Dell new 20" wide LCD 2005FPW. Has anyone seen this beast?

[sscamatt]

. although I'm sure someone there has noticed the huge amount of returns cuz of jacked panels...

jacked panels?

 

[imported_halcy]

Originally posted by: sscamatt

. although I'm sure someone there has noticed the huge amount of returns cuz of jacked panels...

jacked panels?

Excessive backlight bleeding, pixel streaks, many dead pixels... etc....

 

[imported_jokerz17]

I ordered 2 2005fpws last monday. They were delivered yesterday. One has 4+ dead pixels, and the other has two that I have noticed so far. They both exhibit rather bad backlighting issues. I e-mailed customer care for a replacement and got the message below. It is a rather confusing e-mail for sure. I am going to keep at it. I will let you all know what I find out.

Dear Mr. Feely,

Thank you for choosing Dell Online Customer Care.

I understand that you would like to have a replacement with the monitor
because you were not satisfied with the resolution. I apologize if our
product did not meet your expectations. I will be glad to assist you
regarding this matter.

Please be advised that I was going to issue a replacement for you
unfortunately manufacturing advised me that the monitor that you
currently have is no longer available for production. If you were not
satisfied with the monitor that you currently have you could return and
re-order. We will be able to process your credit within one to two
billing cycle upon receipt of the item.

Thank you for giving me the opportunity to assist you. I hope to have
addressed all your concerns to your satisfaction. Your case number for
this interaction is 088146550. Please keep this number for your records.
It will help us keep track of this issue so we can better assist you if
you have any further questions or concerns.

If there is anything additional that you need with regard to your order
replacement, please do not hesitate to e-mail me. Please feel free to
visit our online Customer Care Center at:

http://www.DellCustomerCare.com

Again, thank you for choosing Dell Customer Care.

Respectfully,

Mars
Rep ID 60547
10:00 pm ? 7:00 am CST, Monday - Friday
Dell Online Customer Care

Problem: Experiencing Backlight bleed-through on both monitors. I would
like to exchange them. This issue is unacceptable for a $799 monitor.
I am using these monitors for Photoshop work, and the bleed-through is
noticable while I am working. Is there any thing that can be done to
ensure that I will receive new monitors that have undergone a higher
level of Quality Control? An issue this bad should never make it to
market in a company as big as Dell. Judging by the number of people on
the web who have the same complaint, it sounds like it was a bad batch
of panels. The monitors that I received were revision A00 from December
2004. I would appriciate receiving new monitors from a different batch.

Thank you,

 

[imported_halcy]

Holy crap they cancelled selling the 2005fpw? did they pull it from the website?

 

[stash]

WTF? I just ordered one of these last week, and it was shipped today. Now they are no longer in production???

 

[imported_jokerz17]

No, it is still on the website. You will note that the e-mail is telling me that I should return it, and turn around and order the same thing. I have seen other people report this same thing on the web.
grrrrrrr....

 

[stash]

Yeah that email is very confusing. I don't think the author has a complete grasp of the english language. Well, I guess I'll just cross my fingers and hope I get a good one in a few days.

 

[ScottFern]

Dell actually called me last night during dinner and some rep wanted to know if I received my replacement and if I was satisified. I told him I noticed 4 stuck pixels and he told me that LCD technology was still in its infancy and it was common to get up to 8 stuck pixels and it was acceptable.

He then proceeded to ask me how the representatives were on the phone. LOL, I told him they were unprofessional, disorganized, and lacking in communication skills.

He said I should fill out a survey I am yet to receive in my email and send that in.........

Sadhu was that you I talked to on the phone?

Anyhow, I believe the rep was confused and said the wrong thing about the 2005FPW getting discontinued.
Sounds like a lack of communication skills on thier part. Unfortunately, this happens alot when you speak to someone who speaks english as a second language.

 

[Mr. Lennon]

Just got my 2005fp, nice large backlight problems on the left top and bottom corners. Looks like I will be calling them for a replacement. Hopefully they dont give me any sh!t.

 

[Simmion2]

<rant>

Well guys/gals, I certainly hope that you don't have to go through the hell that I am trying to get my money back for a Dell 2001FP I returned. They're certainly quick to take it, but aren't quick to return it. I should demand that they give me the interest they are making on holding my money. It's ridiculous, and I feel helpless because I can't get in touch with anyone who understands what's going on. I wish I was able to get a hold of someone in the financial area at Dell Corporate. I also wish that I did more research on Dell before I went ahead and purchased from them. Oh well, live and learn I guess. Never again will I purchase a Dell product.
</rant>

 

[Mr. Lennon]

Just spent an hour with tech support. He told me that it is a well known issue and they are working on it. Im hoping my replacement is ok.

 

[BullishDad]

Some observations regarding recent posts.

1. Getting an e-mail saying there is a delay does not necessarily mean your monitor won't ship sooner. I received a "delay" email the same day that my monitor shipped. It shipped right around the original estimated ship date, although I was hoping it would be sooner.

Check your order status to see if it shipped. It may still get delayed, but hopefully the CSR was right and you'll get it sooner.

2. I put the odds of the 2005fpw being discontinued at 100-1. They could be out of inventory and the CSRs are saying discontinued, but this is a new model that is probably selling well, so I don't think it's discontinued. They could halt production if the problems were "way beyond the norm", but I'm sure they'd tighten the quality control and slow production rather than give up on a hot selling product.

 

[DaShadow]

Well I placed my order yesterday for one and it is still in the "Pre-Production" phase according to my Order Status. The next step is the actual production build phase, so hopefully, if they are doing an A01 rev, I will get a newer one.

I'm really not that concerned though, computers are just like everything else, you buy first rev, you are going to experience problems.

Haven't you heard that you shouldn't buy the first production year of a new car model or complete refresh of a design?

Another case in point, I was one of the first people to get the ATI 9700 AIW Pro from ATI, I preordered on their website and all for a mere $499 at the time. Anyways, my first rev. motherboard Asus P4C800 Deluxe had mentioned in its manual that their first run MB and the first rev. 9700 Pro has some known issues and said to contact ATI to RMA the graphics card.

Luckily I didn't experience any problems so I never RMA'd either one.

It's one thing to do internal testing in "controlled" environments and even limited roll-outs, but it's an entire other thing when you start mass producing a product to 100's of thousands of individuals that have different computing needs.

Just on a small scale, the company I work for, we do testing and development of our internal built applications and think we have everything worked out, however when we roll them apps out to our work force in the field (1000 strong), we suddenly find all sorts of little bugs that creep up that we ourselves could spend decades and never find them in a controlled environment.

It just comes with the territory; from everything that I have been reading Dell has been EXCEPTIONAL in their service to the customers who are not happy with one dead pixel or perceived backlight problem. I say perceived because different people have different perceptions. What may be unacceptable to you is probably 100% ok with the average consumers. Us tech geeks are a finicky bunch and I for one hate supporting us.

Anyways, Newegg, the Holy Grail for us Tech Geeks and ultimate no questions asked return policy has an EIGHT dead pixel or more limitation for return. Dell will take their back for ONE!

To sum it up:
1) First production runs, expect some issues/problems, if you want one that bad, live with, I am and have....
2) If you are buying a first production run of anything, make sure the company will be responsive to your needs. Dell is obviously doing this taking LCD's back with 1 dead pixel, and I have seen some of you returning three and four times, no hassle or questions

I ordered my first production of this wide screen LCD because I have seen the support Dell has and is providing to everyone who has a problem, we should not be bashing them or the quality of their product this early in the cycle. We should be commending them at their service level in taking care of us. Now if there are still these issues in six or nine months from now, then there may be some legitimate quality concerns.

This doesn't mean we shouldn't document and especially inform people who may not be traditionally aware of first run production problems, just means we should also cut some slack and in the postings say, while the monitor has some problems, Dell has been very responsive in getting me a replacement.

Just my .02 in this whole topic and looking forward to my new BFG 6800GT OC and hopefully the new 2005 next week.

 

[Skylander]

I checked the Dell web site last night. 2005FPW is removed from the site. I guess Dell already realized some problem of this product due to so many return/replacement. I agree with some of those. I think Dell is pulling out the product temporary and try to fix the problem. Otherwise, the product should be there even they are out of stock.

 

[stash]

It's still there:

http://accessories.us.dell.com...2999&amp;page=external

 

[trikster2]

"Please be advised that I was going to issue a replacement for you
unfortunately manufacturing advised me that the monitor that you
currently have is no longer available for production"

Wow. That has to be the shortest run in monitor history! Anyone else get the this has been discontinuted email?

". And I dont't blame Dell for repackaging some units. "

Isn't selling openbox/refurb as new illegal?????

When I buy something I have the expectation that it is factory new, otherwise I would be trolling dell's refurb site or ebay.....

 

[Hikari]

They obviously are incorrect though. Heck, a coworker at work just ordered a 2005fpw today. lol.

Originally posted by: trikster2

"Please be advised that I was going to issue a replacement for you
unfortunately manufacturing advised me that the monitor that you
currently have is no longer available for production"

Wow. That has to be the shortest run in monitor history! Anyone else get the this has been discontinuted email?

". And I dont't blame Dell for repackaging some units. "

Isn't selling openbox/refurb as new illegal?????

When I buy something I have the expectation that it is factory new, otherwise I would be trolling dell's refurb site or ebay.....

 

[Sadhu]

Originally posted by: Skylander
I checked the Dell web site last night. 2005FPW is removed from the site. I guess Dell already realized some problem of this product due to so many return/replacement. I agree with some of those. I think Dell is pulling out the product temporary and try to fix the problem. Otherwise, the product should be there even they are out of stock.

I see it under "Featured Products" but it's not listed under 20" monitors - only 2001FP is listed today. That's weird. Previously, the 2005FPw been there (under 20") but not at the moment. I can see how you thought it wasn't on the site. Why it's just under "Featured Products on the first LCD page, and not on the 20" page is unknown. There may be a reason and there may not be.

 

[Gizmotion]

It's listed under "Browse Products" for LCDs in the category "wide aspect" instead of 20"

http://accessories.us.dell.com...4&amp;category_id=4058

For some reason Dell wanted to separate it out from their 20" offering, the 2001FP, which is the model I wound up keeping after sending back it's sickly cousin, the 2005FPW. I am soooooooooo happy with the 2001FP!

 

[Gizmotion]

BTW, if you want to speak to someone at Dell in the USA try calling the regular Dell phone number and press the option # for "Sales." When you get a salesperson on the phone explain your problem (in the most cordial, respectful, gentle, earnest and deeply troubled voice) and they'll help you or re-route your call to someone who can (in the USA). That was my experience. Good luck for all of those disgruntled dead-pixelated and backlight folk out there). And once again thanks to Sadhu for suggesting that I keep trying until I get a nice, helpful person on the phone.

 

[Sadhu]

Originally posted by: Gizmotion
It's listed under "Browse Products" for LCDs in the category "wide aspect" instead of 20"

http://accessories.us.dell.com...4&amp;category_id=4058

For some reason Dell wanted to separate it out from their 20" offering, the 2001FP, which is the model I wound up keeping after sending back it's sickly cousin, the 2005FPW. I am soooooooooo happy with the 2001FP!

Yes, me too (happy with the 2001FP).

By the way, ever tried a product called Optimax Cleaning Solution?
They are supposed to have both a safe solution as well as an excellent washable microfiber cloth.
Haven't tried it though. Will let you know.

 

[jim1976]

Yes I do remember that. Who knows?
2005FPW seems to be a wonderful product (without the possible issues that have arisen to many users),that's the main reason I went with 2001FP today.

 

[Gizmotion]

Originally posted by: Sadhu

By the way, ever tried a product called Optimax Cleaning Solution?
They are supposed to have both a safe solution as well as an excellent washable microfiber cloth.
Haven't tried it though. Will let you know.

Yes let me know. Someone else on this thread mentioned http://www.klearscreen.com/

:thumbsup:

 

[Hikari]

Come now, this is a 2005fpw thread. No need to start saying sickly cousin and all.

But, thanks for pointing out the new category. I was only seeing it under featured products, prior.

All I ever use to clean an LCD (don't want to reply twice) is isopropyl alcohol mixed with a little extra water.

Originally posted by: Gizmotion
It's listed under "Browse Products" for LCDs in the category "wide aspect" instead of 20"

http://accessories.us.dell.com...4&amp;category_id=4058

For some reason Dell wanted to separate it out from their 20" offering, the 2001FP, which is the model I wound up keeping after sending back it's sickly cousin, the 2005FPW. I am soooooooooo happy with the 2001FP!

 

[ScottFern]

Originally posted by: Gizmotion

Originally posted by: Sadhu

By the way, ever tried a product called Optimax Cleaning Solution?
They are supposed to have both a safe solution as well as an excellent washable microfiber cloth.
Haven't tried it though. Will let you know.

Yes let me know. Someone else on this thread mentioned http://www.klearscreen.com/

:thumbsup:

trust me, klearscreen.com is your best option. These Dell LCDs have some messed up chemical properties and just about any solution leaves streaks of some sort on the screen. After a month of frustration, I came upon this site and it saved me. This monitor is incredibly hard to clean IMO because I notice alot of streaks after cleaning it no matter what I used.