Deal not dead - I just sent the following to all of the news / hardware sites :
Hey Guys, Some of you have heard about or reported about the recent GateWay Accessory Store cancellations on all Geforce 4 cards. I received the cancellation email last night around 8PM CST and immediately emailed my contact at VisionTek regarding Gateway's claims that product was no longer available. First thing this morning, my contact at VisionTek emailed me back telling me that there had to be a misunderstanding in regards to the situation and that it would be looked into / taken care of immediately.
This morning, I spoke with Pete from the Massachusetts Gateway Accessory Store call center and here's what he had to say. He initially told me again that VisionTek cancelled the orders and that the product was no longer available. After prying a bit more and telling him that I knew for a fact that the product was not "unavailable", he said that Gateway was not receiving reliable information from VisionTek and that the product ship dates kept getting pushed back. Then he said that Gateway just got sick of it and decided to cancel all orders. He did not have any information on why VisionTek was blamed though. He did confirm that the email was sent to all customers that pre-ordered and the numbers were in the thousands because of sites like ***CAN'T POST*** which advertised the amazing price of $234 after a $50 coupon and free shipping.
Well, I just spoke with a supervisor named Karen at the Gateway Accessory store and she told me that because of the backlash from online media sites and users who pre-ordered, backorders will be reinstated if the customer calls and makes that request. In other words, for customers to get their orders reinstated they MUST contact Gateway via the telephone and request it themselves. Karen verified that over verified 1,400 orders were processed for the Geforce 4 line of cards and that each and every person must call, this is not a automated process. She did state that despite the reinstatement of past orders on the Geforce 4 lineup, no further VisionTek Geforce 4 cards will be allowed to be ordered until Gateway feels confident that they can fulfill VisionTek Geforce 4 orders in the future by set dates instead of projected dates. Anyways, just thought I'd fill you guys in.
This is definitely good news for people like myself that actually ordered a VisionTek Geforce 4 card through Gateway. If you could credit us as your source, we'd appreciate it. Thanks!
Ryan 'TheMystic' Lord
Invisible Dream - President / CEO, Programmer, Editor in Chief
http://www.invisibledream.com/
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Give them a call ASAP.