Originally posted by: knightc2
Originally posted by: dud
For anyone considering getting this card ... just some friendly advice: DON'T!
I got the Chase "Rewards" card about 15 months ago. They advertised it as the best rewards card out there, and it was, at that moment in time. I used it for gas, food ... almost everything. I was charging $2,000 a month on it ... the rewards points were flying into my account. About 8 months later I had accumulated a significant number of points and decided to cash out. The Chase documentation I was given (when I signed up) stated that my yearly cap was $600 in rewards but when I tried to cash out they informed me that the "rules" had changed and the cap was now $300! i was screwed. Why have a "rewards" card with so few rewards?
Other problems that ALL who get this card should know about:
- You will get a call from "John Smith" at their Indian call center trying to get you to buy their "protection package" for your card (which should already come with your membership). After numerous calls I told them to STOP THE CALLS! I was not interested in paying for account protection I should already be receiving. After a few months of quiet ... the calls resumed.
- I have three credit cards. The Chase card is BY FAR the highest maintenance and hardest to deal with. I pay the card off completely at the end oe each billing cycle but unfortunately twice in 18 months the payment was received late and I was charged a late fee AND interest for that cycle. They were able to remove the late fee each time (as a courtesy) but not the interest. Say goodbye to your rewards ...
As I said before I have three (3) credit cards and the rewards (now Freedom) card is by far the worst of the lot. FWIW the "rewards" received by using this card are far outweighed by the hassels.
You were warned ...
I agree. We have had the same issues with our mortgage which Chase screwed up twice.
Part 1:
Chase bought our first mortgage and then we refinanced. After we got our new loan with another bank Chase kept taking money out of our checking account for 3 months. After numerous phone calls explaining to them that we no longer had a loan with them they finally suggested I log in to my online account and turn off auto payment. I told them that I no longer had an account with them to log in to and change. They insisted it was MY fault. Anyway it took 3 months to get this taken care of and get my money back. Three extra mortgage payments were taken from my account and no one at Chase seemed to care. I never even got an apology from them.
Part 2:
After refinancing Chase again bought our mortgage. Then after over a year of auto debiting our payments they stopped without warning. I got a call early one Saturday morning and they wanted to know why I hadn't paid in almost 2 months. Again they blamed me and my bank when it was their system that failed to pull money from my account. I said fine I'll log in and re-setup auto pay. My account had been changed, my email address was no longer there and auto pay was no longer setup.
On top of this they had a $70+ late fee on my account and were going to take me to collections if my money wasn't wired to them by midnight. Then they tried to charge me $20 to send an echeck over the phone for payment that they should have already received. I made about 10 calls that day trying to get this sorted out. The finance people blamed me, the customer service people blamed the web people and the web people blamed the finance people. Finally someone in customer service admitted that a select few customers had account information wiped out after their system was upgraded. Apparently I was one of them.
Anyway, we were treated like criminals and were offered no apologies. I got the fees waived but this was done "as a courtesy" to me NOT because they screwed up. Never have the finance people apologized.
Bottom line Chase sucks. I have heard many horror stories about them including their credit cards. They have recently been upping the interest rate to nearly 30% on many customers accounts even those with no history of late payments. Their explanation? We re-ran a credit check on you and your debt to income ratio was too high so we raised your rates %20. This is just one of the many evil things Chase is about.
I would avoid at all costs.