Originally posted by: dude8604
I've had 4 keyboards replaced on my Inspiron 8600 for various reasons since I bought it in January (including one yesterday).
Originally posted by: Hankysmoo
Originally posted by: dude8604
I've had 4 keyboards replaced on my Inspiron 8600 for various reasons since I bought it in January (including one yesterday).
Could you explain how Dell handles keyboard replacements?
Do you have on-site service or mail-in service? I have on-site. On my keyboard, some of the keys partially came off (I would have to 'click' them in). I had a few other problems which I can't remember. The keyboard is a "customer replaceable" part so they won't want to send a tech. It's kinda a pain, but if you're careful it'll work (takes ~20 mins). They'll give you a return shipping label for the old keyboard. I'd recommend emailing their support instead of calling. Tell them specifically that it needs to be replaced. I've found them to be a lot better about doing things for you by email than over the phone (you don't have to wait on hold this way also).