Dead Pixel Policy----Best Buy

[Ulchieman]

one quick question....how do u create more dead pixels? magnet?

 

[dmw16]

For those of you saying that the supervisor is "FOS", well he/she isnt. I spent 2 years in the Best BUy computer department while I was in high school and that is the policy...just to keep things straight.
-doug

 

[fredtam]

Originally posted by: dmw16
For those of you saying that the supervisor is "FOS", well he/she isnt. I spent 2 years in the Best BUy computer department while I was in high school and that is the policy...just to keep things straight.
-doug

What is the policy 130,000 dead pixels.

 

[wetcat007]

Originally posted by: Ulchieman
one quick question....how do u create more dead pixels? magnet?

nope, hammer if u want a lot...

 

[0roo0roo]

Originally posted by: fredtam

Originally posted by: 0roo0roo
you bought their stupid warrantee? or is it new. i consider dead pixels a defect manufacturers should really disclose and sort out, i'd return it and say i just didn't like it. they should test for dead pixels and sell those units marked as cheaper. otherwise is a tad deceptive.

Then people would not want it because the box is open.

According to the manufaturers a minimal number of dead pixels does not qualify as defective so why would Best Buy discount a monitor that is not defective if they are not recieving an equivelent discount from the manufacturer.

I have 1 dead pixel on my 191T (a stuck blue one) and don't even notice it except at startup when the screen is completely black. I think people should realize dead pixels are out there and if you are scared your going to get one take the proper steps. Most retail stores will hook the monitor up and allow you to inspect it. As for online stores if your that scared of dead pixels go to Best Buy and pay more.

Dead pixels are a reality and I agree with dead pixel policies because I liked paying $611 instead of not being able to afford one because every LCD produced had to be perfect. There are 1.3 million pixels on my screen and after a reality check I think its phucking amazing there is only one.

Get a grip people.

i already knew about company policies, which is why i stated that I considered them a defect, not the companys. i've sent back a sony laptop to replace for a dead pixel before so i've gone through the painful process.

as for pricing, testing for dead pixel monitors and selling those at a discount wouldn't be that hard, i doubt their yields are truely that bad.

that being said i refuse to pay 600+ for an lcd when crts cost so much less. i have a 15" lcd though. but i also have an 19" crt. dual monitors where its at. best of both worlds.

 

[fredtam]

0roo0roo we seem to have opposite thoughts on everything (G5 conversation) but I understand your point. I'm only saying it would probably be harder than we think to test and discount the monitors. Profits are made in volume sales and the margin on an individual product is usually not that large. If a perfect monitor cost $600 how much would you discount it per pixel? You probably don't have as much room to move as we think and unless the price difference is significant consumers will probably not purchase the "defective" units. What annoys me most is people who have never owned a LCD and would probably not be able to find a dead pixel on one but saw the policy on Newegg and put out a bunch of misinformation. From reviews I've read very few people end up with a dead pixel. Unfortunately I did get one but I understand why the policy is there.

 

[msparish]

I just got a Dell 1900FP, which has 1 pixel stuck on blue in the upper left section of the monitor. Only really noticable with a black background, so it is no big deal. Anyway my college roomate works at Best Buy in the computer department, and he says they would have replaced it for even 1 dead pixel. I don't know if that was within a certain time frame or what, but that is what he said the policy was.

 

[pup81]

Thanks for all the responses. It has helped out a lot. Apparently, the local Best Buy stores have been misinformed by their headquarters or something. The local Best Buy I went to said that they would take back a monitor if it had even one dead pixel. Calling into customer service gets a very different response.

Thanks again.

 

[Accord99]

But you can buy a LCD from Best Buy, check it carefully for dead pixels. If you do see one, you can simply go back and exchange it using Best Buy's exchange policy which allows you to exchange or return a LCD monitor within 14 days of purchase. Dead pixels are usually defects of manufacturing and should not appear with time.

 

[TerryMathews]

It's also worth pointing out that dead pixels on an LCD aren't like bad sectors on a HD. They don't grow with age.

 

[bluntman]

How common are dead pixels on LCDs? I just bought one for my mom and because they're a relatively "new technology" I opted for the extended warranty. According to the salesperson NEC would only replace/repair the monitor if there were 7 dead pixels in a row, but with their extended warranty I would get an extra 3 years over the manufacturer as well as a replacement/repair if there were 3 dead pixels in a row. As far as I'm concerned, 1 dead pixel is too many.

 

[rickon66]

Just forget Best Buy and get a Planar from Dell when they have a deal going. Dell offers 30 day return if you are not happy with it and Planar has an express exchange warranty for 3 years. PX191

 

[0roo0roo]

Originally posted by: bluntman
How common are dead pixels on LCDs? I just bought one for my mom and because they're a relatively "new technology" I opted for the extended warranty. According to the salesperson NEC would only replace/repair the monitor if there were 7 dead pixels in a row, but with their extended warranty I would get an extra 3 years over the manufacturer as well as a replacement/repair if there were 3 dead pixels in a row. As far as I'm concerned, 1 dead pixel is too many.

lesson #1, NEVER BUY AN EXTENDED WARRANTEE UNLESS YOU EXPECT IT TO BREAK SOON!!
#2, don't buy something you expect to break

the likelyhood of multiple dead pixels in one row is pretty damn low. they covered their asses there. thats a one in a million chance of ever getting to return your monitor cuz of a dead pixel policy. well the probability of 3 in a row on an lcd with over a million pixels is quite low.

 

[John]

Originally posted by: dmw16
For those of you saying that the supervisor is "FOS", well he/she isnt. I spent 2 years in the Best BUy computer department while I was in high school and that is the policy...just to keep things straight.
-doug

According to the replies in this thread, the so called BB manager pup81 spoke with is FOS regarding their dead pixel policy, and I'll stick to my statement that he is FOS. Since you agree with the BB manager that makes you FOS too.

 

[Pyromania42]

According to the replies in this thread, the so called BB manager pup81 spoke with is FOS regarding their dead pixel policy, and I'll stick to my statement that he is FOS. Since you agree with the BB manager that makes you FOS too.

Yeah well, according to such fines sites as BestBuySux.org, most Best Buy employees don't know their ass from a hole in the LCD (nothing personal Doug, but that's my experience too).

However it is a fine country where, if you complain enough, they will give you an exchange/refund.

Incidentally my old Gateway laptop had a pretty irritating green stuck pixel right in the middle of the screen. One day I got frustrated by it and smacked it (in technical terminology I gave it a back-handed bitch slap). I swear on a deity of your choosing that the pixel is normal again!

Next time I'll try the hammer method. Or not.

A.

 

[Mem]

My Samsung 191T has 0 dead pixels,however I`ve found something more annoying then dead pixels and that`s a shadow mark behind the screen(actually have 2)best way I can describe it as a little spec of something either slight grey stain on back of screen or some sort of foreign spec(about 1mm in size) thats causing a grey shadow,I`ve never seen a review meantioning this.

 

[Accord99]

Maybe its a dead subpixel?

 

[Mem]

Maybe its a dead subpixel?

nope,too big and the shape is wrong.

 

[Mem]

Update: I got rid of the two shadow marks, good clean of the screen and a lot of careful pressure was the trick,lucky no permanent mark or damage was done to the screen.

 

[0roo0roo]

Originally posted by: fredtam
0roo0roo we seem to have opposite thoughts on everything (G5 conversation) but I understand your point. I'm only saying it would probably be harder than we think to test and discount the monitors. Profits are made in volume sales and the margin on an individual product is usually not that large. If a perfect monitor cost $600 how much would you discount it per pixel? You probably don't have as much room to move as we think and unless the price difference is significant consumers will probably not purchase the "defective" units. What annoys me most is people who have never owned a LCD and would probably not be able to find a dead pixel on one but saw the policy on Newegg and put out a bunch of misinformation. From reviews I've read very few people end up with a dead pixel. Unfortunately I did get one but I understand why the policy is there.

ah. yea i bought a 15" lcd because it was cheap, and from what i remember about the regulations, 15" is required to be free of dead pixels tomshardware had a bit on lcds and dead pixel policies a while back.