*DEAD* Western Digital 120GB SE 8MB Cache $58 - Being Honored!

[Oxonium]

I just got off the phone with Dell after being on hold 20 minutes (you guys must all be calling in ). The CSR said it was Western Digital that screwed up (provided a broken link to Dell) and assured me that they told Dell that this WD1200BBRTL rebate would be honored for the WD1200JBRTL drive. I asked if I could get a confirmation on this by email but he said all they could do is send me another rebate and if anything changes from WD, I would be notified by email. I'm going to take my chances and try the rebate. The CSR said they've already received 1000+ calls on this and that they've been talking with WD all day about this. It sounds like WD is going to eat the $100 for their screw up.

 

[Xponential]

Just got off the phone again with Dell. The rep told me that after talking with WD, they would accept the WD1200BBRTL rebate for the WD1200JBRTL model. Whether or not he's lying or doesn't know what he's talking about, I don't know.

Like the above posts, I'll wait and see what happens

 

[dethman]

Originally posted by: spinn
yes...why worry? How is the common person (not familiar with Anandtech) supposed to discern which is retail and which is not? Do they look at the model # with a magnifying glass to see if it has RTL in it? This is clearly Dell's mistake and being the good company that they are, they will fix it. Here's an option for them...ship everyone the RETAIL version instead of eating the $100 mistake. $15 loss vs $100 loss...hmmmmm.

as of right now, there are no rebates for either the retail or oem version they sold.

the retail rebate is for the 2mb version, not the 8mb version. THAT is the problem.

 

[Xponential]

I just got off the phone with Dell after being on hold 20 minutes (you guys must all be calling in ). The CSR said it was Western Digital that screwed up (provided a broken link to Dell) and assured me that they told Dell that this WD1200BBRTL rebate would be honored for the WD1200JBRTL drive. I asked if I could get a confirmation on this by email but he said all they could do is send me another rebate and if anything changes from WD, I would be notified by email. I'm going to take my chances and try the rebate. The CSR said they've already received 1000+ calls on this and that they've been talking with WD all day about this. It sounds like WD is going to eat the $100 for their screw up.

YES!! We're finally starting to get the same response, which is always a good sign

 

[PMoore]

Woot!
Don't give up hope people!! I just contacted dell and talked to a CSR who stated the following will occur:
1. Once the drive arrives to you give them a call a 1/800/www/dell!
2. They will give you a $100 credit!

I would call right now and talk to a CSR. I clearly explained the situation to her. I emphasized that the drive model on the rebate is NOT the one that I purchased. I explained the difference between a BB and JB model. She next told me that she will document this problem. Next, she said that once I receive the drive to give them a call and they will credit me the funds!! Oh yeah baby!
Here is the number I called: 1-800-999-3355. The lady who I spoke to is Peggy and here extension is: 68938. Very nice and helpful.

Just remember kids, be nice! Don?t threaten. Explain the facts and hope for a nice person. I would suggest calling back until you achieve the 100 credit.

 

[dkcs]

Here's a few numbers of Dell support people that are higher up on the customer support team that you may want to check with on this rebate situation. So far all the low level CS people don't seem to have a clue as to what they are doing...



Jason Duty
Manager
e-Services
SMB Customer Care
877-671-3355
Ext. 44166

Shelley Amidon
Dell Senior Resolution Specialist
1-800-624-9897 x62297

Sharon Brantley
Assistant to:
Bert Quintana
Vice President
Customer Solutions Center
Sales, Customer Care,
Outsourcing, Tech Support
and Operations
Nashville -
1-800-624-9897 Ext. 57309

or this email may also work

Michael@dell.com

 

[Quixotic]

I don't know if this is just me but I called an hour ago and I told the CSR guy about the $100 credit that you all are talking about just to confirm. Surprisingly he said if there are CSRs saying that, they aren't supposed to say that or give the $100 credit. Then he told me that the only solution was to talk to Western Digital. I really hope you guys are right

 

[PMoore]

Thats what the lady told me. I took her name and extension number just in case. They told me to call in when the drive arrives.

 

[spanky]

Originally posted by: thawolfman

Ben,

The rebate form should be fine. If western digital does not honor the
rebate we will credit your account for the $100.00

Thanks!

Mary

maybe my cancellation won't go through

hmm... i wonder how many ppl who get the rebate will also call dell and tell them that the rebate was denied? hmm.....

 

[aperry]

Of course, collecting on the rebate and getting $100 from Dell would be fraud, the practice of which is highly frowned upon here. Rightfully so, IMHO.

 

[Xsorovan]

hmm... i wonder how many ppl who get the rebate will also call dell and tell them that the rebate was denied? hmm.....

That's why they have things like credit cards. They can track those numbers.

 

[NFS4]

I just got off the phone with another CSR. They say that they are going to honor the rebate. They said that they needed final confirmation which would be handed down in about 50 minutes.

 

[Oxonium]

Originally posted by: Xponential


YES!! We're finally starting to get the same response, which is always a good sign

What are the chances that we spoke to the same CSR? Mine was named Corey. If it wasn't the same CSR, then we might be on to something. If they are starting to give all the CSRs a standard mesage like this, then Dell and WD might be standing behind their statement on accepting the rebate.

Also what phone number are people calling? Dell has so many different customer service numbers and if some of us are calling different numbers, it might explain the conflicting statements we have been seeing. I called 1-877-483-3355 option 1 ext: 61843.

 

[Xponential]

What are the chances that we spoke to the same CSR? Mine was named Corey. If it wasn't the same CSR, then we might be on to something. If they are starting to give all the CSRs a standard mesage like this, then Dell and WD might be standing behind their statement on accepting the rebate.

The person I talked to was a female, don't know what her name was.

 

[ylim11]

Originally posted by: PMoore
Thats what the lady told me. I took her name and extension number just in case. They told me to call in when the drive arrives.

I call the CSR just 5 minutes ago. He told me that dell is dealing with WD about the rebate. He told me WD pulled out the rebate form. He said I can check back in a few hours later or tomorrow morning.... Are we going to get the rebate?

 

[aperry]

Amazing the amount of "he said" "she said" going on in here.

Kind of makes you wonder if anyone at Dell knows the truth...

 

[NFS4]

OK, HERE IT IS!! THE JB REBATE LINK!!!!!!

http://support.wdc.com/_DW100802_120GB$100_rev5.pdf

 

[PMoore]

Is that the real rebate?

 

[rocadelpunk]

thanks friend! : )

Funny though how the thing must be turned within 14 days of the purchase date...

how did you find that?

...um yah is this real?

 

[Kirsten]

Thanks NFS4,

I guess that should do it then!

whewww

 

[LoverBoyJ]

promtional period of 10/8/02 to 9/13/02

It seems like theyr posting it in a hurry!

 

[NFS4]

Originally posted by: LoverBoyJ

promtional period of 10/8/02 to 9/13/02

It seems like theyr posting it in a hurry!

It says 10/8/02 to 10/13/02 for me

 

[rocadelpunk]

look at the actual rebate, the part you send in...it says september...

 

[dethman]

Originally posted by: NFS4

Originally posted by: LoverBoyJ

promtional period of 10/8/02 to 9/13/02

It seems like theyr posting it in a hurry!

It says 10/8/02 to 10/13/02 for me

it says october in two places, but 9/13/02 at the top of the second page.

 

[Walliser]

LMAO!

that typo is hilarious! either someone made up a fake rebate form or someone at WD is scrambling to find a solution to this mess. as pathetic as this whole mess is, it is at the same time hilariously funny.