That doesn't really mean very much to me...
When they sent me a 1905FP instead of a 2005FPW by accident the first time around I called Dell...
The guy on phone asked me how I knew that I received the wong monitor, so I explained that it was not the correct model number - that I was supposed to recieve a 2005FPW instead of a 1905FP and that the 1905FP was a 19" LCD, while the 2005FPW was a 20" widescreen LCD. Then he asks me how I know that the monitor I reveiced was a 19" monitor and not a 20" widescreen, so I told him that I know because the 1905FP is a 19" monitor and that it certianly isn't widescreen. To that he responds that he doesn't understand how I could possibly know that I recieved the wrong LCD, so I explain that the model number is incorrect and that I have looked at the monitor to make sure that it wasn't just in the wrong box. Addiitonally, I offered to provide him with the serial number from the 1905FP so he could verify himself. At this point he explained to me that based on the information that I had given him, there was no way for him to verify that I had infact recieved the wrong monitor and that the only way that he could verify this was for me to measure the screen size to make sure that is was 19" instead of 20". I asked him is he was serious, and he said yes... I again attempted to explain to him that I was quite sure that I had recieved the incorrect monitor because the model number was not the one I ordered and that the one I recieved was a 19" monitor according the specs on Dell's website and that the monitor that I ordered was a 20" widescreen. So, then he asks me how I know that the monitor they sent me isn't widescreen. I replied that I could tell it wasn't widescreen by simply looking at it - it isn't very hard to distinguish. Apparently at this point, the irritation in my voice may have become noticable (I used to work in a call center and have waited tables for many years so I am generally very nice to service industy folks) since he now did what is known as taking over the call (he actually wasn't bad at this part). He starts out by calling me "Sir" and procedes to explain to me that in order to process my replacement that he has to ensure that I received the incorrerct monitor and that the only way he can possibly do this at this point is for me to measure the screen size. Once we reached this juncture, it became clear to me that trying to impress upon him that he could use the model number, the serial number, the screen size, or any other piece of information, but that since I would still be the source of this information it require that he trust me. So, I did the only thing I knew that would get this done and told him I had to dig up a tape measure, russtled some pens and paper around, told him I got a teape measure, make a few more russtling sounds, asked him if he wanted diagonal, vertical, or horizontal measurements, he replied diagonal, more russtling sounds, and then I said, "ummm... yep, exactly 19 inches". He replies, "Thank you, sir." and processed my replacement.
This all took place on Dec 18. I finally received the replacemnt LCD on Jan 5th. There was a delay in the processing of the replacement because apparently Dell has to have the serial number of the incorrect item before they will send a replacement.
....and you expect me to believe that some Dell support rep knows about new hardware revisions!?!