delete

[KevinCU]

Can you spot the anomaly?

 

[Scarpozzi]

Originally posted by: OpenThirdEye
I'll add to the HP tech support rant:

Our company had a business-critical server go down last week (Thursday). We pay for the 4-hour turnaround time on our servers because...well...if it goes down, we'd like to have it back up ASAP. HP has the balls to tell us that "Due to the economic downturn, we can't fly your part out to you. You should have it by Monday sometime."

What...the...FUCK!??!?!

Fuck HP...

Also: we still don't have our new part yet.

Wow....I've not had that happen, but I have had Dell send me the wrong part 3 times. It went from 4 hours to 12 hours because the 4 hours starts over every time...The first two times, I didn't ask for a tech to install the part (server motherboard)...

The third, I said, have him come out too. The part got here at 4:30am on a Tuesday morning...I basically stayed at work all night watching movies waiting on the part and tech to arrive. It sucked...the system went down at 5:14pm right when I was supposed to go home.

As for HP, I would escalate the hell out of it until you reach a manager, then threaten to never do business with them again. If you have any number of systems, they should listen. I would give them multiple earfuls and make sure you get as high up the chain of command as possible. Never let bad support like that go when it's Enterprise-level stuff. I know HP has GOOD support...because our HP mainframe here is well supported.

OP: Sorry to hear about your laptop. Home support for Dell/HP/Gateway-MPC is all really lacking. Always buy from Small Business when possible...at least most of their support is in the US, Canada, etc.....not India. Having someone you can culturally relate to makes a huge difference when trying to explain the problem and get proper support. It sounds to me like the screen connectors (cable or where it terminates on the video card) is the culprit. I look at laptops as disposable these days....if you get a year out of them, you're doing good... In future purchases, always buy cheap laptops and upgrade memory where possible... I think the most I've ever paid for one is $550. I let work pay for my $1000+ systems and make sure I get complete 3 year coverage for those.

 

[SirChadwick]

Originally posted by: KevinCU
Can you spot the anomaly?

You're an idiot. The space is deleted there b/c I delted my LAST name on the chat session. That was for each line. Way to point out the strange occurence!

 

[KevinCU]

Do you know what an anomaly is defined as?

 

[MikeyIs4Dcats]

Originally posted by: KevinCU
I wouldn't be surprised to find out that you edited the chat log.

agreed.

 

[Nocturnal]

LOL! I work for a shop and we have to send back these units several times a week. I've never had it go through once. They always do it the first time, tell me yeah yeah it's going through, then up to one week or two weeks later when I realize no box is here yet, I have to get back on the chat and talk to them again. Repeating myself. But I definitely let them know I'm angry.

The best thing you can do is go through their chat, and just be straight and say listen, I know how you guys work, you'll say it was processed but won't do it. I need it processed with some type of confirmation in my e-mail as soon as this chat ends. Ever since I started doing this they have been straightforward and I've been 2/2 so far.

 

[Steve]

Real mature, guys.