Originally posted by: Tobby
hello.
i want to get this monitor the 2005fpw but i want to know wat is dead pixels, backlight and bleeding issues and how do i find out if i got them???
i just want to find out now so that when i get the monitor i can just look for this problem so that i can send it back for a better one.
thank you.
You can read a quick article about the pixels at
About.com You can read more about the backlight bleeding on
Google.com
Ok, on the evening of the 26th, UPs had updated the note on thier tracking results. It says that it was on time. Sure enough on the next day(yesterday), it said that it was out for delivery. So in the end, they did get me a new monitor VERY quickly. It helped restore my faith in Dell. Yesterday, I took it out of the box and noticed that it's A01 - Manufac. May 2005. Of course, i wasn't too hopefull to get a Rev. A01 monitor. I plugged it in and didn't notice any signs of backlight bleeding. I didn't see nay stuck pixels either. I hooked it up to my computer, DVI-D, ad started looking for dead pixels. I didn't see any. Even this morning, the monitor looks great. No problems with it so far. I am very pleased with it. I am very happy that I received a replacement during the same week as receiving the defective monitor.
Some people have mentioned that this monitor is so bright. That is an understatement. Having everything at their factory defualts is like looking at the sun. It's EXTREMELY bright. So when shopping for an LCD, think about how bright it is. Of course, when my living room lights up in the afternoon, the 2005FPW doesn't get washed out. I will have to adjust it via my video card settings or Adobe Gamma. I have only played Halo, but it's almost like playing it on a CRT. I don't see any ghosting or smearing. With or without my glasses on.
So to recap:
05-18-05: Ordered 2005FPW+Filler for $442.59 in p.m.(One sad Californian. )
05-24-05: Received monitor. Quickly saw backlight. Repackaged it and contacted Order Customer Care via Live Chat in p.m. Tarique and supervisor Ned stated that I had to contact the Tech. Dept. to get the return authorization number.
About 35 min process.
05-25-05: Contacted Tech Dept. via telephone. Told them the issue. Romel gave me a Return Auth. # and address to Ingram Micro Logistics.
About a 40 min process. Was worried about return address. I was told to contact UPS the next day to schedule a pickup. Contacted Order Customer Care via Live Chat. Ashima (a.k.a Ursulla) stated a DIFFERENT return address to Trillium. It's supposed to be a Dell facility. I was told that a replacement order had been placed and that they would get it to me VERY quickly. I asked about the address and they replied to just use the DHL Airborne shipping label that will be in the replacement box. I was told that I would receive the replacement monitor before they came to pick up the defective one.
About a 30 min process. Shortly after, I received an email from Dell stating that UPS will come the next business day to pickup the defective monitor. I looked up the Reference # (Return Auth #) at UPS's website. It was going to the Trillium address. Put return address on box and gave it to the UPS courier. I looked up the repalcement order at UPS. Was due to arrive on May 27th.
05-26-05: In a.m. UPS had a note in their tracking results. package was rescheduled for delivery on May 31st. In p.m., the note was changed. It now stated that it was on time and due to arrive on the 27th.
05-27-05: Packaged arrived in the afternoon. It was Rev. A01 manufac. in May 2005. Everything looks great so far.
In 9 days, seven working days, Dell sent me two monitors and picked up the defective one. Not too shabby. Even though I was getting upset at the beginning of this ordeal, all of the Dell representatives were nice even if they did not give me the right information.