Dell new 20" wide LCD 2005FPW. Has anyone seen this beast?

[Bigg]

Has anyone found some hi-res wallpapers that take advantage of this widescreen monitor?

I found some at MacWallpapers but they are a bit cheesy. I'd like to find some that show the full length of a nice car or perhaps nice female lying on a beach etc. There don't seem to be many wallpapers that take advantage of the extra horzontal space.

 

[warchild123]

Sorry for the long read maybe someone here could help me out. Maybe guide me in a different direction.

Below is a day by day list of issues with Dell, I?m doing my best to keep a log so I don?t forget what happen the month prior. I am trying to get a replacement monitor for my defective Dell 2005FPW which has black-light issues. I?ve received 3 dispatch numbers talked with countless people and still to this day have no monitor. I have spent a total of 7.5 hours on the phone and the monitor still has not shipped from the Dell warehouse.

The major problem I have is I recommend Dell systems to people all the time. Approximately 6 to 10 systems per year I even walk these people through the whole order process and setup. As of today unless Dell comes through with something wonderful I will no longer be recommending Dell products.
I have tremendous fear I will receive a refurbished monitor or another broken one. I have lost all confidence in Dell. If anyone knows of an email address I could forward my complaint to, let me know because I can?t find one on the web. I look forward to talking with anyone who could help out with my situation

TIA


Dec 13th
Received monitor: noticed black-light issues
Called Dell: I explained the issue and was told I would receive call within an hour to verify my information. I was to receive a new monitor in 2 to 5 business days. I never received a phone call (dispatch number 50646822)
Total time spent: 1 hour


Dec 14th
Called Dell: Used dispatch number I received the night before (dispatch number 50646822). Person on the phone (Eric Employee number 452674) said the person who created the replacement order messed up and it would need to be recreated. So he gave me another dispatch number 11-052257037 (keep in mind I have learned that dispatch numbers are 8 characters)
Total time spent 2 hours


Dec 17th
Called Dell: Was trying to find order status: (shipped tracking number 74499771964), this was via their automated system
I should receive replacement monitor Dec 21st 2004.
Checked DHL website: No status available but I should receive the replacement monitor on Dec 21st before 3pm
Time spent: 30minutes


Dec 21st
Called DLH: No monitor and no status (dispatch number 50646822) on DHL?s website. DLH said, they do not have the monitor, DLH told me "call Dell".
Called Dell: Talked with Roman (employee number 588939) and after looking over the case it was determined the replacement monitor never made it on the DHL truck. I told Roman we will not make the 21day return policy. I asked him to write an email explaining the situation and I should not be held to the 21 day return policy. (I have the email)
Time spent: 2 hours


Dec 28th
Called Dell: No status on DLH?s website, Dell still has the monitor as shipped on their website.
I talked with customer care and was told she would ship out another monitor because there was no status on DLH?s website and a dead status on Dell?s website.
Then the phone hung up (great) so I got no information.

Spoke with the next person and there was no record of my prior conversation, which just took place 30 minutes before. She then proceeded to ask me what is a matter with my monitor (what are you talking about)? We are trying to resolve a replacement item issue not a technical issue (Lisa employee 810354). She then investigated the issue more and I was told I should receive a replacement monitor within 2 to 5 business days. Back to square one, I then asked to speak with a supervisor. John 46336 ext 76594 came on the line and told me the same thing Lisa told me. He then ensured me the issue would get resolved and he then gave me a new REF/Dispatch number (52623637)
Time Spent 2 hours

I emailed customer care with all the above, maybe somene will care in customer care service and help me out.
Your e-mail has been submitted. Your reference number is - 6Q2J6K6S1YLCWB1LX

 

[Sadhu]

The major problem I have is I recommend Dell systems to people all the time. Approximately 6 to 10 systems per year I even walk these people through the whole order process and setup. As of today unless Dell comes through with something wonderful I will no longer be recommending Dell products.
I have tremendous fear I will receive a refurbished monitor or another broken one. I have lost all confidence in Dell. If anyone knows of an email address I could forward my complaint to, let me know because I can?t find one on the web. I look forward to talking with anyone who could help out with my situation


Let me just ask you if you ordered as a home user or as a small business user? Also, do you have any kind of relationship with a specific salesperson at Dell (it's always a good idea to order from the same rep, especially if responsible for multiple orders throughout the year).

One additional question. In addition to Customer Care, did you try phoning the sales person who sold you the monitor and ask him/her to get involved to find out what's happening? This can often help. Other than that, I would encourage you to only speak to supervisors from now on, and get them to stay on it until they can give you a tracking number. By the way, I've had shipped goods go missing in transit (disappear ... vanish ... in orther words ... get lost i transit). So, once you get the tracking number, it's also important to stay on it, and check to see that the monitor hasn't gotten lost in transit.

Sorry that I don't have a specific email address for you. Perhaps someone else does have something for you. But I'd call your salesperson and ask them to get a supervisor in customer care on the line and do a three-way conference call.

Also, keep it sweet. As it's been noted here, in this forum, that honey gets you a lot further than a lost temper will. Make them WANT to help you by by expressing nothing more than surprise about the way things have unfolded thus far. Certainly not only you but all the dozens of people that you have advised to buy Dell equipment are going to be "more than shocked" if the situation doesn't resolve very quickly. This doesn't need to be conveyed in a threatening way. You know? But I'd stay on the salesperson as well as customer care, and I'd try to a conference call of supervisors in all the relative departments, or better yet, a MANAGER who oversees the supervisors. That might your next step.

 

[Xed]

My first 2001fp was "lost" in shipment from ups. I had to call about 5 times and got 3 different dispatch numbers but never a new order number or tracking number. The replacement just showed up oneday shipped overnight. Any order I made from dell that shipped dhl was always late so that plus the christmas holiday could be part of the issue on yours.

 

[imported_halcy]

When your on the 6th or so exchange and a monitor shows up without any invoice or return slip on the box I wonder what Dell is trying to tell me...

 

[BullishDad]

Warchild123, I agree wholeheartedly with Sadhu's advice.

In addition, maybe the following ideas can help:
1. Given that this has taken so long resolve, I think you are within reason to ask for Overnight Shipping. The problem worsens because it is going on for two weeks. If you were supposed to receive a replacement the next day, and didn't, then hopefully a supervisor will make sure it doesn't happen again.

2. The Dell Community Forum can be a good place to express your frustration and get assistance from the moderator. You would have to register, but even without any problems pending, I find the forum helpful at times. You may want to hold off a bit to see if your latest phone calls will get results, but if you feel you're back to square one, then the DC Forum gives you an alternative place to get help.

 

[JasonLP]

Question about the widescreen as it pertains to my setup.

I have a main desktop computer that I would be using this with. I also have a laptop that I carry around with me to client sites, and when I am at home is hooked up to my keyboard, mouse, and current monitor via a KVM switch.

When I switch to the laptop and have the widescreen monitor hooked up, and the laptop is running in 1280x1024 resolution, what will I see on the screen? Does it stretch the image? Will it center the 1280x1024 and have black bars? Does it try to change resolution on the laptop to match?

I'd like to know before I decide to buy this.

Thanks,
-Jason-

 

[Hikari]

Your laptop will have an option to display on an external monitor. Just set it to 1680x1050 and it is fine.

As for non native resolutions, there are options to blackbar it, scale to fit, and scale to aspect ratio or something like that.

Originally posted by: JasonLP
Question about the widescreen as it pertains to my setup.

I have a main desktop computer that I would be using this with. I also have a laptop that I carry around with me to client sites, and when I am at home is hooked up to my keyboard, mouse, and current monitor via a KVM switch.

When I switch to the laptop and have the widescreen monitor hooked up, and the laptop is running in 1280x1024 resolution, what will I see on the screen? Does it stretch the image? Will it center the 1280x1024 and have black bars? Does it try to change resolution on the laptop to match?

I'd like to know before I decide to buy this.

Thanks,
-Jason-

 

[tjdavis1138]

I received the 2005fpw a few days ago and amazingly I have no stuck pixels and minimal backlight leakage. but I notice a kind of film on the screen. I thought at first it had residue on it and tried to clean it. No go, it's part of the screen or something. It almost looks like you ran your thumb down the screen. It's very noticeable with a white background.

I looked at a couple of the lcd's here at work and they all have it to some degree, but my 2005fpw is alot worse. My acer laptop which I use alot has very little.

Does anybody know what this is and if it would do any good for me to try and get a replacement?

 

[Tab]

Are there any dell employees that go on AnAndTech.com? You'd think there would be...
(Someone give me a 25% coupon!!!)

 

[imported_magicp]

ah heck! For the first few days my 2005FPWs looked just fine, sans a pair of stuck subpixels on each. I wasn't entirely bothered by those because I seriously didn't care and since I couldn't see them during normal use and had to sit really damned close to see them, it wasn't a big thing.

However, since Christmas day I've been watching DVDs on these almost 50% of the time I was awake. While watching Kill Bill 2 I noticed for the first time that the monitor I had on the left has a backlight problem now. It wasn't there when I first got these. I checked by playing DVDs in fullscreen and also using a completely black background. It's very apparent during DVD playback, less so on a dark background, but I can see it. After investigating even more, I can see the right monitor has the same issue. When I run my hand over the monitors lightly I can see the upper right hand corner of both have the same issue. It's like something wasn't glued down properly or something. Really weird effect, but the backlight does bleed through.

I'm e-mailing Dell with this one. There is no way I'm dealing with them over the phone. Last Indian I talked too was very hard to understand and while I made it through the call, I don't want to get frustrated and bitch out a tech because of this. They don't deserve it.

 

[MrMiyagi]

Now I'm worried. Received my 2005FPW 7 days ago. I'm not opening it cause I gotta make my semester budget to see if I'm keeping it or selling it. Problem is...what if 14 more days from now I decide to open it and...bam...backlight problems...out of the 21 day window?

It seems silly to me that people are trying rapidly to return, and return, and return to make sure they get a perfect one within 21 days of purchase. What's the warranty on these things...21 days? If I'm 40 days out and have a backlight issue I'm sure as hell making them send me a new one. Even for dead pixels...I know what their policy is, but they arent looking at the monitor when you're talking to them. Tell them the screen just "went out," play stupid, and tell them that you want a new one sent out.

Do I really need to open mine now to make sure it's OK before I "run out of time?"

 

[Tab]

Originally posted by: magicp
ah heck! For the first few days my 2005FPWs looked just fine, sans a pair of stuck subpixels on each. I wasn't entirely bothered by those because I seriously didn't care and since I couldn't see them during normal use and had to sit really damned close to see them, it wasn't a big thing.

However, since Christmas day I've been watching DVDs on these almost 50% of the time I was awake. While watching Kill Bill 2 I noticed for the first time that the monitor I had on the left has a backlight problem now. It wasn't there when I first got these. I checked by playing DVDs in fullscreen and also using a completely black background. It's very apparent during DVD playback, less so on a dark background, but I can see it. After investigating even more, I can see the right monitor has the same issue. When I run my hand over the monitors lightly I can see the upper right hand corner of both have the same issue. It's like something wasn't glued down properly or something. Really weird effect, but the backlight does bleed through.

I'm e-mailing Dell with this one. There is no way I'm dealing with them over the phone. Last Indian I talked too was very hard to understand and while I made it through the call, I don't want to get frustrated and bitch out a tech because of this. They don't deserve it.

Who are you emailing about this exactly, let me know how it goes.

 

[bjc112]

I want a review from SOMEBODY.


Anand.
Tom
Anyone

 

[DJ-phYre]

After just casually going through these 35 pages I have seen excitement, hatred, and dissappointment when it comes to the 2005FPW (dissapointment being the biggest), but I am still torn on whether to get a 2005FPW or 2001FP... I just don't think I will use a widescreen

 

[Bigg]

Yeah.. What's up with that? No reviews on this kointor anywhere. Only user reviews.

BTW.. still no problems with my 2005FWP after 3 weeks. And I am not rubbing it in.. just giving a status report.

 

[bjc112]

Originally posted by: Bigg
Yeah.. What's up with that? No reviews on this kointor anywhere. Only user reviews.

BTW.. still no problems with my 2005FWP after 3 weeks. And I am not rubbing it in.. just giving a status report.

I know it's unreal..

Glad it works for you.

 

[Xed]

My replacement 2005fpw and my second 2005fpw are being delivered today =) If all is well with one of them I'll post my views on it vs my 2001fp.

 

[bjc112]

Nice.

I ordered on the 27th and it's scheduled for tomorrow.

Did not upgrade the shipping.

Orignial date was Jan 4th.

 

[NeoV]

question - for thoseof you that received a replacement monitor from Dell, how did they ask you for the original to be sent back?

 

[Xed]

You get a pre paid shipping slip in the new box, and you return the old one back to them in it. Or they will send ups to pick it up. (have had both happen)

 

[DJ-phYre]

Originally posted by: Xed
My replacement 2005fpw and my second 2005fpw are being delivered today =) If all is well with one of them I'll post my views on it vs my 2001fp.

Can you take a picture of them side by side? I want an actual photo of the size difference...

 

[MrMiyagi]

Originally posted by: Xed
You get a pre paid shipping slip in the new box, and you return the old one back to them in it. Or they will send ups to pick it up. (have had both happen)

Right...so you get the new monitor before they even get to look at the one you are sending back. So, to a few posts back by me (which nobody commented on...hehe) you could make up anything to get them to send you a new monitor if you weren't happy with your current one (back light, dead pixels, etc.)

 

[Xed]

You could..but would seem pointless to exchange it if everything was working =)

 

[Xed]

Ugh this is horrible.

Replacement 2005fpw (built in december) has no backlight issues. Instead it has 5 stuck red pixels, ( 3 in the lower middle two on the left edge) 3 stuck blue pixels ( all on left edge) and 15 dead pixels ( 2 in mid and 13 on left edge)

It's obviously completely hit or miss on these and I'm starting to get a bit dissapointed.