I have an Inspiron 3200 also they just ignore me. You must be high on their priority list. In general, I think it's a great laptop. Some minor things, like customer support, is what I hate.
Isn't long waits with generic responses basically the same as unresponsiveness? What's the use of a response if it doesn't help? I'd rather have no response which would let me forget I even asked in the first place. And your prediction is incorrect. I have dealt with many annoying customer support representatives from different companies. Dell is one of those bad ones I have experienced. Maybe others have been luckier, but I sure haven't.
The thing with Dell support, as long as you have the latest system, they will treat you like a king. When your system get's old, then you get left in the dust, or at the end of the queue. This is my experience with Dell. Other people are luckier I guess.
Isn't long waits with generic responses basically the same as unresponsiveness? What's the use of a response if it doesn't help? I'd rather have no response which would let me forget I even asked in the first place. And your prediction is incorrect. I have dealt with many annoying customer support representatives from different companies. Dell is one of those bad ones I have experienced. Maybe others have been luckier, but I sure haven't.
The thing with Dell support, as long as you have the latest system, they will treat you like a king. When your system get's old, then you get left in the dust, or at the end of the queue. This is my experience with Dell. Other people are luckier I guess.