StaplesChatRep
Member
- Jan 31, 2002
- 46
- 0
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Hey, what's up? This is a CSR from Staples... I do real-time chat and phone support. A company named Paragon does our rebates... on Saturday they contacted corporate Staples and said they are going to reject any Visioneer 8100 rebates if coupons were used on the order. I am not sure how much weight this statement carries... I know for a fact we have sold at least 10,000 scanners since Feb. 1st. ($70 rebate and then this $80 rebate) and I fear the day our call center has to deal with 10k angry customer who get rejected rebates. But personally I think your rebates will be fine. Matter of fact, I ordered one for myself (against company policy) back on Feb. 2.
As far as we are concerned... the CSRs... as I mentioned above, we have been informed by corporate Staples, who was informed by Paragon, the rebate people, to inform customers that their rebates WILL be rejected if a coupon was used on the order. We are informed to place any 8100 orders on hold that we receive through e-mail and inform the customers of the situation. It's quite a pain in the ass to put all these orders on hold. But, ah well, I do not work for Paragon, just Staples. I don't know if your rebates will go through but all the CSRs have been informed to stop these orders with coupons. If you get me, I'll do it for my fellow Anandtecher's though
As far as we are concerned... the CSRs... as I mentioned above, we have been informed by corporate Staples, who was informed by Paragon, the rebate people, to inform customers that their rebates WILL be rejected if a coupon was used on the order. We are informed to place any 8100 orders on hold that we receive through e-mail and inform the customers of the situation. It's quite a pain in the ass to put all these orders on hold. But, ah well, I do not work for Paragon, just Staples. I don't know if your rebates will go through but all the CSRs have been informed to stop these orders with coupons. If you get me, I'll do it for my fellow Anandtecher's though