WD was good at send me the missing ATA card, but they have been jacking me around with the rebate. My brother received an email stating receipt of his rebate, so after 3 weeks I called them. They stated they never got it. They told me to send copies to another P.O. Box, and it was returned because the new P.O. Box was CLOSED. So, I called again and resent the rebates documents. Finally, received an email from them a week ago. My rebate is dated to be "shipped" 1/1/04. If they're shipping on 1/1/04 why would it take 4 weeks? As inefficient as the USPS is, it doesn't take 4 weeks for them to delivery from Young America, MN. I'm glad I'm getting my rebate, but I'm not impressed with WD when it comes to rebate. I do have to admit that they are very good when it comes to customer service. I always get to talk to someone without a long wait.