Originally posted by: Devistater
Muse:
I dont know about your username situation, something smells like BS in all the stuff they told you about user names. I guess you'll have to wait and see. Once you get upgraded you'll probably have to set your router to PPPoE and it should get the IP automatically.
As for the speed tweaks, there are a few things you can/should do for tweaking, goto dslreports.com and pick tests, and pick tweak test. That will tell you some things to look for. Once you change to PPPoE you will want to change your MTU to 1492 on your computers, default is 1500. The tweak test has info and links on how to do that. Thats the main thing.
A way to test your service to see if its upgraded is to goto the speed test and test your speed I would leave everything alone until/unless it stops working, then change router to PPPoE, then worry about the username stuff if you still cant connect.
Originally posted by: Emulex
wait till they send bandwidth usage letters
SBC doesn't have any wording in their TOS that prevents you from downloading all you want.Originally posted by: Emulex
wait till they send bandwidth usage letters
Thats comcast cable, not SBC. I dont think there's any cases of SBC doing that unless you are breaking the TOS, whereas there are a bunch of cases comcast sent the letters.Originally posted by: Emulex
wait till they send bandwidth usage letters
Originally posted by: Devistater
Muse:
Yeah, do NOT install that crap they give you. Use your router to connect with pppoe. If you install the cds they give you it installs all sorts of yahoo crap. If you have a computer you dont mind screwing with you can install it temporarily to get set up, then uninstall if you like. But its not nessasary, there's some links you can follow (when I installed for someone I know I used the link in the Macintosh instructions) to activate the account. But it sounds like its already activated, so all you need is the router to connect. As for the SBC tech support, yeah they suck. The best way to get around this is to msg an official SBC tech on dslreports forums. When my upgrade was overdue, I msged one and they put it through in minutes. And without any crap about (make sure your modem is directly connect to computer etc etc).
As well, I'm afraid to call tech support. I dont want them "changing" my service to the 1.5-3 that I'm actually paying for. Perhaps I'm too cynical, but I can imagine someone whacking it down to 3mbit for someone calling and complaining.
Final note: the best speed you can achive is going to be a bit above 5+mbit throughput (with the TCP and DSL overhead), and for upload its going to be around 500-515. These are throughput which is generally what the speed tests will show.
Originally posted by: hyeclass
my speed test w00t w00t which is about right
http://support.sbcglobal.net/cgi-bin/speedtest/speedresult.cgi?4939503;506906;2;2.0;speedtest-irvnca.irvnca.sbcglobal.net
Why did you switch phone service (I assume you mean long distance)? Although SBC is running some good deals on long distance, $3 a month gets you 3 cents a minute USA anytime anywhere, no minimum calls, and your local toll calls are included for 3 cents a min (without this plan, local toll calls can be massive charges depending where you live). Or I think they have a 5 cents a min for no monhtly charge.Originally posted by: duhh
Regretting my changeover already.
Switch phone and ISP over to SBC (phone was MCI.)
Phone came over before scheduled date.
DSL is now 2 days overdue and I don't even have the self install kit sent to me yet. SBC keeps "investigating" into what happened, but never had any idea. They take my number and tell me they will call me, which obviously never happens.
I think I am going to cancel this crap and go back to MCI.
Originally posted by: Devistater
Why did you switch phone service (I assume you mean long distance)? Although SBC is running some good deals on long distance, $3 a month gets you 3 cents a minute USA anytime anywhere, no minimum calls, and your local toll calls are included for 3 cents a min (without this plan, local toll calls can be massive charges depending where you live). Or I think they have a 5 cents a min for no monhtly charge.Originally posted by: duhh
Regretting my changeover already.
Switch phone and ISP over to SBC (phone was MCI.)
Phone came over before scheduled date.
DSL is now 2 days overdue and I don't even have the self install kit sent to me yet. SBC keeps "investigating" into what happened, but never had any idea. They take my number and tell me they will call me, which obviously never happens.
I think I am going to cancel this crap and go back to MCI.
BTW, what kinda internet (price/speed type) was MCI giving you?
If you have a router and a DSL modem, you dont have to wait for the install kit if your line is active.
Last time I helped someone with it a couple months ago, there's a temporary user/pass for the router to sign on. Then there's a webpage you go to to activate your account where you get a username/password. Then after thats done, you use those newly assigned user/pass in the router and you are set. I would avoid the yahoo software crap like the plague if you can, or at least uninstall it if you think you have to install it initially.
Finally, if SBC is giving you the runaround on the phone, msg one of the official SBC techs on dslreports. They are DANG fast (when my upgrade was overdue I msged one and got a response AND The upgrade within like 10 mins), and very helpful.
The guy came and went who removed the "bridge tap" which they thought would/might improve my connection. I have the same speed now:Originally posted by: Muse
After complaining yesterday evening that my speed had decreased 20-30% since the morning the put in a trouble ticket and I got a call a couple hours later from a guy (left a voice mail message) saying that my line wouldn't support more than 3.2. Today, my phone goes dead - voice and DSL and I'm on my cell phone trying to find out what's up and I see a guy outside my house with a screwdriver at my phone box. He says they are trying to improve my line and they expect to remove a "bridge tap", some kind of "loop" that may be degrading my line. That's to happen within a day, maybe this afternoon. They said I can expect a call telling me they've done this.
If you're not getting the response from SBC one way you try another, is my experience. The extent and complexity of their organization rivals Dell, maybe surpassing it. Call again, call a different number - they seem to have infinite toll free numbers. In my experience, they have a lot of very helpful people, smart people, cool people, but there are duds and they have some off-shore support too I think. Keep trying - the squeaky wheel gets the grease.Phone service was through MCI for local service as well. This has been back to SBC for like 3 weeks already. I only changed because SBC wont give you DSL unless you use them for phone service as well. I've got a crapload of DSL equipment, but I guess the issue is that I dont know a username or password.
If they don't respond today, I'll try the DSLreports thing.
You dont need user and pass, except a temp one that everyone gets. Then you log onto a special website where you register and get a perm user/pass that you pick. If you can get the temp user/pass name and the website location from a tech (either call or one of the ones on dslreports) you will be all set (I outlined the procedure in a post above).Originally posted by: duhh I've got a crapload of DSL equipment, but I guess the issue is that I dont know a username or password.
If they don't respond today, I'll try the DSLreports thing.