*DEAD* Western Digital 120GB SE 8MB Cache $58 - Being Honored!

[Xponential]

Even though they only have a rebate for the non-Special Edition model (WD1200BBRTL) right now, they have to come up with something. They clearly were advertising the Special Edition model (WD1200JBRTL) as having a $100-manufacturer's rebate, and numerous ppl. on this thread have stated they saved the page showing this, so we have proof of the screw-up.

They'll either have to come up with something equivalent or have thousands of canceled orders to deal with.

I already emailed a reply to the rebate they sent me and explained of the screw-up. I'm still waiting for a response.

 

[thawolfman]

Originally posted by: kermalou
guys i just went through my emails and found that the description for the WD1200BBRTL is:

WESTERN DIGITAL
120GB Caviar Special Edition Internal EIDE Ultra ATA/100 7200RPM Hard Drive w/8MB Cache.

so, the rebate is not wrong. you people should be worrying about other things, like peace in the middle east.

There's no mention of WD1200BBRTL or WD1200JBRTL in my Order Acknowledgement/Confirmation emails. This is the drive that I ordered and it clearly says JBRTL on there

 

[kermalou]

Originally posted by: Wei2Cool
JUst got off phone call to Dell SB sales and the CSR says the OEM will be qualified for the rebate too and the coupon will be ready as soon as today, send UPC on OEM package(Anyone can confirm this?)

i highly doubt that a oem drive would be eligible for a rebate, never heard of it. the rep that i talked to said that it was not valif and i cancelled my order.

 

[NFS4]

OMG, this is straight up bullcrap!!! :| I called up to cancel the order and they said it's already shipped. Then I tried to explain to this ditz on the other end that it's THEIR fault b/c they posted the wrong rebate on the site meaning that I wouldn't be able to get the $100. Then she tries to make it out like it's MY fault that I ordered the wrong drive!!!:| Then she said that they wouldn't do a $100 credit either. I have to accept the package, then call back to get an RMA for it, THEN they would credit me back.

This is one big mess. Never will I deal with Dell again.

 

[thawolfman]

Originally posted by: NFS4
OMG, this is straight up bullcrap!!! :| I called up to cancel the order and they said it's already shipped. Then I tried to explain to this ditz on the other end that it's THEIR fault b/c they posted the wrong rebate on the site meaning that I wouldn't be able to get the $100. Then she tries to make it out like it's MY fault that I ordered the wrong drive!!!:| Then she said that they wouldn't do a $100 credit either. I have to accept the package, then call back to get an RMA for it, THEN they would credit me back.

This is one big mess. Never will I deal with Dell again.

Fvck that.

That's def. bullsh!t. Forget waiting it out, I'm calling to cancel NOW.

 

[rocadelpunk]

wow that is weird...Dell must have just taken off the 120 gig special edition from their site...Guess they ran out of everything : P


Order Detail
120GB SE ATA/100 IDE 7200RPM RETAIL

est ship date still on or before 10/16.

 

[John P]

wd1200bbrtl is the 2MB drive, not the 8MB. See here:

Link for WD1200BBRTL on the Western Digital web site

Now I see a fracus coming on since we all ordered the wd1200jbrtl (those that ordered the retail drive). Should be interesting to see how this plays out.

 

[thawolfman]

WTF? I called to cancel and she forwarded me an UPDATED rebate and it's the same thing.....

 

[ImmortalBlade]

Originally posted by: kermalou
i just got off the phone with the csr, i ordered both hard drives and he said that the jb one was the wrong one. the correct one is the other one. and he emailed me the rebate form and it mentions the other one, not the jb one.

if anyone wants the rebate or wants to host it, pm me.

This is the least coherant post here, So which rebate do you have? The JB one or the BB one? So WD wont honor the JB drive huh....

 

[Doraemon]

I can't find the 120GB/8MB buffer HDD page on Dell anymore

 

[theho1]

does anyoen think it matters if the picture on the rebate shows a JBRTL box (look closely at the front near the bottom right corner of the box) it says 3 year warranty, meaning its a JBRTL =)
hehehe hmmm what to do what to do

 

[mralex]

Originally posted by: kvizbar
Heres the one I got emailed to me

Here

Hold on guys, the rebate form says WD1200BBRTL, but the one we got is the 8MB Cache one, whose number should be JBRTL NOT BBRTL.
So, is the rebate form valid for us?

 

[batter]

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

You need to mail in the original capacity label that as far as I can see has no partnumber on it.

 

[NFS4]

Originally posted by: thawolfman
WTF? I called to cancel and she forwarded me an UPDATED rebate and it's the same thing.....

I couldn't even cancel b/c my Retail drive has already been shipped out via UPS and I already have a tracking #

I kept on asking her to let me speak to someone "higher up" but she kept being a PITA:disgust:

 

[thawolfman]

Originally posted by: batter

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

You need to mail in the original capacity label that as far as I can see has no partnumber on it.

Ripped from FW:

Curious, how do you figure that? Besides the fact that "Special Edition 8Mb Version" is printed on the capacity label, the 8MB special edition version has a silver capacity label with yellow lettering and the standard 2MB edition is black with yellow lettering.

 

[NFS4]

Originally posted by: batter

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

You need to mail in the original capacity label that as far as I can see has no partnumber on it.

The WD capacity label (which contains the UPC) has the model number on it. I know, b/c I'm looking at a capacity label right now that I scanned to keep records for another rebate I sent off.

 

[ImmortalBlade]

Originally posted by: batter

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

You need to mail in the original capacity label that as far as I can see has no partnumber on it.

Regardless, the reciept will.

 

[hunter1]

Houston we have a problem!!!!

 

[Doraemon]

What is the number to call to cancel??? they keep transferring me.

 

[dethman]

this is all too funny. i wonder how this will resolve. retail jbrtl still on order.

 

[mma3d]

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

thawolfman,

There are some things that still supersede terms of service notices, despite online companies' apparent indifference to consumer rights--they're called laws.

If you don't receive exactly what you ordered (including the rebate), your contract with them is void. In that case call them and tell them to come pick it up--make sure that you let them know you will be in Sunday between 2:00 and 3:00 for them to do so. If they balk, tell them you will contest it with your CC company--if they still balk, contest it, it's easy--I've done it many times.

Incidentally, I believe the industry term for "picking it up" is a "call-take." They arrange this with the shipper who will pick up the package and reverse the charges.

--mma3d

 

[ImmortalBlade]

Originally posted by: Doraemon
What is the number to call to cancel??? they keep transferring me.

ditto, i just hit 9 when i didnt have to... i gues the Computer didnt like it and transferd me to a actual person.... STpuid Switch board.

 

[thawolfman]

1-800-456-3355 Ext.61843

 

[GetReal]

Originally posted by: mma3d

Originally posted by: thawolfman

Originally posted by: nikko
Why is everyone freaking out? Can't you just return the drive if there is no rebate? The rebate for the retail drive is still good, isn't it? I bought one OEM at first and then one retail to make sure I was covered.

Returns are too much of a hassle.

Also, the rebate states that it is for WD1200BBRTL, not the JBRTL most of us ordered, and will most likely not be honored by WD. I'm gonna wait it out for a little while longer before I cancel. :confused

thawolfman,

There are some things that still supersede terms of service notices, despite online companies' apparent indifference to consumer rights--they're called laws.

If you don't receive exactly what you ordered (including the rebate), your contract with them is void. In that case call them and tell them to come pick it up--make sure that you let them know you will be in Sunday between 2:00 and 3:00 for them to do so. If they balk, tell them you will contest it with your CC company--if they still balk, contest it, it's easy--I've done it many times.

Incidentally, I believe the industry term for "picking it up" is a "call-take." They arrange this with the shipper who will pick up the package and reverse the charges.

--mma3d

LOL!

While it is true there are laws against deceptive advetising, you show me a CC company that will accept a CC dispute on the basis of a rebate advertised with a product was not paid.

 

[Sanjoelo]

Originally posted by: mma3d<br

Incidentally, I believe the industry term for "picking it up" is a "call-take." They arrange this with the shipper who will pick up the package and reverse the charges.

--mma3d

That's a call tag.