Originally posted by: halcy
Nope I called up Dell and got bounced all over trying to get a second replacement... but the customer service rep said he'd call me back in a couple hours with my dispatch number, kinda confused why he didn't issue me one there and then, but we'll see. If it boils down to taking 1 dead subpixel or backlight issues id definitly go with the 1 dead subpixel... but for almost 600 bucks I think you should get a monitor without any problems..
I am not sure if the returns policy on locked (live) pixel is different than a dead one. With dead ones, you have to have more than eight (unless you have four in a row) in order for a return based on a pixel problem. Perhaps it's different with "locked" pixels. Anyone know?
Here's a thought that some might consider more than others ... I expect. For those who are into games and using dark backgrounds, and into watching full screen movies, the backlight issue can, no doubt, bug the heck out of you. However, for those who use their monitors rarely for such things, and just do desktop apps and the like, say an occasional video via Media Player, but rarely games, and rarely a full screen black background (pretty rare that people use the full black desktop), the issue of the backlight is certainly less relivant than a locked pixel, because you never really see the backlight issue in normal computing. That's the reason so many people ("plpe" as I've seen it spelled in this forum, though I don't know why) never say anothing about it. They don't see it, because they ... well, they don't see it.
However, no matter what you are doing on your computer, you do see the dead pixel all the time if it is in the center of the screen. So, I'd say, which causes you return your monitor kind of depends upon ... what you do most of the time on your monitor.
Also, I know $600 seems like a lot of money for a monitor, but really ... it's not. And, I've seen dead pixels on many $1500-$2200 monitors, even ones that currently sell for that price.
- Sadhu