Well, I received a call from Dell and was informed that my order was cancelled. She said that our credit cards were not actually charged, just authorized. Meaning, your balance remained the same, but your authorization limit was reduced by the amount of the sale. I checked my card and everything is back to the correct balance. At any rate, I was disconnected from the rep and tried calling back. After pushing many buttons, I received a message saying that Dell was closed for a "Departmental Meeting" and to try back in an hour. I wonder if the "Departmental Meeting" could have anything to do with this deal??? Probably not!
This is the 4th time Dell has cancelled one of my orders, well actually 3rd. The Radeon 8500 deal, I cancelled after the 5th time they changed my estimated shipping date. I got the impression that they weren't planning on shipping my card until the card was obsolete and worth the price they quoted. At any rate, this is ridiculously bad customer service. Based on my track record with them, not to mention their
recent run in w/ the NRA, I will no longer buy anything from these guys after I see this one through. Oh well, I really want that system, so will now mossy on over to Gateway and see what they are offering that is comparable.
I will probably hold off and see if they do the right thing and at least split the difference or make an offer for their screw up. I am extremely doubtful that they will, but I do want this system and plan to see what they are willing to do, if anything.
It?s also funny to me how much BAD press Best Buy received for their GF4 4600 fiasco and I haven?t read a thing about Dell. Good luck to all, please post your results!
OK, so who told Dell I have firearms in my house?