I browsed the internet and found this site had interests in the same product my relatives found at dell.
It turns out they won't honor both rebates. Thats too bad because friends and family of mine purchased the item.
Heres the chat, I'll upload the 200+ rebate pic on the dell site.
I tried to be polite and get the full round picture on the policy on the website.
This information should not be sent to anything outside of AnandTech, Don't Print out and send to any company's i.e. (Dell, WD). Thanks.
Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
{Me 12:09:43 PM} Yes, the agent "Sean" in the Promotion/Rebate Question area accidently closed the Chat menu, I was speaking with him about a rebate listed on the dell.com site. May I have his Reference # or could you direct me to him.
The session has been accepted.
{DELL 12:09:52 PM} Thank you for contacting Dell Consumer Customer Care Chat. Please allow me a moment to review your question
{Me 12:10:38 PM} No problem. Thanks.
{DELL 12:11:32 PM} Okay , i apologize to say that i cannot do that. How ever i would be glad to take your question.
{Me 12:12:23 PM} One moment please...
{Me 12:14:14 PM} Well the thing is, I had just finished asking him the question and that took a total time of about 20 minutes.
{DELL 12:15:30 PM} Yes i understand and apologize for that but there is no way i can transfer you chat.
{Me12:15:33 PM} It would really save alot of time. I can repeat, no problem here, just that it would be wasting your time on going over an issue discussed.
{Me 12:17:40 PM} Ok, Dell Part # : A0080840 | Manufacturer Part #: WD2000JBRTL Says on your website : 222.26 [You Save $24.69] + Up to $200.00 in main in rebates : is this true? So we can submit a 100$ WD rebate and your 100$ Dell Rebate?
{DELL 12:19:02 PM} Okay i understand your question, but i apologize to say that we were just informed that there is a misprint at the site. so basically there is only 1 rebate for $100
{Me 12:21:03 PM} Sorry the same connection issue is comming up.
{Me 12:21:25 PM} Is it normal for the "We are facing temporary connectivity problems" to come up?
{DELL 12:22:23 PM} Yes, i guess but i am receiving your messages.
{Me12:23:03 PM} Great, I just didn't want to lose connection.
{DELL 12:23:55 PM} I hope i answered you question.
{Me 12:24:05 PM} One second, sorry.
{Me 12:24:28 PM} Well thats odd, the
www.dell.com website with the offer has now been changed.
{DELL 12:24:59 PM} Yes , i told you that it was a misprint.
{DELL 12:26:13 PM} Is there anything else i can assist you with?
{Me 12:26:38 PM} Well ------, I've actualy have a couple of family that have already ordered the product with the rebate in mind. I actualy have a screenshot of the Repate that says "+Up to $200.00 in mail in rebates".
{DELL 12:28:08 PM} Yes that's true,we have received a couple of queries regarding this issue.
{Me 12:29:29 PM} Will the rebate be valid for those who have ordered it and have proof that at the time of purchase, they were offered this deal on the dell.com website?
{DELL 12:30:24 PM} I am not very sure about that, you will have to contact the Western Digital for that purposes.
{Me 12:33:54 PM} ------, It was listed on the
www.dell.com website; my family bought the product offered because of the Dell promotion. Wouldnt that be false advertising? The rebate was also hosted on the site for a couple of weeks.
{Me 12:35:00 PM} My family is a loyal buyer of dell, including a XPS system; we have recommended Dell products and pc's to extended family as well.
{DELL 12:35:40 PM} I understand that but i cannot assist you directly on this issue . You need to contact the Western Digital for that purpose.
{Me 12:38:43 PM} -----, Could you save me the time and trouble of going in circles (Something Dell never does) and give me a answer after talking with possibly your sales representitives, and possibly your Western Digital partner.
{DELL 12:39:53 PM} I am sorry i am not authorized to do so, b ut i am sure there must be a solution to this as there have been many customers with this proble.
{DELL 12:40:02 PM} *Problem
{Me 12:41:42 PM} What is the most likely outcome of this situation, because of the Dell website having 200+ rebate for several weeks; sorry -------, It just seems a little unfair to my relatives. They believed in your rebates.
{DELL 12:45:07 PM} One thing you can do is Contact the manufacturer and ask them to cancel the order.
{Me 12:45:49 PM} As for the other possiblility?
{DELL 12:48:33 PM} You may contact Sales.
{Me 12:49:39 PM} What kind of information/advice could I receive from Sales, and could you possibly inform them of the current situation. Thanks -----.
{Me 12:50:32 PM} Could you possibly point me to the site were they sell the Dell Part # : A0080840 | Manufacturer Part #: WD2000JBRTL so that I may at least purchase the item for myself? Is the 100$ rebate still valid? Or is that a misprint.
{DELL 12:51:26 PM} I am not sure of the site but you may call Sales at 1-800-915-3355 extension 43784.
{Me 12:53:16 PM} I'm having trouble finding the site, Dell Part # : A0080840 | Manufacturer Part #: WD2000JBRTL is there anyway I can purchase the product from Dell.com for the price you say it's for. Earlier you said that it only qualified for a 100$ rebate, correct?
{Me 12:59:10 PM} Thanks for your time ------.
{DELL 1:00:20 PM} Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. Please feel free to visit us again at
www.dellcustomercare.com.
{Me 1:00:26 PM} Wait.
{Me 1:00:46 PM} I was hoping you could provide me with the information I asked.
{DELL 1:02:30 PM} Ok.
{DELL 1:03:04 PM} Pricing information is beyond my area of expertise and anyway Sales has access to additional tools to locate parts and configuration details.
{Me 1:08:00 PM} I can see how this issue is going to lead me in circles from Sales -> Western Digital -> Dell (Becase of the + Up to $200.00 in mail-in rebates). I would just like a straight answer on the following, please.
{Me 1:08:46 PM} 1. Will my relatives be chared a restocking fee if they return the product they have received?
{DELL 1:09:10 PM} If you return within 30 in the original box, there will be no restocking fee.
{Me 1:09:47 PM} 2. How can a "Mistype" be on the leading PC manufactorer's website (Selling Point) be on for several weeks.
{DELL 1:11:01 PM} I apologize for that. We have now taken care of it.
{Me 1:12:46 PM} 3. In your personal opinion, do you believe that it's fair that the Corp. you work for can change policies on items rebates once you have purchased them. Do you believe this is false advertising? I enjoy Dell products and this just seems as a bit of a put down for my extended family and friends.
{DELL 1:14:09 PM} Well, web site errors can happen sometimes. We understand the inconvenience. It is, of course, never our intention to do so.
{DELL 1:16:26 PM} Is there anything else I can do for you?
{Me 1:16:34 PM} I really don't know what to tell my friends and family.
{DELL 1:16:45 PM} I am sorry.
{Me 1:19:20 PM} "Dell had an error and you have to return everything you received?" It's just hard on us and our friends. Dont be sorry -----, your not responsible for what happened, I appreciate your quick responses.
{Me 1:21:51 PM} I bet Dell has received lots of comments about this from the LA/Santa Barbara area, our friends sure did hop right into buying the product because of the rebate.
{Me 1:22:04 PM} It's kind of funny now that I think about it.
{DELL 1:24:40 PM} Yes that's right, i am sure there must be a solution to this.
{Me 1:27:31 PM} I hope so, well.
{Me 1:28:07 PM} Could you tell me if the Dell Part #: A0158102 | Dell Manufacturer #: WD2500JBRTL 100$ mail in rebate is valid? I'd really like to order a HDD within the next few days.
{DELL 1:35:10 PM} Please contact the manufacturer ,regarding this issue.
{Me 1:37:19 PM} I'm sorry, but are any of the rebates on the Dell.com Corporate Website Available? This all seems very - very, misleading to a consumer who believes he/she will receive a good deal. Will I need to ask the manufacturer for every rebate? This seems a little unprofessional.
{DELL 1:41:47 PM} Dell offers only full system rebates, rebates offered through a Dell software and accessories department is honored by the Original Equipment Manufacturer. In thi
s case being Western Digital.
{DELL 1:42:26 PM} This is the reason why I have suggested you to contact Western. They will be able to assist you with this query.
{DELL 1:44:12 PM} I can give you the contact numbers in case you would like to contact them
{Me 1:44:22 PM} Could you please.
{DELL 1:45:36 PM} The numbers are:
(800) 275-4932
(888) 932-7274
{DELL 1:45:47 PM} Is there anything else I can assist you with today?
{Me 1:46:08 PM} As a suggestion, your website should carry that explanation you gave me about rebates. The consumer would then be more aware and skeptical of certain prices.
{DELL 1:48:16 PM} Thank you for the suggestion. All feedback whether positive or negative helps us in realizing the true needs of our esteemed customer. I will forward your suggestion to our webmaster.
{DELL 1:48:19 PM} Thank you for visiting Dell Consumer Customer Care online chat and allowing me the opportunity to assist you. Please feel free to visit us again at
www.dellcustomercare.com.
{Me 1:48:29 PM} One second
{DELL 1:48:36 PM} sure
{Me 1:48:50 PM} Those numbers are for the sales department of Western Digital?
{Me1:49:59 PM} And, the rebates on the PC's by dells and there peripherals are valid, correct?
{DELL 1:50:02 PM} Those are the only numbers available to us, if you can give me a moment, I will try and check whether this is the sales number
{Me 1:50:11 PM} Thanks.
{DELL 1:53:05 PM} I am unable to verify whether this is the number for sales, but I have another number for them which is for the corporate head office of Western Digital
{DELL 1:53:21 PM} The number is 949-672-7000
{DELL 1:53:41 PM} You will be able to find out the location of the sales team as well as the numbers from here.
{Me 1:55:42 PM} Can I get your reference number please.
{DELL 1:56:35 PM} My badge ID is ----- and the session ID for this interaction with you is ---------
{DELL 1:56:57 PM} Is there anything else I can do for you today?
{Me 1:57:41 PM} Can a copy of the chat be mailed to me, please.
{DELL 1:57:46 PM} Sure
{DELL 1:58:12 PM} As soon as you click on the end chat option, it will ask you whether you want a copy of the transcript to be emailed to you
{DELL 1:58:35 PM} Please click on yes, and it will be emailed to the ID you had provided while filling out the chat request form