Originally posted by: Teufelhunde
Originally posted by: firerock
Well, my experience is quite simple and pleasant. I called the Dell number @ their site. Then simply go to the "other question" department. I told that Indian girl (oversea support) that my LCD has damages on them and some defect (looked like a used LCD). She simply replied that Dell will send out a replacement to me. Then we went through some info process and that's it. The whole conversation took about 15 min. Today, I got a phone call from Dell support and CS told me about my new order number and I should receive it in 3-4 business days. I specifically asked her that I will receive a new LCD, not refurb. And she said that of course I'm getting a brand new LCD. BTW, Dell is paying for both way shipping. When I receive my new LCD, it will come w/ a new return label. Simply put the old monitor in the box and drop it off at any local UPS office and that's it.
LOL! Holy crap, I sure am glad you had a short call with them... I swear I was on the phone for probably 45 minutes, and half of that or more was being on hold, transfered to at least 5 different people and the guy who finally helped me ended up being the tech support for dell dimmension desktops, and the only thing Dell that I own is this monitor now. I told every single one of them my probelm at the start and that I will need to have a replacement monitor shipped to me because the problem is with the monitor itself, nothing else. The first lady seemed to understand and said wait one second while I see about a replacement being sent to you then she comes back a couple minutes later and was like OK sir, let me transfer you to this department and before I could say anything she transfered me. Went through all that crap another 3 times and finally the fifth person got it done although he made me go through a bunch of other crap, like asking me if I had the monitor installed correctly made me reinstall the drivers for it and restart and the whole time I am thinking this is not going to make a single bit of difference. But hey, that made me get my replacement sent to me, FINALLY! Hopefully I will have no backlighting problems of stuck/dead pixels with this replacement. I hope everyone else has a better experience than I did with the customer support.
-Eric