Originally posted by: szechuanpork
Originally posted by: szechuanpork
if i upgrade my phone while under the sero plan will they grandfather my $30 plan and extend it for another 2 years?
anyone know the answer to this really good question?
I *believe* the answer is yes, but won't know for certain for about another week in my case. I originally signed up for SERO in July 2006 & just ordered a new phone with plan renewal. While it took a few calls (always seems to with Sprint Customer Service), eventually I got them to fix my account through retention.
My account was 7 PM Nights/Weekends, but at the time (two years ago) they had to set it up to charge me $5.00 each month, then issue a credit to match. (At the time, 7 PM N&W wasn't yet standard with SERO, had to negotiate it.) Finally got that fixed, along with 1000 text messages included. My girlfriend signed up for SERO just before they eliminated it, so I asked them to match the plans (which, for regular customer service, was like pulling teeth). On about the fifth person we made some headway & got it (relatively) correct. I don't have unlimited text messages like her but 1000 is more than enough.
Once I have the new phone & everything's working, I'll post an update.