dell laptop - cpu maxed all the time

[rhuss]

cpu is being max out all the time by image name: system , user name: system

i've looked in the event viewer and the only errors i see are for LoadPerf, but I can't find any fixes for that.

the only other thing i could find was a driver for nVidia WDM video capture, had an issue so i disabled it thinking maybe that was causing the cpu to max out for some reason.

any help would be appreciated.

here is the hijackthis log ... not sure if it will be of any help.

Logfile of HijackThis v1.99.1
Scan saved at 6:25:57 AM, on 2/17/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\hphmon05.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Sue\My Documents\downloads\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\System32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=030306 serial=WA12WRX-0000002-HMD lang=EN
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [USB2Check] RUNDLL32.EXE "C:\WINDOWS\system32\PCLECoInst.dll",CheckUSBController
O4 - HKLM\..\Run: [USBToolTip] "C:\Program Files\Pinnacle\Shared Files\Programs\USBTip\USBTip.exe"
O4 - HKLM\..\Run: [PCLEPCI] C:\PROGRA~1\Pinnacle\PPE\PPE.EXE
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Works Update Detection] ???\WkDetect.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v...86/client/wuweb_site.cab?1101159229673
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/house...ml/native/x86/win32/activex/hcImpl.cab
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

 

[rhuss]

bump

 

[sniperruff]

look into task manager

 

[Jiggz]

Originally posted by: sniperruff
look into task manager

And then click on the Processes Tab and see which one is using all the cpu power? Try shutting that down and find out which program is it. You might want to disable it from the Start Menu using MSConfig.

 

[rhuss]

i did look in the task manager / processes

image name: system , user name: system

i tried to shut it down and i can't. unless there is a way in XP to kill system processes

 

[dnuggett]

expand that image name column out. Are you sure it isn't system idle process?

 

[MrChad]

Originally posted by: rhuss
i did look in the task manager / processes

image name: system , user name: system

i tried to shut it down and i can't. unless there is a way in XP to kill system processes

Do you have all the latest Windows updates installed?

Have you updated all of your drivers from http://support.dell.com?

 

[ColKurtz]

Originally posted by: dnuggett
expand that image name column out. Are you sure it isn't system idle process?

LOL. I bet $20 that's it.

 

[rhuss]

i ran windows update and got all the critical fixes installed. not sure about the updated drivers. i will check (its not my laptop, just trying to fix it)

and its not system idle process, i see that too, but its at 0% CPU

image name: System
user name: SYSTEM
CPU: 99
Mem Usage: 220K

i'd attach a screen shot of the task manager, but i am not sure how.

 

[pkme2]

Just asking, Did you by chance update from SP1 to SP2 and suddenly notice that your CPU rev up to 100%? I had this problem and restored my laptop back to SP1 and the problem disappeared. When I did a clean install with Win XP w/ SP2, everything worked fine.

 

[rhuss]

Originally posted by: pkme2
Just asking, Did you by chance update from SP1 to SP2 and suddenly notice that your CPU rev up to 100%? I had this problem and restored my laptop back to SP1 and the problem disappeared. When I did a clean install with Win XP w/ SP2, everything worked fine.

i'm not sure, i'll ask the laptop owner. the owner is not computer savy, so i doubt they would have installed sp2 themselves.

also how would i do a clean install of xp sp2? its a dell and i don;t think they have the cd's.

 

[pkme2]

I did a clean install with my own WinXP Pro w/SP2. My Dell driver update was no problem because I had my Dell disks.

You can download all the Dell drivers from their website for that particular model.

Before you do that, get Belarc advisor which is a great software for listing all important data as hardware & software. Print out the results before doing a clean install. It will list all the important data on your laptop plus serial numbers too. You're never know until you need them in a pinch.

 

[rhuss]

i'd rather not do a clean install.

 

[rhuss]

bump. anyone else help?

 

[MrChad]

Originally posted by: rhuss
bump. anyone else help?

Did you update the drivers?

 

[ColKurtz]

I think the driver reinstall is the best initial advice. If that fails, try downloading PMON (available under Support Tools on the XP CD or from the Win2K3 Resource Kit) and run it. See what program(s) are causing the resource changes and see if that narrows it down -- delete and reinstall whatever program/driver is most active.

 

[rhuss]

i checked the dell site and they didn't have specific "updates", they just listed drivers

i downloaded Process Explorer program from sysinternals and was playing around with it. i found the 'System' process and checked the properties. i looked at all the threads running and 1 came right to the top for CPU usuage: USBPORT.SYS+0x5e96 .... so i suspended that thread and the CPU usage went way down ... all the way down to 1 or 2% ... so i am thinking that thread is the issue, but what do i do to fix it?

 

[MrChad]

Originally posted by: rhuss
i checked the dell site and they didn't have specific "updates", they just listed drivers

i downloaded Process Explorer program from sysinternals and was playing around with it. i found the 'System' process and checked the properties. i looked at all the threads running and 1 came right to the top for CPU usuage: USBPORT.SYS+0x5e96 .... so i suspended that thread and the CPU usage went way down ... all the way down to 1 or 2% ... so i am thinking that thread is the issue, but what do i do to fix it?

Download and install the latest drivers they've listed for your hardware. If the dates on the drivers listed are after your system purchase date, they're probably newer than what's on your system.

What USB devices do you have connected to your system?

 

[rhuss]

Originally posted by: MrChad

Originally posted by: rhuss
i checked the dell site and they didn't have specific "updates", they just listed drivers

i downloaded Process Explorer program from sysinternals and was playing around with it. i found the 'System' process and checked the properties. i looked at all the threads running and 1 came right to the top for CPU usuage: USBPORT.SYS+0x5e96 .... so i suspended that thread and the CPU usage went way down ... all the way down to 1 or 2% ... so i am thinking that thread is the issue, but what do i do to fix it?

Download and install the latest drivers they've listed for your hardware. If the dates on the drivers listed are after your system purchase date, they're probably newer than what's on your system.

What USB devices do you have connected to your system?

its not my laptop, i'm fixing it for someone else. i'll try and figure out what new drivers dell has up.

as far as usb connections goes, i think they have mouse, digital camera, printer, and i found out they have been trying to do VHS to DVD transfer. not sure if they are using usb for that.

 

[MrChad]

Originally posted by: rhuss
its not my laptop, i'm fixing it for someone else. i'll try and figure out what new drivers dell has up.

as far as usb connections goes, i think they have mouse, digital camera, printer, and i found out they have been trying to do VHS to DVD transfer. not sure if they are using usb for that.

As far as I know, USBPORT.SYS is the generic Microsoft driver for USB communication. It's possible that one of their peripherals has installed a misbehaving driver as well. After you update the system drivers from Dell, I'd also check for any driver updates for their peripherals.

 

[rhuss]

well i've updated a bunch with the dell drivers. even did a bios update and still same issue.

if i disable all 4 usb root hubs i have no issue. but i am assuming that means none of the usb ports will work ....

anymore ideas? i've searched online and the dell forums and can't find anything.

 

[dawks]

edit: n/m

 

[VirtualLarry]

Originally posted by: pkme2
Just asking, Did you by chance update from SP1 to SP2 and suddenly notice that your CPU rev up to 100%? I had this problem and restored my laptop back to SP1 and the problem disappeared. When I did a clean install with Win XP w/ SP2, everything worked fine.

There was some issue with the speedstep / Intel CPU power-management driver. Try updating it.

 

[rhuss]

i've installed most of the updates from dell's site for the laptop (inspiron 8600) ... would it be on there site or intels site?

 

[ragedigital]

Try and kill Microsoft's Windows Defender. It is still Beta and it has been slowing many PCs... my wife's Dell Inspiron 8200 is crawling!