Barry : The issue at hand seems to be related to a physical hardware malfunction which would require an onsite diagnosis.
chad: this is a common problem with this model though, has hp addressed the issue?
Barry : May I have a few moments while I research the problem? This should help me serve you better.
Barry : I am glad to inform that Notebook is covered under one time service enhancement.
chad : no kidding?
chad : can you give me more info on that
Barry : HP provide FREE mail in repair.
chad : nice now that's reassuring
Barry : Once we arrange the mail-in service, A service order has been initiated to return your product to a HP repair facility where it will be repaired and returned to the address you provided.
Barry : In this process, a box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days
Barry : Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up. Your repair service has an estimated turn around time of 7 to 9 business days from when we receive your product at our repair center.