Dell 20% still valid if you CALL

[LakerGod]

This has been posted in another topic, but I thought it was important enough to get a separate topic. You can still use the 20% off if you call Dell directly and order it from them.

Here's the number: 1-800-449-3355

The only drawback is that you can't use online rebates like ebates 2% off.

I'm happy though, I just ordered a monitor that I desperately need to get. Call them!!!

 

[YisSerL]

Thanks for the heads up. So the 20% won't show up if you place an order online?

 

[RDMustang1]

No, you have to call and talk to a salesperson to get the 20% off.. Hurry, no idea how long they will allow it...

 

[Siamskunk]

Yes..."CALL" in only, should still work if you get manager to approve it.

 

[RossMAN]

This is STILL VALID I just called 1-800-449-3355 don't press any options and you will be transferred to a live Dell sales rep who confirmed you can still buy non-Dell branded accessories today until 9:00 PM CT, sorry I didn't get his name or extension but I was able to place two orders for a Samsung 900NF for $333 and a Samsung 955DF for $222, these orders are for my friends.

HURRY AND ORDER NOW he said the Samsung 900NF, Samsung 955DF, Dell P991, and Planar 17" LCD are all flying off the shelves!

 

[1179]

great!!! thanks!!!

They said the 20% off would be until 8pm tonight.

 

[milagro]

Bummers..Just called...only Dell branded items can still be obtained at 20% off...they did offer to still send a Samsung 955DF with free shipping however. He could not tell me how much longer they would be able to offer the free shipping...

 

[ShotgunSi]

<< Bummers..Just called...only Dell branded items can still be obtained at 20% off...they did offer to still send a Samsung 955DF with free shipping however. He could not tell me how much longer they would be able to offer the free shipping... >>



Ditto, he wouldn't give the 20% off to me...

 

[gdana]

I also just called and the customer service rep said he wasn't aware of any such deal to extend the promotion. He also said that there were no managers around to ask either. He took my number and said he would call back if he found out he could honor the discounted price (on the 900NF in my case). But I'm not holding my breath for him to call back .

 

[Wyck]

Keep trying. I just called and got the deal on two 955DF's.

 

[Salvador]

How about the Sony G420's?

Sal

 

[HowdyMan]

I just called and they lady salesrep I got said they took the deal off the website, but it was still available via phone. she didn't mention when the phone in deal would end...

 

[RossMAN]

I'm on hold right now, this time I'm going to talk to a manager and get their name, extension and favorite color!

 

[ViolentP0tato]

yeah, just keep trying and tell them that you tried to do it yesterday, and the website was messing up and not deducting, so that's why you are calling today. w00t w00t! just got the gf3 for $320!

 

[RossMAN]

GOOD NEWS! I called 1-800-449-3355 and Kim answered the phone, I asked to speak with a manager and she said what is this regarding? I explained to her that Dell originally was offering 20% off their accessories and software good through July 3, 2001 but early this morning changed that to expire today 7:00 AM Central Time which is an unfair bait and switch tactic. She put me on hold and spoke with her manager Chris who said Dell values customer service and will honor the 20% off and free shipping until Monday, July 2nd but you have to place your order over the phone with Kim. Then I told Kim that &quot;a few of my friends&quot; (61,400 ATers plus 15,000 FWers plus a few thousand DVDTalkers) said other sales reps told them this special expires tonight at 9:00 PM CT. I asked her to re-confirm with her manager, so she put me on hold again and spoke with Cliff who said they wanted to end this promotion tonight at 9:00 PM CT but that Kim could take orders up until Monday July 2nd as long as they are placed with Kim over the phone.

Contact Info:
Kim Arnold kim_arnold@dell.com phone 1-800-449-3355 x.46491 or 1-800-879-3355 x.46491
First supervisor Chris P.
Second supervisor Cliff G.
Kim, Chris and Cliff are all located at the Dell call center in Round Rock, Texas.

Please follow these exact instructions to help ensure that you get your 20% off, free shipping and minimize the impact on Kim:
1) DO NOT place your order online at Dell.com, if you placed your order online after 7:00 AM CT this morning CANCEL your order.
2) DO NOT call and talk to any other Dell sales rep except for Kim unless you want to take your chances. If you call 1-800-449-3355 and the sales rep turns you down please mention that &quot;Ross&quot; called and spoke with Kim who confirmed with two supervisors (Chris P and Cliff G) that this promo will be honored until 9:00 PM CT tonight. Make sure to write down the date, time, your sales reps first and last names, their extension and all your pertinent order information. If you are reading this after 9:00 PM CT please only call or e-mail Kim.
3) Kim Arnold will be available for another 10 minutes at 1-800-449-3355 x.46491 to take your order if she is not there just leave your name, e-mail address, phone number and best time she can return your call on Monday July 2nd -- or -- you can e-mail Kim at kim_arnold@dell.com make sure to again include your name, phone number and best time she can call you on Monday July 2nd.
4) Kim is doing this only on an exception basis as a result of my phone call so please bear this in mind and if you have any &quot;words of choice&quot; to share with Michael Dell write him a letter or e-mail but please do not vent our your frustrations on Kim, she is helping you save 20% off and get free shipping!
5) TELL KIM THAT YOU KNOW &quot;ROSS&quot; AND SHE WILL HONOR THIS SPECIAL THROUGH MONDAY JULY 2ND

If you would prefer to call Kim on Monday her hours are 9AM - 6PM CT.

 

[Joe236]

Just got my order placed and he knew that they had been having problems with the website he said. I told him I saved it to my cart last night but didn't place the order. He gave me the discount. So just keep trying people you will get it.

 

[StKnick]

That Kim is going to be busy for a while!!!!

 

[Buddhist]

Rossman, you dah man.

I got through to Kim and told her Ross was my good old buddy from back in the days. She said &quot;Oh right, he said you guys were looking for some monitors...&quot;
LOL

BTW Kim was super polite and very friendly, she offered to take my number and call me back.
That makes two girls who actually promised to call me back...but maybe only one who will?
*edit* YaY she called back. hehe She is so super friendly, polite and professional.
This deal will probably be dead by monday morning 8:30am (Kim Time) when Kim opens up outlook express, only to have her computer conesecutively crash everytime she does this.
-M.T.O

 

[Siamskunk]

Bet Kim would be real busy as h_ll on Monday, can't think about how many emails and calls she is getting :Q

BTW, anyone who ordered Sony G520 got any further info about availability? million thanks

 

[Namlemez]

Called up and said I had talked to someone but hadn't given my name and the only reason I didn't order was because the website said going until 7/3. He went and talked to the manager who said I could choose free shipping or 20% off anything but not both. I originally wanted to purchase the Samsung 900df but decided to go with the Dell P991 (G400 rebranded?) for $4 more with both free shipping and 20% off. Good warranty on it.

 

[frankroh]

WOw, good work Ross. I got in on the Netgear RP114 Cable/DSL router for $96 today. Cheapest price elsewhere was $120!

I also got a 17&quot; LCD monitor using the discount ($720 shipped) last week. But I have to say, their order tracking webpage sucks - half the time it's busy or goes AWOL on me.

 

[RossMAN]

Rossman, you dah man.

I got through to Kim and told her Ross was my good old buddy from back in the days. She said &quot;Oh right, he said you guys were looking for some monitors...&quot;
LOL

BTW Kim was super polite and very friendly, she offered to take my number and call me back.
That makes two girls who actually promised to call me back...but maybe only one who will?
-M.T.O

LMAO, that's exactly what I would have done. If you don't receive a call from Kim on Monday make sure to call her BEFORE 6:00 PM CT because that's when she gets off work and when this promo dies.

Siamskunk - Yeah I think Kim is going to be really busy on Monday since I have posted this here, FatWallet and on DVDTalk. Why not e-mail Kim and ask her about the availability on the Sony G520? Make sure to e-mail her a direct link to the product, along with the Dell part number and your name, phone number and best time to call you on Monday. Worst case scenario is you place an order now and it's on back order for a few weeks but you're still saving 20% off AND getting free shipping on a 70 pound monitor. Also remember to put Ross in the subject line so she knows you're my good buddy from Hot Deals anonymous.

Namlemez - I would definitely go with the Dell P991 (Sony G400) it's a beautiful monitor! If you haven't already placed your order or don't have success with another sales rep make sure to contact Kim via e-mail and she will call you to place the order on Monday July 2nd.

 

[Siamskunk]

Yeah that's what I thought Ross.

But I was afraid I would her busier than she is now. Alright, I'll email her and see how my order is going.

Thanks Ross

 

[Buddhist]

IF YOU ORDER THROUGH KIM, BE SURE TO BE POLITE AND THANK HER. I ALSO RECOMMEND COMMENDING HER TO HER SUPERVISOR ON JULY 5TH (THURSDAY), FOR HER FRIENDLINESS, EXPEDIENCY, POLITENESS, AND PROFESSIONALISM.
Rossman has pointed out to me that he thinks the best way to do this would be via email as she can hold onto those for future review.


Thats just my recommendation...i plan to do both call and email on thursday.
-M.T.O

 

[doodoodoo]

I was not luck to get kim. After calling two time, I placed my order.
Thanks, Lakergod