*DEAD* Western Digital 120GB SE 8MB Cache $58 - Being Honored!

[mralex]

Originally posted by: Xponential
Even though they only have a rebate for the non-Special Edition model (WD1200BBRTL) right now, they have to come up with something. They clearly were advertising the Special Edition model (WD1200JBRTL) as having a $100-manufacturer's rebate, and numerous ppl. on this thread have stated they saved the page showing this, so we have proof of the screw-up.

They'll either have to come up with something equivalent or have thousands of canceled orders to deal with.

I already emailed a reply to the rebate they sent me and explained of the screw-up. I'm still waiting for a response.

Thanks for your info, Xpoential.
I think there is a 50% chance that we will need to cancel our order.
Hope they will response you before 10/16, when they ship the drive.

 

[ImmortalBlade]

Just got off the phone with DELL CSR, they said that if i call in AFTER my drive arrives, they will credit my credit card for 100 bucks....??? can anybody confirm if any other CSR says the same thing. Im on a cell phone so this cost me money regardless of its 1800 status..:Q
-
-
oh, and they said three things
1)The rebate works no matter the drive modle because they offered it for ALL wd 120 drives. (Doh shoulda gotten OEM :frown
2)call in for 100 dollar credit AFTER reciept of drive
3)There SHOULD be no problem when you call in for 100 dollar credit(eh... yea right)

I dunno im stickin with it. Will call again later today.

 

[thawolfman]

Originally posted by: ImmortalBlade
Just got off the phone with DELL CSR, they said that if i call in AFTER my drive arrives, they will credit my credit card for 100 bucks....??? can anybody confirm if any other CSR says the same thing. Im on a cell phone so this cost me money regardless of its 1800 status..:Q

My CSR mentioned nothing about that, just said that the request to cancel the order has been sent....Now watch this work out for everyone

 

[mma3d]

Originally posted by: GetReal

LOL!

While it is true there are laws against deceptive advetising, you show me a CC company that will accept a CC dispute on the basis of a rebate advertised with a product was not paid.

I agree, that it would be a stretch to dispute it after using it for 8-12 weeks, but if you know that the company does not intend to honor the rebate at the outset, I believe the would be receptive.

I contested a charge for a DOA DVD-ROM drive a couple years ago (the seller would not respond to my 12+ RMA requests), and the CC company just ate the charge. They said that it is not worth it to fight it out unless the amount is large--in fact, according to the CC rep I spoke with at the time, if it is under fifty dollars, they automatically eat it.

--mma3d

 

[Xsorovan]

I think what needs to happens is that someone needs to call dell, saying that they respresent a big group of independant buyers and that the person calling needs to speak to someone in charge. AT that point talk to a manager or something and get it nailed down 100%, get it emailed to you, record the phone conversation, WHATEVER. Just try to get someone higher up to get something in stone for us. And I don't think having 400+ people give dell a call is really going to do much more than tick off the same CSR's. (as much fun as that might be)

Also, if we do get the mail in rebate nailed down (as opposed to having to call Dell and get it) we'll need to know if WD is going to honor the rebate or if we have to mail them into Dell instead.

I however will not jump ship until I know for certain that after I have the HD in my hands that I will not be getting my $100 back. It's really too good to pass up, even if it is a bit of a hassle.

 

[PortAh]

here is my story,
just call Dell @ ext 61843, CSR named Aaron admits some problems with the rebate,
his mgr is working to put out a new rebate for the JB.

Should I eat that?

 

[ImmortalBlade]

Originally posted by: PortAh
here is my story,
just call Dell @ ext 61843, CSR named Aaron admits some problems with the rebate,
his mgr is working to put out a new rebate for the JB.

Should I eat that?

Just got the same thing... My drive isnt SUPPOSED to ship till 16.. bu tyou never know.. ill wait it out.. tey said new rebate is gonna come out tommrow... Also read my post about 3-4 posts up.

 

[linster]

Rebate

link from Techb@rgains

 

[dethman]

Originally posted by: PortAh
here is my story,
just call Dell @ ext 61843, CSR named Aaron admits some problems with the rebate,
his mgr is working to put out a new rebate for the JB.

Should I eat that?

thats what i would imagine is happening.

someone definitely screwed up on the rebate placement (shouldn't have been on the OEM, or the JBRTL) but since there are literally thousands of orders now and phone calls flooding in left and right, they're probably working with WD to get a compromise on a rebate.

if a rebate happens dell will likely eat most of it since they made the mistake but could convince WD to pay some of it too by sheer volume of WD drives sold. who knows what the outcome will be?

let's just all be patient why don't we. just make sure noone opens their drives until this rebate thing is finalized. i dont think we should worry too much, worst thing that happens is a $170-180 charge is stuck on your card for a few weeks.

 

[GetReal]

Originally posted by: mma3d

Originally posted by: GetReal

LOL!

While it is true there are laws against deceptive advetising, you show me a CC company that will accept a CC dispute on the basis of a rebate advertised with a product was not paid.

I agree, that it would be a stretch to dispute it after using it for 8-12 weeks, but if you know that the company does not intend to honor the rebate at the outset, I believe the would be receptive.

I contested a charge for a DOA DVD-ROM drive a couple years ago (the seller would not respond to my 12+ RMA requests), and the CC company just ate the charge. They said that it is not worth it to fight it out unless the amount is large--in fact, according to the CC rep I spoke with at the time, if it is under fifty dollars, they automatically eat it.

--mma3d

FYI - Your reasoning does not support your position. If you knew prior to taking delivery of the drive the rebate was not going to be available, your CC company is going to deny your dispute on the basis you could have returned the drive to the merchant. When CC companies hear the word rebate in a dispute they automatically go deaf and play dumb. If your plan is to dispute with your CC company you are going to be disappointed. As I mentioned earlier I don't know of any CC that will accept a dispute based on a rebate. I would also disagree with the CC csr that told you CC companies "eat" disputes under $50 when according to industry standard most CC diputes are under $50 anyways. Ifn fact under the FCB Act, CC companies don't even have to accept a dispute under $50 unless they are also the merchant bank for the retailer as it is not covered under FCB.

 

[dethman]

Originally posted by: linster
Rebate

link from Techb@rgains

that's still the old, wrong rebate for the BBRTL.

 

[linster]

Originally posted by: dethman

Originally posted by: linster
Rebate

link from Techb@rgains

that's still the old, wrong rebate for the BBRTL.

Okay, my bad!

 

[Xponential]

Don't cancel your orders yet. I have a feeling Dell will resolve this issue A.S.A.P. They have WAY too many unhappy customers right now and they aren't exactly a company to just ignore something like that.

Worst case scenario, they don't honor the rebate and ship you the drive. DON'T OPEN IT, SHIP IT RIGHT BACK, GET A REFUND, AND SAY FVCK TELL IN THE FUTURE.

 

[Xponential]

Edit: Tell = Dell

 

[exisle]

this one has my vote for the most hectic hot deal ever

 

[SupermanCK]

Originally posted by: hunter1
Houston we have a problem!!!!

hahahahaha...:Q

NSF4: You can always refuse the package. Since you didn't accept the package...they can't charge you jack sh!t for it...
and if they do, call your cc company and refuse the charges...

 

[dethman]

Originally posted by: Xponential
Don't cancel your orders yet. I have a feeling Dell will resolve this issue A.S.A.P. They have WAY too many unhappy customers right now and they aren't exactly a company to just ignore something like that.

Worst case scenario, they don't honor the rebate and ship you the drive. DON'T OPEN IT, SHIP IT RIGHT BACK, GET A REFUND, AND SAY FVCK TELL IN THE FUTURE.

haha fvck tell...

 

[laier22usa]

This is an email I just sent to the rep I talked to at 1-877-483-3355 option 1 ext: 61843.


Date: Mon, 14 Oct 2002 12:59:57 -0700 (PDT)
Subject: Re: Link
To: Robert_J_Powell@Dell.com
CC: mary_mays@dell.com

Bob,

The rebate form you sent me is for the WD1200BBRTL model which is the 2MB cache version. The one that was advertised with the rebate on your website was the WD1200JBRTL, which is the 8MB cache version. If the link to the rebate was not broken, I would have realized your mistake and would not have ordered.

I just spoke to Mary Mays at 1-877-483-3355 x61843 and she told me that if Western Digital does not honor the rebate, Dell will credit me back the $100. Can you confirm this and if not, I would like to cancel my order.

 

[NFS4]

I called again and got a MUCH nicer CSR She set up a return tag for me for free shipping back to Dell and transferred me over to Online sales. They said that they would have a solution to the rebate problem within the next 15 mins. So everyone try back

 

[mma3d]

Originally posted by: GetReal[/i
FYI - Your reasoning does not support your position. If you knew prior to taking delivery of the drive the rebate was not going to be available, your CC company is going to deny your dispute on the basis you could have returned the drive to the merchant. When CC companies hear the word rebate in a dispute they automatically go deaf and play dumb. If your plan is to dispute with your CC company you are going to be disappointed. As I mentioned earlier I don't know of any CC that will accept a dispute based on a rebate. I would also disagree with the CC csr that told you CC companies "eat" disputes under $50 when according to industry standard most CC diputes are under $50 anyways. Ifn fact under the FCB Act, CC companies don't even have to accept a dispute under $50 unless they are also the merchant bank for the retailer as it is not covered under FCB.

Get Real, uh, GetReal...(Sorry, I just had to say that)

Serisously though, if you re-read my original post, I was responding to thawolfman's comment that returns are a pain--and they are--unless the return is due to the seller's screw-up--then it's _their_ pain. At this point, we don't know that the seller is not going to honor the rebate--if that becomes clear, refusing the delivery is also painless. My point was simply don't cancel the order yet, it still may come through. Regarding the "you knew it was a mistake" argument, I don't think that holds water--WD just announced several new drives including 160 & 200GB, it's quite common to offer rebates on older drives to help the channel move their inventory at a time like that.

--mma3d

 

[DUKAT1]

I'm not even concerned. If the rebate is not honored, Dell will end up eating the $100.

'Nuff said.

 

[Sundog]

Originally posted by: DUKAT1
I'm not even concerned. If the rebate is not honored, Dell will end up eating the $100.

'Nuff said.

100 x 4

 

[FlasHBurN]

Originally posted by: DUKAT1
I'm not even concerned. If the rebate is not honored, Dell will end up eating the $100.

'Nuff said.

^^^ my thoughts exactly.

 

[spinn]

yes...why worry? How is the common person (not familiar with Anandtech) supposed to discern which is retail and which is not? Do they look at the model # with a magnifying glass to see if it has RTL in it? This is clearly Dell's mistake and being the good company that they are, they will fix it. Here's an option for them...ship everyone the RETAIL version instead of eating the $100 mistake. $15 loss vs $100 loss...hmmmmm.

 

[thawolfman]

Ben,

The rebate form should be fine. If western digital does not honor the
rebate we will credit your account for the $100.00

Thanks!

Mary

maybe my cancellation won't go through