Originally posted by: cesto
Originally posted by: TheMouse
Originally posted by: cesto
Originally posted by: nikko Ok, so I ordered 3 of these babies under 2 different profiles. At first I ordered an OEM drive (before anyone knew it was OEM) early Friday morning. Then on the same profile I ordered a retail drive. I called to cancel the retail drive but it looks like they either cancelled the OEM or didn't cancel either, because it says my retail drive shipped. The other retail drive I ordered with my other profile is still "in production".
3 drives? boy talk about greed.
I'm sorry.. but I dont see that as being greedy. If he needed 3 drives, thats cool. It's not going to keep you and me from getting ours.
you're telling me it has nothing to do with the reason that the shipping dates are post poned as much as they are? i guess you're right, if he needed 3 so be it. i just don't like it when people miss out on deals because others buy a bunch just to ebay it or sell eslewhere.
FWIW, I have no intention of selling these on eBay and I only
want 2 drives. I ordered an OEM one before I realized that the rebate wasn't going to apply (this was back on 10/11). I asked the CSR to cancel it but I can't tell from the Order Status page if that actually happened or not. Kinda looks like it didn't. If it actually ships, I'm just gonna refuse delivery.
BTW, this is my first order through Dell. I am not one of these people who feel like a business has to honor every price mistake or typo on their web site. I don't feel entitled to anything other than common courtesy and common sense. I certainly have no interest in contacting the BBB just because my drive is going to ship late or any of that crap. Usually I'm of the mind that if you don't want to wait, just cancel your order. But I'm finding out that's not so easy to do with Dell. I called to cancel one of my orders a week ago and like I said above, according to the order status page, it's still "in production". I called this morning to make sure it was going to cancel. I called the number and extension that was included in the "your order is being delayed" e-mail (the one it specifically states is to be called if you want to cancel). I was on hold for 25 minutes. After getting a real person, I was told I needed to talk to someone else, so I got transferred. Fine. The hold time for the new person didn't turn out to be too long. I gave the CSR my order number and was told that she couldn't cancel my order. "Um...why not?"...I wondered aloud? Well, because the only person who can cancel my order is the person who I placed the order for me (in this case, that's someone named Jolene). Not only have I never encountered this policy with any other company, I have never even talked to anyone named Jolene in the first place. I placed my order online. So after being on the phone for half an hour, I still can't cancel the order I placed. Combined with the two month delay, I think
that's something to complain about. Maybe not to the BBB, but I don't mind sharing my experiences with people here. And I'll certainly be wary of ever using Dell again.