Phuck I am PISSSED....... I put in my order completely correctly, I DESELECTED the ram upgrade to make sure that I would qualify for the rebate, AND I got in on time by a couple of minutes.
So get this, even though I selected "update order" and made sure all was good, when I get my order confirmation a half hour later, it says that they gave me the RAM upgrade, and they even gave me a modem...which I specifically did not order! So I call them, they're closed, so I email them to change it ASAP. I figure, it's only been a half hour since I placed my order, why wouldnt they let me change it? I dont get an email back from them until Friday, when they tell me that the will not do it, and they if I want to change the order, then I must cancel and reorder. I call them up, politely explain that their system made an error, and the CSR I speak to becomes VERY indigant and hostile. So I say "I'm just trying to explain to you what happened, why are you being so hostile towards me?" She freaks out "IM NOT BEING HOSTILE" and <click>.... dang... I've never met this person, but it was almost like talking to an x-girlfreind or something. I've never been treated this way by Dell, and I'm pretty irritated about the whole thing. I called back, and the CSR's magically can't figure out who it was that I talked to and their manager wont be back until Monday. I'm a pretty level headed guy though, so I just calmly explain to the next person what happened in regards to my order. They tell me that it can't be done, but at least in a politer way. The second lady I spoke to encouraged me to keep the order since I still qualified for several other rebates, but it's all or nothing for me. I just went ahead and canceled. I'm horribly dissapointed with Dell's customer service at this point, and it seems like too huge of a coincidence that the order was *magically* altered in such a way that I lost out on rebates, and that there is noooo way to fix the order without causing me to loose out on the other ones. Coincidence???? They knew exactly what deal I was referring to, this was no accident. The worst part is that I got my hopes up, and I actually thought that I was going to make it on this deal since I had submitted my order 3 minutes before midnight.