The major problem I have is I recommend Dell systems to people all the time. Approximately 6 to 10 systems per year I even walk these people through the whole order process and setup. As of today unless Dell comes through with something wonderful I will no longer be recommending Dell products.
I have tremendous fear I will receive a refurbished monitor or another broken one. I have lost all confidence in Dell. If anyone knows of an email address I could forward my complaint to, let me know because I can?t find one on the web. I look forward to talking with anyone who could help out with my situation
Let me just ask you if you ordered as a home user or as a small business user? Also, do you have any kind of relationship with a specific salesperson at Dell (it's always a good idea to order from the same rep, especially if responsible for multiple orders throughout the year).
One additional question. In addition to Customer Care, did you try phoning the sales person who sold you the monitor and ask him/her to get involved to find out what's happening? This can often help. Other than that, I would encourage you to only speak to supervisors from now on, and get them to stay on it until they can give you a tracking number. By the way, I've had shipped goods go missing in transit (disappear ... vanish ... in orther words ... get lost i transit). So, once you get the tracking number, it's also important to stay on it, and check to see that the monitor hasn't gotten lost in transit.
Sorry that I don't have a specific email address for you. Perhaps someone else does have something for you. But I'd call your salesperson and ask them to get a supervisor in customer care on the line and do a three-way conference call.
Also, keep it sweet. As it's been noted here, in this forum, that honey gets you a lot further than a lost temper will. Make them WANT to help you by by expressing nothing more than surprise about the way things have unfolded thus far. Certainly not only you but all the dozens of people that you have advised to buy Dell equipment are going to be "more than shocked" if the situation doesn't resolve very quickly. This doesn't need to be conveyed in a threatening way. You know? But I'd stay on the salesperson as well as customer care, and I'd try to a conference call of supervisors in all the relative departments, or better yet, a MANAGER who oversees the supervisors. That might your next step.