To all those who have recieved the 'your order will be cancelled' email, I encourage you to write bestbuy.com an email refusing the order cancellation and impending gift certificate. The orders have NOT been cancelled yet...DON'T USE YOUR COUPONS YET (as basically once you use the coupons you're essentially accepting into the agreement that your order is cancelled). Almost all the people at another forum (huge post on this) are submitting the following letter on bestbuy.com (on the order status page, there's a link to email regarding order concerns):
To Whom it May Concern:
I do not accept Best Buy's offer to rescind my confirmed order to sell me a Playstation 3 (PS3) for $599. Delivery was promised between 11/17-11/24 as was sent to me in the form of an electronic order confirmation. Best Buy's claimed unilateral mistake is not an acceptable reason to void your acceptance of my offer to buy a PS3. Appropriate consideration was given on both sides and a bilateral agreement was clearly made. I, INSERT NAME, promise to pay offeror, Best Buy, $599 (+ tax & shipping) for delivery of a PS3 by 11/17-11/24.
Furthermore, Best Buy's terms and conditions are immaterial to this. In essence, it is clear now that the intent was to form a click-wrap contract. However, there are two factors that are not considered. First, there is no requirement for a user to read Best Buy's terms & conditions, privacy policy, etc. Simply placing the statement, "By placing your order, you agree to the Best Buy Conditions of Use, Legal Policies and Best Buy's Privacy Policy" in fine print on the order submission page is not acceptable means to gain voluntary agreement to such disclaimers. Any user ordering from your website could easily miss the aforementioned "statement." The submit order button is above and to the right of "the statement" and if a user is reading the page from the top down does not have to read that statement before pressing the submit button.
Please be advised that I have retained hard-copies of all order confirmation pages in addition to screen shots of the order submission page. Please immediately re-instate my order for a PS3 and deliver between 11/17-11/24 as originally stated in my order confirmation. Furthermore, please confirm order re-instatement within 48 hours.
Sincerely,
NAME
Please note that you'll need to substitute your own name at the top and bottom.
Several people are also writing letters to the Better Business Bureau as well (though I'm holding off on this until they actually cancel my order).
I urge you all to take the 5 minutes to do this and put heat on them for such sh.tty business practice. Holding people's credit cards for this period of time (when you're talking about volumes of people) is inexcusable.