Dell 2005FPW - Deal DEAD

[Teufelhunde]

Well, really and truely you do not need any dead pixels, there have been numerous people, including myself that have gotten or are getting replacements sent to them because of backlighting issues. All you need to be is unsatisfied, Dell has a Total Satisfaction Garuntee, just have to make sure it is within 21 days of your order date I believe it is. Hop ethat answers your question, otherwise, just go back through the posts a a couple pages and you will find what I am talking about.

-Eric

 

[thejc]

thanks for the help.

 

[Granorense]

I just called Dell today and a very nice guy (in the States and not in India) told me that having dead pixes was a good enough reason to return it, I have 4. So, he says that me new one should be here tomorrow or the day after.

 

[masamune2387]

Woohoo. Picked one up for $403 before tax.

 

[Washoe]

Deal still going? link?

 

[bie2]

Got mine yesterday. It is a A02 May 2005.
Have one dead pixel and 2 corners (top right and bottom left) have backlight bleeding issue.

Going to call tonight to have a replacement.

I have a question, if the replacement is worst thant the first one, can we keep the first one or must absolutely return the first one?

 

Originally posted by: Washoe
Deal still going? link?

You have to be kidding, right?

 

[Washoe]

why would I be kidding?

 

Originally posted by: Washoe
why would I be kidding?

Did you even look at the very first post? There is your link.

 

[Washoe]

I've noticed this particular thread before so assumed it was old, sorry. So many of them can get confusing. Obviously I didn't check the link to see first! Thanks I will do that next time.

 

Originally posted by: Washoe
I've noticed this particular thread before so assumed it was old, sorry. So many of them can get confusing. Obviously I didn't check the link to see first! Thanks I will do that next time.

 

[Fishie]

Well, I ordered my 2005FPW on May 18th. I received it 6 days later on the 24th. It's A01 manufactured in March 2005. No dead pixels but really bad backlight bleeding. On the 24th, spent about 30 min with a Dell representative and their supervisor via online chat. They stated that I must go through technical support. I called 1-800-624-9896 Extension 0066955 and waited until someone answered. I told them the problem. They gave me a return authorization number and address. The address is to Ingram Micro Logistics in Texas. I wonder why they are not telling me to send it to Dell? They also told me I have to wait 24hrs. for UPS to get the return authorization request. At which point, *I* have to call them for a pickup. The last time I sent something back to Dell, they called UPS. The phone call took about 40 min.

Here is the worst news though: I have to wait 10 days for a replacement. This is completely unsatifactory. *I* have to do footwork and call UPS, then I have to wait 10 days to get a defective product replaced. Yeah, this maybe my last deal with Dell.

 

[thejc]

It seems like a large amount of people have issues with this monitor. I tried to get Dell on the phone last night but kept getting transferred to the wrong department. I'm now trying their online chat support and I've been waiting for about 5 minutes for the guy to pull up my account information. I don't like how Dell relies so much on the Service Tag. My monitor does not have a service tag.

 

[thejc]

I really wonder what the percentage is of bad monitors. It seems to be pretty high.

 

[Fishie]

I agree, the percentage is pretty high. I think that they just keep shipping out the returned monitors to new customers. A lot of people out there won't even notice the problem or they will think that it is normal.

I was concerned about the return address, so I contacted the Order Support via the online chat service. After 30 min or so of that, they said that they are sending me a replacement. I should wait until I receive the replacement to return the defective monitor. In the replacement box, will be a shipping label for DHL Airborne Express. I should place that shipping label on the box of the defective monitor then call DHL for a pickup. I do see that another order has been generated for me. Hopefully, it will ship this week. We'll see how this all unfolds.

 

[bradolson]

The 35% coupon has been killed by Dell due to supply reasons. Deal is off for now.

 

[TaisonX]

Ordered one sunday night, got it wednesday morning. Rev A02 May 2005, ran the test with the different color screens and such, no dead pixels or backlight bleeding, looks great.

 

[NiKeFiDO]

man, $50 more than my 710T was...wow....damn...

 

[Special K]

Originally posted by: TaisonX
Ordered one sunday night, got it wednesday morning. Rev A02 May 2005, ran the test with the different color screens and such, no dead pixels or backlight bleeding, looks great.

Just out of curiosity, where are you located and where did your monitor ship from? Did Dell give you a tracking number? I ordered mine on Sunday night and my status still shows "In transit to local carrier".

sorry I'm just impatient

 

[TaisonX]

Just out of curiosity, where are you located and where did your monitor ship from? Did Dell give you a tracking number? I ordered mine on Sunday night and my status still shows "In transit to local carrier".

I'm in Virginia, ordered sunday and it shipped out of Tennessee (nashville to be exact) on Monday night. About the tracking number, I got a shipping notification early Tuesday morning from dell with the UPS tracking number (actually it was a link to their page that had my shipping info and tracking #.

 

[Snufalufagus]

Just recieved my replacement monitor- May 2005 rev 01. It has no backlighting problem but it has 1 dead red pixel. I wonder if I should keep it or send it back. Edit: it also has a dead black pixel its going back.

 

[firerock]

My repalcement didn't come w/ any return labels. And all of those India CS are clueless about my situation. One of them even told me to pay for my own return shipping back to Dell! Then I went on Dell Chat, and the guy helped me gave me some reference number. He told me to call UPS to arrange for a pickup. When I told UPS about the reference number, UPS doesn't recognize the reference # at all. They said unless I have a pre-paid label or Dell's account number, I can't arrange for a pickup!

Then, I called Dell again. This time, the guy told me just wait a day or two. If UPS don't show up at my door, then I can contact UPS for a pickup. I figure, he is clueless as well. I can't just sit at home and wait for a pickup. And I need a label if I drop it off at any UPS store. So, I used Dell Chat again. This time, the girl said that she initiated a pickup for me tomorrow around noon. Now, I hope this is the final step I need to do before I'm done with this whole exchange.

I hope you guys have better experience than mine for the exchange. Overall, I'm still statisfied with the new replacement monitor. And I do believe that Dell will repack the returned/undamaged/non-defact LCD and re-sale it to other users. That's what happened to my 1st LCD, scratches everywhere...it was obvious that it was a used LCD.

 

[aphex]

Originally posted by: firerock
My repalcement didn't come w/ any return labels. And all of those India CS are clueless about my situation. One of them even told me to pay for my own return shipping back to Dell! Then I went on Dell Chat, and the guy helped me gave me some reference number. He told me to call UPS to arrange for a pickup. When I told UPS about the reference number, UPS doesn't recognize the reference # at all. They said unless I have a pre-paid label or Dell's account number, I can't arrange for a pickup!

Then, I called Dell again. This time, the guy told me just wait a day or two. If UPS don't show up at my door, then I can contact UPS for a pickup. I figure, he is clueless as well. I can't just sit at home and wait for a pickup. And I need a label if I drop it off at any UPS store. So, I used Dell Chat again. This time, the girl said that she initiated a pickup for me tomorrow around noon. Now, I hope this is the final step I need to do before I'm done with this whole exchange.

I hope you guys have better experience than mine for the exchange. Overall, I'm still statisfied with the new replacement monitor. And I do believe that Dell will repack the returned/undamaged/non-defact LCD and re-sale it to other users. That's what happened to my 1st LCD, scratches everywhere...it was obvious that it was a used LCD.

I had the same problem once getting my laptop picked up for repair...

 

[imported_itr]

one thing that slightly bothers me is when i rotate the monitor horizantally to the max, it is slighty tilted. i would need to re-adjust it so it's perfectly horizantal. i wounder if there is a way to adjust this.

 

[KydLynx]

Rev A01 March 2005

Did i get the worst possilbe model possible?

All 4 corners have backlight issues and ive got 1 dead pixel at the top right.

I just have the best luck.