DEAD - Hot Sprint Cellphone plan - Employee Friends and Family deal (SERO)

[BMdoobieW]

Originally posted by: Fraggable
Is anyone else having trouble getting the free unlimited texting? It's the main reason I went for this deal, and it turns out the rep didn't sign me up for it, even though I specifically confirmed it was included. I called regular CS and they were unable to do it.

I already had SERO, and called up last week to have free unlimited texting added. They said they'd do it, but it didn't show up in my plan details online. So I called back on Monday and confirmed that it was in fact added.

However, my wife, who called to have it added to her SERO plan a few days before I did, is having problems. She called to confirm today like I did, but the CSR said that her account was NOT showing that it was added, and that she was unable to add it now. She said that since my wife's account was upgraded to some new customer database system called "ensemble", she couldn't enter in the code for free unlimited texting that was showing on my account, which has not been upgraded yet to "ensemble". And that's where it stands right now.

 

[AMD K9]

Originally posted by: data6328
Need help to exchange phone for a recent order

I just ordered two phones under the SERO plan by calling the toll-free number, since new orders can no longer be placed on the SERO website. The new phone arrived last Friday. I don't like one of the two phones and would like to exchange it for a different model. So far I've spent four hours one the phone, talking to various people to get the phone replaced, including customer service (sprint, nextel, and inphonic), sale support, SERO order line, and even employee account service. No body was able to help me or tell me where to send the phone back to. Does anyone know how I can return a phone? This is very frustrating.

Sorry about your ordeal data6328, this sounds like any time I need to contact Sprint. I have to jump through 5 flaming hoops and talk to several people before the last person tells me I can't do what I want to do, or do not qualify for an upgrade/rebate. I feel your pain man.

 

[ShOcKwAvE827]

For the people having problems with their plans, make sure you call the Employee Accounts department. They also handle SERO plans. I had such a hard time getting my plan right because I was renewed to SERO without changing my numbers. Regular CS couldn't do a thing for me. I said I'm supposed to have 7pm nights and weekends and to please fix my plan. 2 reps actually said, "...and why would we do that?" I finally found the employee cs # and she fixed both accounts up within minutes.(was missing unlimited texts, 7pm nw, picture mail)

1-866-250-2221 Employee Customer Service (Includes SERO customers)

 

[bwillis]

Originally posted by: AMD K9
Bwillis how did you get a $79 price recently. I bought last week and they charged me $199 but said the $100 mail in rebate brings it down to $99. Can I use 2 $100 rebates? This would suck if I am stuck paying $100 more for a phone others are getting for $79. I figured at most I'd be paying $20 more since I am not a new customer.

The www.sprint.com/sero website shows $79.99 for the Q - there are no rebates to get this price - I would call and complain.

 

[bwillis]

Originally posted by: No1ustad
what is the kellogg's 75? I cant seem to find in in the stores, anyone know where i could get it online? maybe a pdf or something of it-because we don't need the cereal upc, correct?

I have the PDF if anyone needs it

 

[blackangst1]

Originally posted by: AMD K9

Originally posted by: data6328
Need help to exchange phone for a recent order

I just ordered two phones under the SERO plan by calling the toll-free number, since new orders can no longer be placed on the SERO website. The new phone arrived last Friday. I don't like one of the two phones and would like to exchange it for a different model. So far I've spent four hours one the phone, talking to various people to get the phone replaced, including customer service (sprint, nextel, and inphonic), sale support, SERO order line, and even employee account service. No body was able to help me or tell me where to send the phone back to. Does anyone know how I can return a phone? This is very frustrating.

Sorry about your ordeal data6328, this sounds like any time I need to contact Sprint. I have to jump through 5 flaming hoops and talk to several people before the last person tells me I can't do what I want to do, or do not qualify for an upgrade/rebate. I feel your pain man.

When I call for anything other than an inquiry I *always* talk to retentions. Always. Just call the main number and at the voice prompt say "cancel". You'll be sent to retentions.

 

[destined]

wow this deal is still going on? i wish my contract was ending. damn you verizon

 

[bwillis]

Originally posted by: destined
wow this deal is still going on? i wish my contract was ending. damn you verizon

I think the Verizon cancel fee is about $150 - you get get that back just with the rebates

 

[AMD K9]

Originally posted by: ShOcKwAvE827
For the people having problems with their plans, make sure you call the Employee Accounts department. They also handle SERO plans. I had such a hard time getting my plan right because I was renewed to SERO without changing my numbers. Regular CS couldn't do a thing for me. I said I'm supposed to have 7pm nights and weekends and to please fix my plan. 2 reps actually said, "...and why would we do that?" I finally found the employee cs # and she fixed both accounts up within minutes.(was missing unlimited texts, 7pm nw, picture mail)

1-866-250-2221 Employee Customer Service (Includes SERO customers)

How did you wind up getting picture mail? I have several picture mails I am wanting to send out but with my Moto Q and the Sprint plan, I was told on here that I can't send/receive picture mail.

 

[ShOcKwAvE827]

after getting switched to SERO. I just called the employee accounts # and asked them to fix it and make sure picture mail was added. If they add the right vision code in, picture mail is included in it.

 

[AMD K9]

I will try it, but I know people with Sprint using a Q on the Q forum say it is not possible due to a flaw with Sprints network on EVDO or something.

 

[bwillis]

Originally posted by: ShOcKwAvE827
after getting switched to SERO. I just called the employee accounts # and asked them to fix it and make sure picture mail was added. If they add the right vision code in, picture mail is included in it.

What exactly does enabling this picture mail code do? From my Moto Q I can select a photo I've taken and send it via an email account (e.g. Yahoo or corporate). What else does picture mail give you?

 

[ShOcKwAvE827]

gives you an online account online to store pictures and videos and also lets you send pics to other picture mail enabled phones.

 

[Snipersheep]

Sprint's Windows Mobile-based smartphones come without MMS (aka PictureMail) capabilities, however there's a download out there that'll enable it on the PPC6700, Treo 700wx and other Windows Mobile 5-based phones. Unfortunately I don't think it's possible on Q, which is a Whindows Mobile 5 Smartphone-based phone (no touchscreen). The software for these other phones was lifted from Verizon phones. Until/unless someone is able to get the MMS software for CDMA-based Windows Mobile Smartphones, the Q will not have that capability. The software we need is called Arcsoft MMS Composer (you can read about ithere). It's not available to end-users (that's us), only to carriers.

 

[AMD K9]

Can someone let me know when they received their phone if they ordered it through the web or the 800# if you got an invoice or a receipt. I need something to mail in for my $100 rebate and I have literally been on the phone with various departments of Sprint tonight from 5pm till about 11pm. First with customer service, and then they say I need to speak to tele-sales, then I get to them and they say I need to speak to order support, then they say no I need to contact tele-sales, then they tell me I need the customer service, then they say I need tele-sales, then they say I need rebate department. The deal with the rebate department is there is no way to contact an actual person. 3 times a representative told me they would stay on the line to prove to me I could speak to a live person. What a LIE! As soon as they said hold on I will transfer you and stay on the line with you for the promts, they left the call and I was patched back into the automated menu that never lets you speak to a representative and ends the call making you have to call back. Then I get customer service again and talk to a supervisor (At this point it was 2 1/2 hours 1 hour of that was actually on hold!) she says I need the shipping department. I told her the guy before her told me to transfer me to the shipping department but it went to customer service, she guaranteed me it will work this time. 57 minutes later I am talking to a new customer service lady I could barely understand. I asked why am I not getting the shipping department. She says hold on I will transfer you to the shipping department. 20 minutes later she says they are closed. I ask when were they closed, and she says 7pm. I then ask why on God's green earth didn't someone tell me this 3 hours ago??? Since at this time it was 10:30pm. Then I tried to get her name but she wouldnt give me her last name but I got 1 supervisors name and 2 representatives. The total lack of competance really makes my blood boil. About three times they disconnected me after on hold or their transfer crapped out, making me to start the process over again. Twice the transfer put me bacvk in the automated cue and then the volume of the Sprint recording was so low I had to hang up as I couldn't hear the prompts as it was a different department.

I started my calls with a fully charged phone. By 9:30 I was running on additional emergency battery power so my call didn't die which would have sucked had it died 40 minutes into the 57 minutes I was on hold at one time. I've been a Sprint customer since 2002 and I never had this much problems dealing with Customer service as I have had in the short time between May 23rd till June 13th. The worst thing is I have to start again tomorrow. The last guy I spoke to before I gave up in futility, told me I need to call billing / collections as they could issue me a detailed invoice of my phone purchase. We'll see... My guess billing will send me back to tele-sales to start this circus all over tomorrow...

 

[AMD K9]

Originally posted by: BMdoobieW

Originally posted by: Fraggable
Is anyone else having trouble getting the free unlimited texting? It's the main reason I went for this deal, and it turns out the rep didn't sign me up for it, even though I specifically confirmed it was included. I called regular CS and they were unable to do it.

I already had SERO, and called up last week to have free unlimited texting added. They said they'd do it, but it didn't show up in my plan details online. So I called back on Monday and confirmed that it was in fact added.

However, my wife, who called to have it added to her SERO plan a few days before I did, is having problems. She called to confirm today like I did, but the CSR said that her account was NOT showing that it was added, and that she was unable to add it now. She said that since my wife's account was upgraded to some new customer database system called "ensemble", she couldn't enter in the code for free unlimited texting that was showing on my account, which has not been upgraded yet to "ensemble". And that's where it stands right now.

When I called today to find out how to save the actual pictures of incoming picture mail to a specified folder or SD card on my Q only to get nowhere, she was digging in my plan and said I don't even have text messaging even though when I signed up they said I had unlimited text messaging. SHe said it looks like it was added but it expired. I was like "WHAT????" She said she didn't know why it would expire but she would try to fix it. She kept coming up with dead ends not able to add it back to my account. 20 minutes later she says she was able to but I would love to get in writing what my plan has so they can't change it unbeknownst to me. I'm afraid to start using it for fear of a $500 bill of $.15 per text charges...

 

[No1ustad]

I'm afraid to start using it for fear of a $500 bill of $.15 per text charges...

:shocked:

 

[Fraggable]

Originally posted by: AMD K9

Originally posted by: BMdoobieW

Originally posted by: Fraggable
Is anyone else having trouble getting the free unlimited texting? It's the main reason I went for this deal, and it turns out the rep didn't sign me up for it, even though I specifically confirmed it was included. I called regular CS and they were unable to do it.

I already had SERO, and called up last week to have free unlimited texting added. They said they'd do it, but it didn't show up in my plan details online. So I called back on Monday and confirmed that it was in fact added.

However, my wife, who called to have it added to her SERO plan a few days before I did, is having problems. She called to confirm today like I did, but the CSR said that her account was NOT showing that it was added, and that she was unable to add it now. She said that since my wife's account was upgraded to some new customer database system called "ensemble", she couldn't enter in the code for free unlimited texting that was showing on my account, which has not been upgraded yet to "ensemble". And that's where it stands right now.

When I called today to find out how to save the actual pictures of incoming picture mail to a specified folder or SD card on my Q only to get nowhere, she was digging in my plan and said I don't even have text messaging even though when I signed up they said I had unlimited text messaging. SHe said it looks like it was added but it expired. I was like "WHAT????" She said she didn't know why it would expire but she would try to fix it. She kept coming up with dead ends not able to add it back to my account. 20 minutes later she says she was able to but I would love to get in writing what my plan has so they can't change it unbeknownst to me. I'm afraid to start using it for fear of a $500 bill of $.15 per text charges...

Don't call regular CS. They don't know about the SERO plan and can't work with it. Just call the number at sprint.com/sero and they will get it fixed. They failed to add free texting to my plan too even though the sales rep asked me if I wanted it and I said YES. I called regular CS and she told me I should be happy because I already get free vision, etc. I called the SERO number and they had it fixed in 10 mins.

 

[keeftea]

Anyone know the plans above this. Thought I read/saw a 49.99 plan for more mins.

 

[bwillis]

Originally posted by: keeftea
Anyone know the plans above this. Thought I read/saw a 49.99 plan for more mins.

go to www.sprint.com/sero - plans are listed

 

[rothchilds]

[q
Do you know if the Unlimited Texting will continue beyond the 6-30-07 date that is currently posted at the SERO site? Thanks![/quote]

unknown

 

[No1ustad]

couple ways to sweeten the deal now that promo codes are allowed. there's the $5 for paperless billing, and 50RWC40 for $50 off per line. you can use the codes by just calling customer service back and saying you forgot to use the code initially. there's also the $25 for referrals. so that's a good $80. type #ref and you can enter referral number 253-314-8003.

 

[AMD K9]

No1ustad, is this a promo code for the sero plan or a new phone. I'm willing to try it. All the time I am spending on the phone with customer service, I'm getting on a first name basis with them.

 

[AMD K9]

I almost cancelled my service today. I finally got in the right department (only the second person I had to speak to) and it wasn't billing either, it turned out to be Account Services or something like that. The guy had me on hold for a while but kept checking back and was looking to see if he could have an invoice mailed out to me. Initially he was telling me the receipt was the UPS shipping label on the box itself (WTF???). In any event it was only when I told him about the conversation I had with the previous customer service rep, and she was insisting I wasn't entitled to a $100 MIR otherwise it would have been sent and since I upgraded a new plan/phone and not a new customer, that he said the same thing. I told him the woman I placed the order with over the phone made a note that I was eligible in her notes. He went looking for 10 minutes couldn't find anything. Then I tell him about the bait and switch BS the sales dept is doing to get new customers signed in to a new 2 year contract and then screw them on the rebates. Then I start asking if I can get out of the contract that if I can't get the rebates I'll start shopping around for another provider. I told him I bought all these accessories for my Q (2 4gb mini SD cards; 3200 Seidio extended battery and 2 other 1400 batteries; Speck Toughskin case; Car charger; desktop charger etc. I told him I was a customer since 2002 and I really didn't want to have to leave Sprint as I was happy with them otherwise and I really didn't want to cancel the new SERO plan. He looked through the notes again and said there is no indication the sales rep gave me a deal or made any promise about the $100 MIR. Then I asked if I could contact the sales rep Debbie as she is very responsible for this mixup. Then I rehashed the story of how she specifically told me the rebates and that she wrote it in her notes. He looked one last time and he saw it in her notes which were buried under the order departments mixup when they wanted to initially have me over-pay and then get compensated with a MIR. He said I am still not eligible for a MIR but since he found their note for a MIR he would credit my account. Now to see if thats the case. I'm afraid to call customer service to have them double check in fear they will screw it up.

 

[elravager]

You guys know that the plan has an unlimited text promotion going on? The plan can't be beat, it kills my $75/month bare bones month to month cingular contract into the grave.