And to add to the drama, the next customer service agent I spoke to via the 1 866 250 2221 # did finally straighten out the 9pm nights and weekend minutes to 7pm minutes (still couldn't tell me why they switched it) but opened up a whole other can of worms.
I explained I never received the 10% discount on my June bill (but I did see it on my July bill, so I wanted to make sure they would make the adjustment this time (I called on July 6th and they assured me they made the adjustment and it would show up on my July bill from the previous month), he said since I already got such a great deal with the Sero plan I am not eligible for further discounts so he was REMOVING the 10% discount from my plan!!! I was livid, demanded to speak to his supervisor and he placed me on hold for 15 minutes. He comes back and says HE spoke to the supervisor and he was able to give me back my 10% discount ( the 10% discount was never an issue, it was the previous month I DIDNT receive it) and I said I wanted to speak to the supervisor still and he said hold on it may take a few minutes, and I said I thought I was waiting 15 minutes already to speak to the supervisor. I then asked how long is it going to be before I can speak to him, and he said hold on I will ask him, and promptly hung up on me!
I called back and this time I got a nice woman that dealt with the clustermuch of my bill and she didn;t know why they made changes either and the first customer service woman basically downgraded my 10% discount to a 5% discount (and she should have never touched that discount, she was supposed to credit my account $10 for overages that were due to the 9pm night and weekend minutes that they screwed up on.
I am convinced it is better to leave well enough alone with Sprint customer service. If you don't have a problem with your account, they will see to it, that they will screw it up somehow. Hopefully everything is now taken care of. We will see.