Dell new 20" wide LCD 2005FPW. Has anyone seen this beast?

[smoothness]

got a replacement, i have a bright green pixel in the middle, and a blue subpixel i can't see right now. still some backlighting issues. maybe 3rd time is the charm?

 

[imported_halcy]

Originally posted by: smoothness
got a replacement, i have a bright green pixel in the middle, and a blue subpixel i can't see right now. still some backlighting issues. maybe 3rd time is the charm?

I wouldn't count on it, i've seen personally 6 or so replacements and the only one that didn't have bad pixels had awful backlight bleeding... I'd much rather have 2-3 dead pixels and no backlight problems (which is what i settled for).

 

[Mr. Lennon]

Well just got my replacement in today, has one stuck green pixel left far center. Barely any bleed through. I dont know if I should go through all the hassle again, but it does get really annoying seing that pixel on a black background.

 

[Mr. Lennon]

Just watched a movie and well this monitor is worst then the first one I had!!! The bleed through is just terrible!!! Looks like I am going on to monitor 3 now...

 

[smoothness]

i think hacky, as well as several others, have the right idea. don't bother with replacing it with another monitor from the same batch - my replacement had the same exact lighting problems in the same places. those who say that they don't have lighting problems either are getting anomalies, or they just don't see it. i think if we all get together and collectively yell at dell for a while, mb they'll send us replacements. i heard someone else on ardforums say something about them (dell) getting around to it.

 

[MrMiyagi]

Originally posted by: smoothness
i think hacky, as well as several others, have the right idea. don't bother with replacing it with another monitor from the same batch - my replacement had the same exact lighting problems in the same places. those who say that they don't have lighting problems either are getting anomalies, or they just don't see it. i think if we all get together and collectively yell at dell for a while, mb they'll send us replacements. i heard someone else on ardforums say something about them (dell) getting around to it.

Collective yelling is appropraite but not necessary (yet).

I'm still puzzled why so many of you are sooooo anxious about getting 2-3 replacement monitors ASAP. What's the rush? The monitor works very well right? Only cosmetic problems exist right?

However, I'm not suggesting you keep it....just keep it a little longer. Wait for the new improved revisions (assuming there will be some), and then ask for a new one. Your only making yourself mad by stressing out about it now.

[SORRY: I don't know how all this text got bolded ]

 

[smoothness]

apparently, using [ H ] is a command for black highlighting. sorry about that, was just trying to type [ H ]ardforum. and you're right, Mr.Miyagi - i think the best approach right now is to wait until we're closer to the middle of the month, where they are bound to get new monitor builds. hopefully they'll be better. talking about replacements, i got mine sent, but they included no shipping label - i have a feeling that i'm going to be stuck on the phone for 2 hours trying to get them to send me a shipping label to send the box back to them. does anyone else know a faster solution? i rather not get charged 800 dollars (the price at the time.)

there's also a link on hardforum somewhere where you can get a 50 dollars back if you ordered it before the price changed. it's an unwritten statement in Dell's Total Satisfaction Policy. If you email their presales/sales department with the text of 'price protection', you should get an AI response with further instructions. hope that helps.

 

[nitromullet]

Well, put me down for another person who is quite pleased with the 2005FPW. One pixel stuck on green and no noticable/bothersome backlighting. Text is crisp, and gaming is smooth as I've ever seen on an LCD. I went from a 21" CRT to this, and to anyone esle thinking of making the move from a 1600x1200 screen to 1680x1050, the lost 150 vertical pixels lost is a non-issue. I don't feel cramped at all. Dell's service still isn't my favorite. They were supposed to send a return slip for the 1905FP they sent first by accident and they didin't... Then again this 1905FP has been sitting in a box for a few weeks now, so I'm not in any hurry to send it back. I emailed them about it, and I assume they will get me what I need when they want their monitor back. Dell service aside, this monitor is a nice screen at any price and for the $554 I paid, it's downright excellent.

 

[Mr. Lennon]

Originally posted by: MrMiyagi

Originally posted by: smoothness
i think hacky, as well as several others, have the right idea. don't bother with replacing it with another monitor from the same batch - my replacement had the same exact lighting problems in the same places. those who say that they don't have lighting problems either are getting anomalies, or they just don't see it. i think if we all get together and collectively yell at dell for a while, mb they'll send us replacements. i heard someone else on ardforums say something about them (dell) getting around to it.

Collective yelling is appropraite but not necessary (yet).

I'm still puzzled why so many of you are sooooo anxious about getting 2-3 replacement monitors ASAP. What's the rush? The monitor works very well right? Only cosmetic problems exist right?

However, I'm not suggesting you keep it....just keep it a little longer. Wait for the new improved revisions (assuming there will be some), and then ask for a new one. Your only making yourself mad by stressing out about it now.

[SORRY: I don't know how all this text got bolded ]

We only have a 21 day return, will they still let us rma monitors during the 3 year term or do they get gay about it past the 21 days?

 

[amol]

just curious, has anyone mounted this on the wall?

 

[MrMiyagi]

I believe the 21 day return thing is "I got this....I don't like it...I want all my money back." After 21 days you cant get your money back, but you can still exchange the monitor for a working one. From what it sounded like when I talked to a dude at Dell on the phone is that at any time the monitor goes bad during the 3 years they will send you a new one. He didn't even know anything about a pixel policy....basically he was like "just tell me if its messed up in any way....We'll send you a new one."

 

[grebrown]

Originally posted by: MrMiyagi
I believe the 21 day return thing is "I got this....I don't like it...I want all my money back." After 21 days you cant get your money back, but you can still exchange the monitor for a working one. From what it sounded like when I talked to a dude at Dell on the phone is that at any time the monitor goes bad during the 3 years they will send you a new one. He didn't even know anything about a pixel policy....basically he was like "just tell me if its messed up in any way....We'll send you a new one."

But from what I understand, within the 21 day's they'll mail you a NEW one. After that, they have the option of giving you a REFURBISHED one for a warranty claim. YUK.

I've actually gone full circle on a DELL laptop LCD before (give them mine (nasty verticle red lines), get a refurbished one (extremely dark), give them refurbished back, get one with nasty verticle red lines (probably mine from before) )...........

 

[MrMiyagi]

Originally posted by: grebrown

Originally posted by: MrMiyagi
I believe the 21 day return thing is "I got this....I don't like it...I want all my money back." After 21 days you cant get your money back, but you can still exchange the monitor for a working one. From what it sounded like when I talked to a dude at Dell on the phone is that at any time the monitor goes bad during the 3 years they will send you a new one. He didn't even know anything about a pixel policy....basically he was like "just tell me if its messed up in any way....We'll send you a new one."

But from what I understand, within the 21 day's they'll mail you a NEW one. After that, they have the option of giving you a REFURBISHED one for a warranty claim. YUK.

I've actually gone full circle on a DELL laptop LCD before (give them mine (nasty verticle red lines), get a refurbished one (extremely dark), give them refurbished back, get one with nasty verticle red lines (probably mine from before) )...........

Yeah, I didn't think about that....you're probably right. Refurb=barf. So, if you don't want a refurb I would disregard my incomplete comments earlier. Sorry.

I remember one time I was sending back my Samsung 19' CRT for some crooked grille aperture lines (barely noticeable...but I'm picky). I packed it up and dropped it off at Mail Boxes etc. in exchange for the "replacement" they had there shipped from Samsung. I plugged the replacement in at home and about crapped my pants it was such a bad looking refurb. Luckily the place hadn't shipped out my old (well new) monitor so I speeded back to the store, stopped the shipment, and refused the refurb. I would have been pissed if I was stuck with that refurb....way worse than my original problem.

 

[Xed]

After the 21 days you get a refurb. Even if you never had a properly working one in the first place.

 

[ZombieJesus]

I take back my previous statements I'am an LCd n00b turns out what I thought was bleeding was actually just caused by seeing the corners at an angle (the screen is so damn wide). The only real bleeding is a very small section top right.

 

[astrophysics]

I just received my Dell 2005FPW, now after running some movies on it I noticed the backlight issue everyone is talking about. It's annoying the heck out of me more and more...

How do I figure out which revision batch I receive?

And do you think it is worth returning it? Everyone seems to be disappointed I rather spend my shopping money on something I know it was worth every penny.

Another thing is, i don't know if it has to do with backlighting texts become a bit blurry then sharp and back again in some areas, anyone else have this problem too?

Don't get me wrong! This is a great monitor if it worked like it should but it doesn't for most :/

 

[nitromullet]

Originally posted by: ZombieJesus
I take back my previous statements I'am an LCd n00b turns out what I thought was bleeding was actually just caused by seeing the corners at an angle (the screen is so damn wide). The only real bleeding is a very small section top right.

Yeah, I know what you mean. I thought mine had backlighting issues for a second as well, but it really has to do with the viewable angle. I think that stems from the fact that the screen is really wide and bright. When I look at it straight on, it looks great.

 

[ZombieJesus]

Now here is the $850 question... do I try to return it hoping for a perfect panel or settle for what I got. Normally I would keep the monitor but for $850 cdn you kinda want a closer to perfect panel. Anyone have a January revision?

 

[smoothness]

a representative from the Dell boards said this: http://forums.us.dell.com/supp...ge.id=39922&page=6

has anyone received these "new" monitors?

 

[Sadhu]

Originally posted by: smoothness
a representative from the Dell boards said this: http://forums.us.dell.com/supp...ge.id=39922&page=6

has anyone received these "new" monitors?

You know, like an idiot (and I should known better), I read the entire thread of from the Dell board that the you are referring to, expecting to see some actual concession that there is a problem. However, if one reads that Dell board (not this one) very carefully, you will see that the so called voice of Dell on this subject is only echoed through Jesse. If you read all of Jesse's statments very carefully, you will be hard put to say that he actually acknowledges that there is an actual defect or problem in the manufacture of the 2005, nor can you say that he ever affirms there is a REV that was or is or will be intended to fix anything related to bleed. What he does say is that the "engineers" (and folks, anybody is an engineer - why I myself was once called a sales engineer), what Jesse does say is that the "engineers" say the replacements are fine. That's not an actual concession of fix. It's just a statement that the replacments are fine, nothing more than that. That's surely NOT going out on a limb and saying there was a problem and Dell has fixed it.

I guess one can say there will be always be new Revs or at least a new manufacturing date on the build. But as far as saying we have a new situation with a fix on this, I don't see anything of the sort even remotely being said anywhere.

I can tell you one other thing, The rumor has officially been launched in multiple places that there already is an acknowledged problem and a fix on the way. Such rumors have the power to create their own ... well, you can't use the word "reality" but you know what I mean, they have the power to make you believe they are true even when they completely false. In other words, at some point, it becomes not only useless to deny such rumors, but impossible, and even harmful to Dell. When that point is reached, it behooves Dell to pretend that rumor is real, even when it is not, because at that point, there will be many who never will believe it wasn't real in the first place. At that point, Dell will be forced to just say, yeah, there was a problem and we've fixed it. We can send out a new monitor to anyone who qualifies (with the 21 day new equipment replacement). That way, the monkey is put to rest, even though it was only a rumor that couldn't be denied.

Of course, I fully believe that some people have a worse problem with this bleed through than others. I also fully believe that it really bothers the heck out some people who truly do have the problem. I also believe that there is a quantity of people who don't have a serious problem and have been made to feel their monitors should be perfectly black from all angles, and who feel that have a dud, and now want and expect a non-existent perfect monitor. However, I don't see any proof that there is an acknowledged problem, and, of course, at this point, as I have been implying, I wonder, at this point, if we can ever know for certain what the real story is.

I'm not saying that people shouldn't have said anything. But now, don't you think we have reached the point were it's going to be impossible to know for sure?

 

[smoothness]

Sadhu, i believe that whole speech was just tainted by you talking about "how your monitor was perfect." i honestly tried to read it, but then i kept on remembering you saying "my monitor is doing just spiffy." but in reality, one can always wish for a glimmer of hope that a company will realize that there is a manufacturing defect, and that they will rectify the situation. look at cars, for instance. cars have service recalls all the time, assuming that the car in question still has a warranty. though, there is the valid point that with a car, there are many more rules and regulations, not to mention the larger amount of money involved, but even the most cruddy car companies try to fix their rather horrible mistakes after production.

oh yeah - that, and the fact that you got a good one does not mean that you can go and tell everyone to just give up. your demeanor via text places hopelessness in those who want to believe that something actually good will happen.

 

[grebrown]

Originally posted by: Sadhu

Originally posted by: smoothness

Of course, I fully believe that some people have a worse problem with this bleed through than others. I also fully believe that it really bothers the heck out some people who truly do have the problem. I also believe that there is a quantity of people who don't have a serious problem and have been made to feel their monitors should be perfectly black from all angles, and who feel that have a dud, and now want and expect a non-existent perfect monitor. However, I don't see any proof that there is an acknowledged problem, and, of course, at this point, as I have been implying, I wonder, at this point, if we can ever know for certain what the real story is.

I'm not saying that people shouldn't have said anything. But now, don't you think we have reached the point were it's going to be impossible to know for sure?

As I posted a week or so back, I received my 2005FPW (DEC A00 build) and have no complaints whatsoever. I'm a very techy guy with high standards. I also have first hand experience with probably several dozen LCD displays (standalone, laptop, 4x3, 16x9, etc.) . I'm very curious as to what these so called backlighting problems loook like.

Could someone post some pictures of one of these problem childs? Hopefully a picture with the lights off and no flash will show it.

Thanks

 

[dasgooch]

grebrown,

If you want to see what most everyone is talking about just look at your monitor from a different angle rather than straight on. It will look brighter in the corners on a black screen. I have recieved two of these LCD's and haven't had dead pixels or backlight bleed like the others are experiancing.

 

[ZombieJesus]

If you have backlight issues you will know by looking at each corner deadon and you will see a very white light creeping down and polluting your lcd screen. I have only one coner without this problem... I'm returning.

 

[amol]

i getting really PO'ed right now . . .

my monitor was supposed to ship on or before today, but it's still in "pre-production"

i know the return policy is 21 days (afterwards, you get a refurbished one)

anyone know if it takes more than a certain amount of time to ship the monitor, that dell will give me more time?

i ordered on 1/3

the estimated ship date is on or before 1/7

i highly doubt that it will be shipped on the weekend

so i'm looking at a ship date of 1/10 or 1/11 (maybe even 1/12)

estimated arrival would be at least 1/17 (which would be 2 weeks after order )