This pisses me off even more. I am looking through the posts and I see a number of people who ordered LATER than I did but were given the correct Order Date. It looks like I gonna have to whine like everyone else to get any satisfaction.
Originally posted by: lwlee
I had ordered 8250 and received an acceptance notification on 11/26/2002 at 8PM EST. I did not hear from Dell until I called/emailed them and they responded on 11/29 that I was in the queue. I was sent an email confirmation with customer and order number on 11/30. Never during this time did I reordered the machine. I figured if they made me reorder, I wouldn't buy the computer without the rebates.
I got my machine on 12/5. But when I looked at the invoice and packing slip, it said that my order date was 11/30/2002! Conveniently making my order invalid for $440 in rebate.
If you think Dell had a ton of email before with the Fedex issue, this will definitely crank it up a notch. I called FSS today but they are only open on M-F. I emailed them, hopefully this will be rectified otherwise I am sending the machine back.
I keep my cool when I found out my Fedex account had been billed for standard overnight at $108 even though I specifically said Fedex Ground. I rationalized the rebates would make up for it. But I'm gonna seek legal recourse if I am out $108 shipping (plus whatever it's gonna cost me to send the machine back).
Originally posted by: bonk102
i'm still pissed at dell about this shipping thing, 2 day i wouldn't have minded, but why the hell would they have shipped my order next day when it said ground?? now i'm going to owe nearly $200 in shipping. oh yeah, i'm going to fight this one
about the rebates, i made copies of the packing slip as all it is is a b&w slip of paper anyway, i also sent all my rebates certified mail to be sure that they got there and there's no fing around
Originally posted by: lwlee
You know, I think the overnight thing is Dell's way of getting back at all the people who jumped in on this deal using the fedex account. From what I see, a lot of people went this route and it must be irritating the crap out of the Dell's educational department that they are getting ripped.
No way they are making any money off of these rebate sales.
When someone specifically says ground, the next logical option is the least expensive air rate, NOT overnight.
Originally posted by: NeXus4400
After a long hassle with my CSR regarding FedEx ground shipping, I finally found out that they shipped my package with UPS ground. Weird! I'm also wondering how I will pay for shipping. Are they going to rebill my credit card for the charges? Or is Dell going to suck up the shipping? Anyways, I'm excited to learn that my system shipped.
-Samuel
Originally posted by: abaez
Originally posted by: lwlee
You know, I think the overnight thing is Dell's way of getting back at all the people who jumped in on this deal using the fedex account. From what I see, a lot of people went this route and it must be irritating the crap out of the Dell's educational department that they are getting ripped.
No way they are making any money off of these rebate sales.
When someone specifically says ground, the next logical option is the least expensive air rate, NOT overnight.
Dell cannot "get back at me" for taking this deal. I put Ground shipping, I did not authorize them to ship 2 day. They cannot change what I've ordered. Can you imagine if they had changed everyones processors from 2.4 to a 2.6 or whatever and charged everyone b ecause they ran out of 2.4's? This place would be bedlam (I can't imagine chubby wallet). There is a reason I picked ground, it was 15$ vs the 90 for 2 day. Dell will be getting back their computer unless this can be resolved.
Originally posted by: lwlee
Not Dell, the entity that is a computer company but the very human customer reps that represents Dell.
The same reps that must be saying to themselves, these people are gonna get back $700 in rebates and they're bitching about an additional $100-110 fedex charge.
The same reps that gives attitude to bargain hunting shoppers. As evident by some of the posts here.
Originally posted by: abaez
Originally posted by: lwlee
Not Dell, the entity that is a computer company but the very human customer reps that represents Dell.
The same reps that must be saying to themselves, these people are gonna get back $700 in rebates and they're bitching about an additional $100-110 fedex charge.
The same reps that gives attitude to bargain hunting shoppers. As evident by some of the posts here.
The rebates have absolutely nothing to do with what Dell chose to ship the computers with. What if I had just ordered something else like a monitor and asked Fedex ground and they shipped 2-day? I'm sure
you wouldn't be saying that Dell has a right to think like you think they are. Simply because there are $700 in rebates on this purchase does not make the shipping change that Dell did any more justifiable. The extra 100$ AND my time to send in all my reabtes AND the hassle of trying to resolve them if something happens.... that extra shipping charge is the deal breaker for me. People are going to spend alot of time getting these rebates right, and this Dell shipping fiasco is just more time wasted. So yes, that extra 75$ breaks the deal for me, I'm sure you could care less but I can do alot of things with $75, especially 75$ I didn't authorize Dell to spend.
Originally posted by: YisSerL
I got mine shipped via FedEx 2nd day as well. But the shipping charge didn't show up on my CC yet. I'm waiting to see how much they charge me.
BTW, I'm planning to sell the 256MB I got from the system. Not trying to violate the rules, but I thought I would just let people in this deal know about it.
Here's the link from the For Sale forum:
Link
Originally posted by: Hankysmoo
EricBoo, I too chose lowest cost of shipping and it was shipped USPS...I dont think this is fair at all either especially since people are getting their systems faster at a fraction of the hefty $90 costs. Have you talked to dell yet to see if they will reimburse us for shipping?
Originally posted by: Hankysmoo
EricBoo, I too chose lowest cost of shipping and it was shipped USPS...I dont think this is fair at all either especially since people are getting their systems faster at a fraction of the hefty $90 costs. Have you talked to dell yet to see if they will reimburse us for shipping?
Originally posted by: lwlee
I had ordered 8250 and received an acceptance notification on 11/26/2002 at 8PM EST. Order date on notification: 11/26/2002 8PM. I did not hear from Dell until I called/emailed them and they responded on 11/29 that I was in the queue. I was sent an email confirmation with customer and order number on 11/30. Order date on new confirmation: 11/26/2002 8PM. Never during this time did I reordered the machine. I figured if they made me reorder, I wouldn't buy the computer without the rebates.
I got my machine on 12/5. But when I looked at the invoice and packing slip, it said that my order date was 11/30/2002! Conveniently making my order invalid for $440 in rebate.
If you think Dell had a ton of email before with the Fedex issue, this will definitely crank it up a notch. I called FSS today but they are only open on M-F. I emailed them, hopefully this will be rectified otherwise I am sending the machine back.
I keep my cool when I found out my Fedex account had been billed for standard overnight at $108 even though I specifically said Fedex Ground. I rationalized the rebates would make up for it. But I'm gonna seek legal recourse if I am out $108 shipping (plus whatever it's gonna cost me to send the machine back).