DEAD: PS3 Pre Order on Best Buy Website NOW!!!!

[fliplyricist]

edit: send your emails to the following (definitely the first, the cc's are optional)

SEND TO: PrivacyManager@bestbuy.com,
CC: ask@mnd.bbb.org, BestBuyInfo@emailinfo.bestbuy.com, investigative@kstp.com, gjacobson@mcn6.org, support@tunegenie.com, Gregandcheryl@ks95.com, meredith@ks95.com, kclifton@ks95.com, readerrep@startribune.com

 

[Jules]

Originally posted by: fliplyricist
To all those who have recieved the 'your order will be cancelled' email, I encourage you to write bestbuy.com an email refusing the order cancellation and impending gift certificate. The orders have NOT been cancelled yet...DON'T USE YOUR COUPONS YET (as basically once you use the coupons you're essentially accepting into the agreement that your order is cancelled). Almost all the people at another forum (huge post on this) are submitting the following letter on bestbuy.com (on the order status page, there's a link to email regarding order concerns):

To Whom it May Concern:

I do not accept Best Buy's offer to rescind my confirmed order to sell me a Playstation 3 (PS3) for $599. Delivery was promised between 11/17-11/24 as was sent to me in the form of an electronic order confirmation. Best Buy's claimed unilateral mistake is not an acceptable reason to void your acceptance of my offer to buy a PS3. Appropriate consideration was given on both sides and a bilateral agreement was clearly made. I, INSERT NAME, promise to pay offeror, Best Buy, $599 (+ tax & shipping) for delivery of a PS3 by 11/17-11/24.

Furthermore, Best Buy's terms and conditions are immaterial to this. In essence, it is clear now that the intent was to form a click-wrap contract. However, there are two factors that are not considered. First, there is no requirement for a user to read Best Buy's terms & conditions, privacy policy, etc. Simply placing the statement, "By placing your order, you agree to the Best Buy Conditions of Use, Legal Policies and Best Buy's Privacy Policy" in fine print on the order submission page is not acceptable means to gain voluntary agreement to such disclaimers. Any user ordering from your website could easily miss the aforementioned "statement." The submit order button is above and to the right of "the statement" and if a user is reading the page from the top down does not have to read that statement before pressing the submit button.

Please be advised that I have retained hard-copies of all order confirmation pages in addition to screen shots of the order submission page. Please immediately re-instate my order for a PS3 and deliver between 11/17-11/24 as originally stated in my order confirmation. Furthermore, please confirm order re-instatement within 48 hours.

Sincerely,

NAME

Please note that you'll need to substitute your own name at the top and bottom.
Several people are also writing letters to the Better Business Bureau as well (though I'm holding off on this until they actually cancel my order).

I urge you all to take the 5 minutes to do this and put heat on them for such sh.tty business practice. Holding people's credit cards for this period of time (when you're talking about volumes of people) is inexcusable.

didnt you accepted there terms and agreements?

 

[Jules]

Originally posted by: blurredvision
What a bunch of babies you guys are. So you didn't get your precious PS3 preorder so you can sell it for profit on eBay.....cry me a fvcking river. Some poor sap working a boring ass job messed up, and now you guys are ready to burn his employer at the stake. Get over yourselves.

LOL Pwned. Well said bro.

 

[TLfromAI]

Originally posted by: santz

Originally posted by: fliplyricist
To all those who have recieved the 'your order will be cancelled' email, I encourage you to write bestbuy.com an email refusing the order cancellation and impending gift certificate. The orders have NOT been cancelled yet...DON'T USE YOUR COUPONS YET (as basically once you use the coupons you're essentially accepting into the agreement that your order is cancelled). Almost all the people at another forum (huge post on this) are submitting the following letter on bestbuy.com (on the order status page, there's a link to email regarding order concerns):

To Whom it May Concern:

I do not accept Best Buy's offer to rescind my confirmed order to sell me a Playstation 3 (PS3) for $599. Delivery was promised between 11/17-11/24 as was sent to me in the form of an electronic order confirmation. Best Buy's claimed unilateral mistake is not an acceptable reason to void your acceptance of my offer to buy a PS3. Appropriate consideration was given on both sides and a bilateral agreement was clearly made. I, INSERT NAME, promise to pay offeror, Best Buy, $599 (+ tax & shipping) for delivery of a PS3 by 11/17-11/24.

Furthermore, Best Buy's terms and conditions are immaterial to this. In essence, it is clear now that the intent was to form a click-wrap contract. However, there are two factors that are not considered. First, there is no requirement for a user to read Best Buy's terms & conditions, privacy policy, etc. Simply placing the statement, "By placing your order, you agree to the Best Buy Conditions of Use, Legal Policies and Best Buy's Privacy Policy" in fine print on the order submission page is not acceptable means to gain voluntary agreement to such disclaimers. Any user ordering from your website could easily miss the aforementioned "statement." The submit order button is above and to the right of "the statement" and if a user is reading the page from the top down does not have to read that statement before pressing the submit button.

Please be advised that I have retained hard-copies of all order confirmation pages in addition to screen shots of the order submission page. Please immediately re-instate my order for a PS3 and deliver between 11/17-11/24 as originally stated in my order confirmation. Furthermore, please confirm order re-instatement within 48 hours.

Sincerely,

NAME

Please note that you'll need to substitute your own name at the top and bottom.
Several people are also writing letters to the Better Business Bureau as well (though I'm holding off on this until they actually cancel my order).

I urge you all to take the 5 minutes to do this and put heat on them for such sh.tty business practice. Holding people's credit cards for this period of time (when you're talking about volumes of people) is inexcusable.

I guess you always find some people hard to accept that the preorder was nothing more than a glitch. on them i smile at!

That's one hell of a glitch. The internet has been around how long? I think they should know how to avoid mistakes of this magnitude by now. If not, well it's time to pay for those mistakes (more than $10 coupons).

Email sent. I don't expect much out of it but it's fun to give them some heat. At least it makes me feel warm and fuzzy.

 

[gi0rgi0]

Yeah, to have a preorder page made then say that they never intended to have preorders, hehe. ****** ridiculous.

 

[Pariah]

Originally posted by: fliplyricist
To all those who have recieved the 'your order will be cancelled' email, I encourage you to write bestbuy.com an email refusing the order cancellation and impending gift certificate. The orders have NOT been cancelled yet...DON'T USE YOUR COUPONS YET (as basically once you use the coupons you're essentially accepting into the agreement that your order is cancelled). Almost all the people at another forum (huge post on this) are submitting the following letter on bestbuy.com (on the order status page, there's a link to email regarding order concerns):

To Whom it May Concern:

I do not accept Best Buy's offer to rescind my confirmed order to sell me a Playstation 3 (PS3) for $599. Delivery was promised between 11/17-11/24 as was sent to me in the form of an electronic order confirmation. Best Buy's claimed unilateral mistake is not an acceptable reason to void your acceptance of my offer to buy a PS3. Appropriate consideration was given on both sides and a bilateral agreement was clearly made. I, INSERT NAME, promise to pay offeror, Best Buy, $599 (+ tax & shipping) for delivery of a PS3 by 11/17-11/24.

Furthermore, Best Buy's terms and conditions are immaterial to this. In essence, it is clear now that the intent was to form a click-wrap contract. However, there are two factors that are not considered. First, there is no requirement for a user to read Best Buy's terms & conditions, privacy policy, etc. Simply placing the statement, "By placing your order, you agree to the Best Buy Conditions of Use, Legal Policies and Best Buy's Privacy Policy" in fine print on the order submission page is not acceptable means to gain voluntary agreement to such disclaimers. Any user ordering from your website could easily miss the aforementioned "statement." The submit order button is above and to the right of "the statement" and if a user is reading the page from the top down does not have to read that statement before pressing the submit button.

Please be advised that I have retained hard-copies of all order confirmation pages in addition to screen shots of the order submission page. Please immediately re-instate my order for a PS3 and deliver between 11/17-11/24 as originally stated in my order confirmation. Furthermore, please confirm order re-instatement within 48 hours.

Sincerely,

NAME

Please note that you'll need to substitute your own name at the top and bottom.
Several people are also writing letters to the Better Business Bureau as well (though I'm holding off on this until they actually cancel my order).

I urge you all to take the 5 minutes to do this and put heat on them for such sh.tty business practice. Holding people's credit cards for this period of time (when you're talking about volumes of people) is inexcusable.

Good luck with this one. It's about as idiotic an idea as I've seen. As someone above has already said, get over yourself, you deserve nothing and should be happy BB even gave you guys a $10 coupon which they had no legal obligation to do. Straight from their website:


"Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Best Buy reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Best Buy's Return Policy."


When you placed your order you agreed to their terms whether you read the limitations or not. BB obviously screwed up here, and now they have corrected the mistake. With an automated check out system, there is clearly no way for BB to catch any errors like this until after the customer's credit card has been charged. It's not any wonder everything these days comes with 10 pages of legal disclaimers and BS. It's because of jack***es like you people trying to get something for nothing when you deserve nothing that forces companies to have to cover their butts from a legal standpoint for everything under the sun.

 

[clayfu]

Rofl whatever forum that is from is just off their rocker.

its obviously someone that is no way affiliated with law.

you have two (well 3) remedies in any given situation.

you can ask for damages for you NOT getting the PS3 (a court of law may see you having to spend 10 hours waiting in line for someone you could have gotten via bestbuy's order and play a $$ amount on this damage (no idea how much this would be)

OR if someone is so severly damaged and you have some sort of PERSONAL attachment that can be proven then the courts can award specific performance. Specific performance doesn't happen very often.

so let's say you never read the terms and conditions and somehow you aren't required to (which is also false, unless something takes active effort and hardship to check its your due responsibility to find any disclaimer over property) all they did was break a contract.

you'd have a better chance suing them for damage costs than specific performance (neither would be very likely as the judge laughs in your face)

 

[fliplyricist]

http://www.petitiononline.com/PS3Nov17/petition.html


Copied from ps3land, which was copied from gamespot:
===

To Whom It May Concern-

Hello everyone. Just this past weekend the Playstation 3 console was available for preorder at www.bestbuy.com (for a limited time) Everyone was able to successfully go through their checkout/cart system; obtain a order number, and get a approxiate shipping date. Every thing was set-up to do a preorder for both systems (20 GB and 60 GB) and Best Buy claims it was an "error" or "glitch" in the system. Now it's come down to the conclusion that Best Buy is going to CANCEL all 3000-5000 preorders that were made this past weekend.

We cannot allow them to cancel our orders when they made a mistake posting a online preorder. About a year ago Walmart pulled the same thing with the Xbox 360 but honored everyones preorder (this is a fact). This has caused a big inconvience to all those who preordered their systems now.

This is not meant to boycott Best Buy. It's mainly to prove Best Buy is wrong and should hold up their end of the bargain by honoring ALL preorders that were made on November 4-5.

Lets keep the petition clean and professional. I would like to thank all those people who supported from the beganing of all this fiasco.

Heres the link: http://www.petitiononline.com/PS3Nov17/petition.html

NOTE: All comments will be reviewed. Any unnappropiate comments or names will be rejected by the creator of the petition.

 

[GZeus]

This discussion is giving me a good laugh. :roll: In that spirit, I happily offer my $0.02

To anyone who objects to someone selling one of these for profit on EBay... c'mon, this is America.
If someone is willing to pay 2-3 times the retail price for something, just so they can have it first without standing in line, then they create a market. Whatever their reasons are (time vs. money?), its their decision.
People who want to satisfy and profit from that market are called "entrepreneurs" not <insert curse of the day>.

As for not getting the pre-order I placed and received a confirmation email for? Hmmm... how about sh*t happens.
I will not join in the stamping of feet and gnashing of teeth. I was not physically, emotionally or financially damaged by this cancellation.
I may have financially benefited if the order had gone through, but then again maybe not. Early adopters always get the headaches. What if turns out to be a POS badly in need of retooling?!
Does BB suck? Sure they do, for a lot of reasons. This just isn't one of them. Many people here have had orders canceled due to vendors errors before - the 750GB Seagate from Fry's, for a recent example. Once again, sh*t happens.

While we're at it, I also won't sue (or otherwise extort/threaten) McD's for my high cholesterol, Starbucks for my caffeine addiction, or a tobacco company for not telling me that inhaling smoke for 12 hours a day might not be good for me.

Lastly, it was a good find at the time. Thanks again to the OP!

FLAME ON!

 

[renaldoriggs]

Originally posted by: fliplyricist
http://www.petitiononline.com/PS3Nov17/petition.html


Copied from ps3land, which was copied from gamespot:
===

To Whom It May Concern-

Hello everyone. Just this past weekend the Playstation 3 console was available for preorder at www.bestbuy.com (for a limited time) Everyone was able to successfully go through their checkout/cart system; obtain a order number, and get a approxiate shipping date. Every thing was set-up to do a preorder for both systems (20 GB and 60 GB) and Best Buy claims it was an "error" or "glitch" in the system. Now it's come down to the conclusion that Best Buy is going to CANCEL all 3000-5000 preorders that were made this past weekend.

We cannot allow them to cancel our orders when they made a mistake posting a online preorder. About a year ago Walmart pulled the same thing with the Xbox 360 but honored everyones preorder (this is a fact). This has caused a big inconvience to all those who preordered their systems now.

This is not meant to boycott Best Buy. It's mainly to prove Best Buy is wrong and should hold up their end of the bargain by honoring ALL preorders that were made on November 4-5.

Lets keep the petition clean and professional. I would like to thank all those people who supported from the beganing of all this fiasco.

Heres the link: http://www.petitiononline.com/PS3Nov17/petition.html

NOTE: All comments will be reviewed. Any unnappropiate comments or names will be rejected by the creator of the petition.

Um exactly how do you expect them to hold up their end of the pre-order if they just don't have the systems? Stop daydreaming.

I swear you're all a bunch of nerd crybabies with too much time on your hands.

 

[Gibson486]

Why is everyone crying over this? Since when did Best Buy take preorders on consoles? They did not with the 360, why would they with this?

 

[mrrman]

who in their right mind thought that this would go through...really

 

[ayabe]

I thought I read a few months ago that most retailers weren't going to guarantee pre orders anyways, it was more of a way to buy into a lottery type system since there will be such a shortage.

 

[Avalon]

Originally posted by: mrrman
who in their right mind thought that this would go through...really

Apparently a lot of people, since it looked plenty legit at the time of checkout and was from a large, fairly reputable corporation.

:roll:

 

[Reckoner]

Originally posted by: mrrman
who in their right mind thought that this would go through...really

Sounds like someone's bitter that he wasn't around at the time this started

 

[slayer202]

haha that letter is humorous. even if bestbuy was in breach of anything, they aren't going to budge. I want to see someone sue over them not honoring the preorder :laugh:

 

[Dacalo]

Some of you here are too desperate for a PS3. Yes, my order got cancelled, so what, it was worth a try and got free $10 to boot. Life goes on.

 

[Eeezee]

Originally posted by: renaldoriggs

Originally posted by: fliplyricist
http://www.petitiononline.com/PS3Nov17/petition.html


Copied from ps3land, which was copied from gamespot:
===

To Whom It May Concern-

Hello everyone. Just this past weekend the Playstation 3 console was available for preorder at www.bestbuy.com (for a limited time) Everyone was able to successfully go through their checkout/cart system; obtain a order number, and get a approxiate shipping date. Every thing was set-up to do a preorder for both systems (20 GB and 60 GB) and Best Buy claims it was an "error" or "glitch" in the system. Now it's come down to the conclusion that Best Buy is going to CANCEL all 3000-5000 preorders that were made this past weekend.

We cannot allow them to cancel our orders when they made a mistake posting a online preorder. About a year ago Walmart pulled the same thing with the Xbox 360 but honored everyones preorder (this is a fact). This has caused a big inconvience to all those who preordered their systems now.

This is not meant to boycott Best Buy. It's mainly to prove Best Buy is wrong and should hold up their end of the bargain by honoring ALL preorders that were made on November 4-5.

Lets keep the petition clean and professional. I would like to thank all those people who supported from the beganing of all this fiasco.

Heres the link: http://www.petitiononline.com/PS3Nov17/petition.html

NOTE: All comments will be reviewed. Any unnappropiate comments or names will be rejected by the creator of the petition.

Um exactly how do you expect them to hold up their end of the pre-order if they just don't have the systems? Stop daydreaming.

I swear you're all a bunch of nerd crybabies with too much time on your hands.

"WE HAVE TO MAKE ONLINE STORES HONOR THEIR MISTAKES LOLOLOLOL, MAKE A PETITION, START A POLE"

Seriously, these people doing the petition are lame

 

[Avalon]

I signed the petition just for the heck of it, but I really don't care much that I was cancelled. I may camp out somewhere on launch day...maybe.

 

[mrrman]

Originally posted by: PaulNEPats

Originally posted by: mrrman
who in their right mind thought that this would go through...really

Sounds like someone's bitter that he wasn't around at the time this started

I saw this as soon as it was posted....didnt think it was going to fly then...I guess I was right

 

[Sniper82]

sheesh I don't know why some can't wait till next year to buy. Some of the bugs/defects(there will be some) will be worked out and there might be a good game or two. Either way good luck to those who get one.

 

[Zendeath]

this thread is pretty damn funny.

 

[Mr Bob]

Does anyone have a screenshot of the order page?

 

[CPA]

Originally posted by: fliplyricist
um, more like some millionare corporate saps had this whole thing planned so that they could record inflated month end profits right before the deadline. You honestly think them putting up a legitimate link with a legitimate price for the year's hottest item was an 'honest mistake,' or a 'mistake' whatsoever? Lol.

month end profits? You don't have a clue on how income is stated, do you?

 

[Zbox]

gotta love petitions with spelling errors... *sigh*