My repalcement didn't come w/ any return labels. And all of those India CS are clueless about my situation. One of them even told me to pay for my own return shipping back to Dell! Then I went on Dell Chat, and the guy helped me gave me some reference number. He told me to call UPS to arrange for a pickup. When I told UPS about the reference number, UPS doesn't recognize the reference # at all. They said unless I have a pre-paid label or Dell's account number, I can't arrange for a pickup!
Then, I called Dell again. This time, the guy told me just wait a day or two. If UPS don't show up at my door, then I can contact UPS for a pickup. I figure, he is clueless as well. I can't just sit at home and wait for a pickup. And I need a label if I drop it off at any UPS store. So, I used Dell Chat again. This time, the girl said that she initiated a pickup for me tomorrow around noon. Now, I hope this is the final step I need to do before I'm done with this whole exchange.
I hope you guys have better experience than mine for the exchange. Overall, I'm still statisfied with the new replacement monitor. And I do believe that Dell will repack the returned/undamaged/non-defact LCD and re-sale it to other users. That's what happened to my 1st LCD, scratches everywhere...it was obvious that it was a used LCD.