the CSR I just received:

"If you receive the 20 FP and get it upgraded to 24FP monitor. Please get
back to me and I will refund you if will be charged extra apart from
$428 which was actually advertised by Dell outlet for 24FP monitor."

what the hell does the excerpt mean ?

 

[dahvaio]

Basically, once I recive the monitor, the CSR will check the serial # and if the serial number says it is a 2005FPW, they will make a substitute order for a 2405FPW, and will only charge me the initial $428 price; however, if I am charged more, I will be refunded the difference.

 

[aphex]

Great, just checked online... Package is out for delivery.... Thanks for listening DHL!

 

[pravi333]

Originally posted by: aphex
Great, just checked online... Package is out for delivery.... Thanks for listening DHL!

i ordered one too, they told me the order was shipped on wednesday but there is no tracking number or anything on the order status page
how do you guys track the shipment? or just wait till it arrives?

 

[aphex]

I had to call to get it.

 

[pravi333]

i just received the 2005:frown:

 

[magicfame]

can u tell me wat the important details are in the terms and conditions? i wanna tell it to the CSR and hopefully get them to change their mind, cuz right now my CSR named michael wont budge.

 

[aphex]

Mother FVKERS!

DHL dropped it on my doorstep while i was in the bathroom..... 2005

How incompetent are these companies?

 

[magicfame]

Originally posted by: HumblePie
Uhhh, not everyone was reading the specs after clicking through. Technically, you could have thought the specs were the typo error.

Here's the facts. Listed was the 2405 for $428 as a REFURB. Refurb means it is going to be cheaper then NEW. 2005 is cheaper then $428 NEW. The advertisement along with the link and the webpage ALL said 2405.

So people placed orders. All email confirmations showed 2405 WITH the correct specs. You could log in and check your order status and it shows 2405 with all things being correct.

If it looks like a duck, walks like a duck, quacks like a duck, ITS A DUCK. Then, Dell decided it wasn't a typo error in the description for the actual item. They started going around changing all orders and stuf in the system AFTER others had already been shipped the 2405.

It's not a immoral thing or trying to screw Dell over. Since we are buying REFURBS, these could be refurbs in REALLY bad condition, which is why they may havebeen so cheap. Do you KNOW the quality of any refurbished item before you buy it? no. This was the reason I didn't jump on the deal because I thought at this price these might have be something that went through a meat grinder. People who are mad at this BAIT AND SWITCH, which is exactly what this has become have a legitmate greviance. Those spotting ethics, and morality are just being trolling morons who more then likely secretly upset they didn't get in on the deal.

Dell had done everything illegal in this transaction once they started making changes. the original link said 2405. The banner ad and picture said 2405. The original email order confirmations said 2405. The original order status pages said 2405. People that ordered 1 day delivery andpaid extra all got shipped the 2405. The day AFTER the ad banner and pictures STILL stated 2405. It's only the people that didn't get 1 day delivery or didn't get in touch with the "right" CSR are not going to get their original order.

So Buck, do what your name rhymes with and shut the buck up.

good point lol, you da man!

 

[xyyz]

Originally posted by: whattaguy

Originally posted by: magicfame
just recieved a package from dell.... a 2005fpw as expected. time to call dell up

and say what?

Dell: So you saw the page and the potential error, placed the order for a 2005fpw, the confirmation said 2005fpw, went ahead to receive your 2005fpw, you received your 2005fpw as expected, and now you want a 2405fpw? Good day sir.

actually, the problem is that for us, well some of us at least, the confirmation and acceptance emails stated that we'd purchased a 2405fpw.

i dont get it though. why is it we have no life? while you might not agree with our practices, and trust me, i'm sure you people have done exactly the same thing before, so please don't be hypocritical about this. anyways, it's our problem, we're dealing with it amongst ourselves. if you don't like how we're conducting business, how about not wasting your time, and demonstrating you really don't have a life by being critical of us.

but if you must open the mouth about this because you don't have anything better to do, please start another thread and stop thread crapping here.

BTW, DHL also dropped the package over. i didn't sign for it. i guess back it goes.

 

[Ronin]

I really feel for those that are getting the shaft, and hope that Dell eventually rectifies the situation.

My suggestion? Don't give up. Keep hounding them. Keep calling. Keep emailing. Keep faxing. Keep doing whatever you can to get what you felt you paid for.

I think in the end, many of you who ended up with 2005's and still want the 2405, will get your monitors.

Good luck, guys. Thankfully, I'm one of the few, it appears, that already got mine (2 of the 4, anyway). The other 2 currently show "In transit to local carrier" on the order now, so that leads me to believe they're on their way as well.

 

Originally posted by: Ronin
I really feel for those that are getting the shaft, and hope that Dell eventually rectifies the situation.

My suggestion? Don't give up. Keep hounding them. Keep calling. Keep emailing. Keep faxing. Keep doing whatever you can to get what you felt you paid for.

I think in the end, many of you who ended up with 2005's and still want the 2405, will get your monitors.

Good luck, guys. Thankfully, I'm one of the few, it appears, that already got mine (2 of the 4, anyway). The other 2 currently show "In transit to local carrier" on the order now, so that leads me to believe they're on their way as well.

:camera:'s

 

[xyyz]

oh... that's right. i just remembered. in california there's a law that came into practice that is something like the following:

"Merchants will not be able to charge a higher price than the lowest price displayed, advertised or posted, regardless of any time limitation."

i know i've seen this at many retailers here. if a price is advertised on something, even if it's wrong, they have to sell it to you for that price. can someone help me find the actual text, so that i can submit it to these guys?

 

[isekii]

Originally posted by: aphex
Mother FVKERS!

DHL dropped it on my doorstep while i was in the bathroom..... 2005

How incompetent are these companies?

The DHL guy for my area feverishly rang the door bell to wake me up.
I told him to look and see if it shows 2005 on the box.

I denied delivery

 

[Monotaur]

Originally posted by: HumblePie
Uhhh, not everyone was reading the specs after clicking through. Technically, you could have thought the specs were the typo error.

Here's the facts. Listed was the 2405 for $428 as a REFURB. Refurb means it is going to be cheaper then NEW. 2005 is cheaper then $428 NEW. The advertisement along with the link and the webpage ALL said 2405.

So people placed orders. All email confirmations showed 2405 WITH the correct specs. You could log in and check your order status and it shows 2405 with all things being correct.

If it looks like a duck, walks like a duck, quacks like a duck, ITS A DUCK. Then, Dell decided it wasn't a typo error in the description for the actual item. They started going around changing all orders and stuf in the system AFTER others had already been shipped the 2405.

It's not a immoral thing or trying to screw Dell over. Since we are buying REFURBS, these could be refurbs in REALLY bad condition, which is why they may havebeen so cheap. Do you KNOW the quality of any refurbished item before you buy it? no. This was the reason I didn't jump on the deal because I thought at this price these might have be something that went through a meat grinder. People who are mad at this BAIT AND SWITCH, which is exactly what this has become have a legitmate greviance. Those spotting ethics, and morality are just being trolling morons who more then likely secretly upset they didn't get in on the deal.

Dell had done everything illegal in this transaction once they started making changes. the original link said 2405. The banner ad and picture said 2405. The original email order confirmations said 2405. The original order status pages said 2405. People that ordered 1 day delivery andpaid extra all got shipped the 2405. The day AFTER the ad banner and pictures STILL stated 2405. It's only the people that didn't get 1 day delivery or didn't get in touch with the "right" CSR are not going to get their original order.

So Buck, do what your name rhymes with and shut the buck up.

Very good points. I believe that this is why my CC company lists Dell as engaging in many "fraudulent" activities (ie, bait and switch). Last year I had tried to order a computer, only to have my CC reject the authorization. When I called, they said that there is a list of companies that they automatically reject charges from and that if I wanted to order from them, I'd have to call ahead and make special arrangements. I asked why, and they said that Dell frequently engages in bait and switch tactics (although I'm not sure how denying CC charges helps consumers...).