DEAD - Hot Sprint Cellphone plan - Employee Friends and Family deal (SERO)

[GTFan]

Please don't turn this into a referral begging thread. If you need another source, cruise over to this thread. Other Sprint employees have posted email addr's there.

 

[brzrkr0]

I signed up for this deal online about a week ago. I finally got confirmation yesterday that my phone has shipped, and the estimated delivery date is Monday. What sucks is that it looks like they've already ported my number over. Last night no one could call me (they got forwarded to a Sprint voicemail), though I could still make outgoing calls on my old T-Mobile phone. Today I can't even make calls.

 

[Xyl3ne]

Wow, I cancelled already. Sprint's costumer service is absolutely horrible. If you read my last post in this thread you can see the trouble I had with them the day I got the phone. Turns out, they've been charging me for all the picture messages I've been sending when it was supposed to be free in the first place, but I had to argue with a supervisor for an hour. Now I have to dispute that when the bill comes. Thankfully they didn't charge me the activation fee so I am not beat out of too much money. As soon as I got off the phone with Sprint I called T-Mobile and they checked my account record and let me use the offer for the Samsung t309 for $40 with accessory kit they offered me to stay when I cancelled. I took up that offer and I'm back with T-Mobile but I still have to deal with sending back the phone to Sprint and dealing with whatever retarded charges they try to make me pay. Never again will I deal with Sprint.

 

[Meritt]

BPB: Your damn account is set to NOT RECEIVE PRIVATE MESSAGES! That's the reason you aren't getting any PMs. Quit assuming people are ignoring you....

This deal still works, and it's good through June 30, 2006. The problems you guys seem to be encountering is because you keep going into stores and asking about it. Sprint PCS Stores pretty much do NOT know this. The SERO plan is for corporate employees to refer new people, so there is an entirely seperate process handled by inphonic and by going into a store is complicating the process. I realize that the phones seem to be out of stock online, so do whatever you need to, to get it working.

To the person who was saying their plan said $55.99 or whatever, chances are it WILL say that but then when you actually look at your monthly billing statement you'll notice that you're getting a $26 discount as well. Hell I work for Sprint and on my sprintpcs.com page it says my plan is $53.99 a month and then they take off the correct amount taking it down to the employee pricing plan.

And, yeah, for some odd reason I can't really connect to sprint.com/sero via work. Something to do with the fact that it redirects you or something, but the firewall internally doesnt seem to process the request. Maybe someone could setup a tinyurl.com to point to the resulting inphonic page?

 

[Meritt]

And yes, the call center people.. ermm.. well they work in a call center. What can you expect?

Sorry you guys are having occasional problems with this, if I had any involvement in PCS/Wireless I could help you out.. but I don't.

Oh, if you have any issues with a CSR not knowing about the SERO plan, have them do this:

Open up their browser and type in 'benefits' (http://benefits) and then click on 'Employee Discounts'

The 5th item down the page clearly says:

Sprint Employee Referral Offer
The Sprint Employee Referral Offer (SERO) begins Nov. 28. It is an online offer that lets employees of Sprint-Nextel serve as ambassadors for our company by providing friends and family with a plan that gives lots of value at a low cost. This referral offer is up to 60% off the comparable rate plan available to our customers! SERO is available online for new customers only. Existing Employee Liable customers should follow the instructions on the SERO site to receive this offer. Print the flyer.

 

[BPB]

Originally posted by: Meritt
BPB: Your damn account is set to NOT RECEIVE PRIVATE MESSAGES! That's the reason you aren't getting any PMs. Quit assuming people are ignoring you....

You're right, my mistake. Looks like my settings got reset. I didn't even realize my signature went away. Still, I should have been smart enough to check that.

 

[pckara]

Hi,

Can I get this plan for the Family Shared Plan ?

Thanks

 

[Winchester]

Originally posted by: pckara
Hi,

Can I get this plan for the Family Shared Plan ?

Thanks

Not with SERO according to other sites.

 

[Winchester]

Since the a9xx are not always on the website, can I order any phone then sell it on eBay and buy what I want off of eBay?

 

[RideFree]

Originally posted by: Meritt
?Oh, if you have any issues with a CSR not knowing about the SERO plan, have them do this:
Open up their browser and type in 'benefits' (http://benefits) and then click on 'Employee Discounts'

The 5th item down the page clearly says:

Sprint Employee Referral Offer
The Sprint Employee Referral Offer (SERO) begins Nov. 28. It is an online offer that lets employees of Sprint-Nextel serve as ambassadors for our company by providing friends and family with a plan that gives lots of value at a low cost. This referral offer is up to 60% off the comparable rate plan available to our customers! SERO is available online for new customers only. Existing Employee Liable customers should follow the instructions on the SERO site to receive this offer. Print the flyer.

Meritt, Thanks for your help and patience with this clamoring throng known as: ATHD.

 

[bughill99]

WOW! As I think I posted a week ago, I had sucked it up and ordered from InPhonic via phone, that was after 2 days of trying to contact Sprint directly to get this deal. After suffering through InPhonic not having 2 of the phones I chose and telling me they'd be in stock within a day or so, I decided to try Sprint directly again.

I called 888.312.0050 and chose the option for "becoming a Sprint customer" and was connected with a nice lady whose name I cannot recall. If I remember it, I'll post it. Anyway, I expressed that i was less than satisfied with the results from InPhonic and she immediately knew the SERO plan and signed me up for it. She didn't ask for the email address of the Sprint employee, either. So, I should have a Samsung 920 showing up in the next couple days.

I also had her quote me the details of the SERO plan, she listed everything show on the SERO page including photo/video mail. As soon as I hung up, I called InPhonic and cancelled my order.

So, as it stands now I'm very happy and it has all worked out, even though I did end up having to talk to 15 distinct CSR's to do it.

 

[id3dwiz]

If anyone is willing to, please pm me a valid sprint employe email
thanks

Also, what do you guys think of Samsung A900 ????
Is it memory expendable?

 

[ElCapitanAmerica]

Good luck with this people, I was getting a corporate discount with Sprint but I paid to get out of my service agreement, their support is the worst I've seen.

I had a problem with a phone, and the local Sprint store tried to scam me by buying a new battery, when they damn well knew the battery was not the problem.

The worse was when I got the replacement plan, and tried to actually use it, they replaced my phone with a refurbished piece of crap that NEVER worked. I sent it back, call them to get another one and they tell me something stupid like 'oh you can only get an exchange every X months/(or year)'. BUT THE REPLACEMENT WAS BROKEN?!?! Had to argue with the person and get a manager to fix this problem, but goodness gracious this is common sense.

Stay away if you can, you've been warned.

 

[crowderd]

id3dwiz,

If you discover you'll be satisfied with the a900, letstalk.com has it for 99.99 after MIR & discount (exp.1/10/06). All you have to do then is find a b&m that'll p/m the sero plan 4 u..
http://www.letstalk.com/product/product.htm?prId=29999

 

[Leland]

I wish you could get the Apache through this.

 

[id3dwiz]

Originally posted by: crowderd
id3dwiz,

If you discover you'll be satisfied with the a900, letstalk.com has it for 99.99 after MIR & discount (exp.1/10/06). All you have to do then is find a b&m that'll p/m the sero plan 4 u..
http://www.letstalk.com/product/product.htm?prId=29999

Thanks for the deal. However I don't think it's a true rebate.
"Buy online or through our customer service department and get a $100 mail-in rebate to use towards the purchase price of select phones with a new plan activation of $25 or more."
Still worth considering though.

 

[Meritt]

Heh. all of these employees that "didnt need an email address" are just using their own email for the referral

 

[HomeAppraiser]

We're sorry, this is offer is not available in your area.

 

[Meritt]

HomeAppraiser: You probably live in affiliate area, which well, it's not available. Like the Alamosa area in Texas.

Another update from someone that was having issues getting this to work. Apparently there are 2 Sero Plans. One that's direct from Sprint and one that is direct from Inphonic. Anyway here is the detail that a guy just emailed me, detailing his progress in getting the referral from me:

Tim Sir
Thankyou very much for your concern. I have learned a few things that
Id like to share with you about trying to set up this new acct. We
have already discussed most of the problems in getting the SERO. There
are 2 ways to do it. 1) using the employee email-calling in and 2)
using the Inphonic website. Inphonic is a third party which offers the
same SERO plan with different phones. With them you need to cancel
your acct with Sprint first ($150) and start another acct with
Inphonics offer. The rules are different- I dont know what they are.
Sprint told me you would still be under contract with Sprint but with
the 3rd party. Whatever that means.
Lets move on. With your pacience and concern I was able to make sense
of this stuff. First of all the most common mistake everyone makes is
calling for CS who arent Sprint employees but 3rd party themselves.
What do they know- not alot concerning referrals.
Who to call is the Business Dept. and tell them you want the referral.
They will tell you the only referral active at this time is the SERO
(Sprint Employees Referall Ofers) and itis the offer we have been
talking about me trying to get. Even though the website you sent me
didnt have the word SERO on it it was in fact the in-house employee
SERO offer. There is a small difference in what is offered also.
Sprints offer does not include the TXT messageing or the sending of
pictures by e-mail but you do get a nice choice of fine Sprint PCS and
EV-DO phones with nice ($150) rebates anytime. Real sweet isnt it.
I did have to give the person the info you privided me. With that she
had to confirm with another dept for the accuracey of this info. Once
that was approved the sailing was smooth so to speak. The person asked
me what I wanted to do and she told me what was offered. WOW this is
amazing.
I have as yet to see the changes on my acct website but she did say
the SERO offer was in effect as of today. I am very pleased with this
offer. It also includes a long term discount on the pertaining Sprint
phones. Wow.
All I really had to approve of was that the contract was for another 2
years from todays date. Very nice as I do like this service.

 

[HomeAppraiser]

Thanks Meritt. I'll go in to our local Sprint store to check on the deals. We currently pay around $80+ per month for 1000 shared minutes, but only use about 400 because we have free sprint to sprint. My wife texts her mother and sisters like a demon so $0.10 per message is a deal breaker. Also it looks like I have an upgrade credit cause we have been on Sprint for 4+ years, time to trade in my tinny sounding POS Sanyo.

 

[Winchester]

Originally posted by: HomeAppraiser
Thanks Meritt. I'll go in to our local Sprint store to check on the deals. We currently pay around $80+ per month for 1000 shared minutes, but only use about 400 because we have free sprint to sprint. My wife texts her mother and sisters like a demon so $0.10 per message is a deal breaker. Also it looks like I have an upgrade credit cause we have been on Sprint for 4+ years, time to trade in my tinny sounding POS Sanyo.

All the local stores are owned by Alamosa in your area as well. Going to the store wont do any good until ~ Feb 1st.

Alamosa PCS's coverage is HUGE in relation to actual Sprint. Here is a pic.

 

[bughill99]

I don't have my phone yet, but I was able to log into my PCS account online. Here's what my plan shows:

Sprint Fair & Flexible Plan

* Adjustable Anytime Minutes
* $30.00 Minimum Monthly Charge
* AMERICA - ROAMING Included
* Nationwide Long Distance Included
* Unlimited Night & Weekend Mins. Included
* Nights: M-Th 9PM-7AM Wknd: F 9PM-M 7AM
* Unlimited Vision Access
* Unlimited Mobile to Mobile
* Caller ID, Call Waiting
* Three-way Calling
* Voicemail

It doesn't mention the Picture and Video mail, but the CSR who signed me up did mention that.

It doesn't show the 500 minutes, I don't know if I should be concerned about that or not. Anyone who's gotten this deal see something different?

The CSR also noticed that I had a previous Sprint phone under a corporate 25% discount and said that she applied that toward my account, as well. We shall see.

 

[BPB]

I had the same issue but when I went back to the store they pulled up my account in their system and it was correct. Also, when I called Sprint to get my caller ID fixed the rep said he saw that I had the SERO plan. So you're probably OK. Oh, you all may want to make sure your name shows up correctly when you call folks. I am now a Ms. Martinez. I assure you I am not a Ms. or a Martinez.

 

[GTFan]

Originally posted by: bughill99
It doesn't show the 500 minutes, I don't know if I should be concerned about that or not. Anyone who's gotten this deal see something different?

You have to go into the invoices tab and select invoice detail to see the minutes on the plan I believe.

 

[bughill99]

OK, so I'll likely have to wait a month I guess to see the minutes.

By the way, I'm told my phone showed up today, so it took less than 2 days to ship directly from Sprint.