Originally posted by: SoylentGreen
Originally posted by: gpgofast
Originally posted by: bamacre
Meh, I consider any warranty from Dell worth about a penny. Truth is, I hate Dell's tech support and customer service. I used to love it, but I had a horrible experience with them once I and I was so fed up, I ended up building my next computer, which worked out really well.
I was on the phone for a little over 3 hours trying to get a hard drive replaced. I had my customer number, order number, everything. I talked to 7 different people in three different departments. I was so mad, I went and had a beer at lunch (I was at work when I called). I had to close my office door so people couldn't hear me yelling and cussing.
Well, I just had my first Dell warranty experience last week. The USB ports on my 1.5 month old 400SC quit working last week. A call to Dell, about 35 minutes on the phone and they had a tech dispatched to my home with a new motherboard the next business day, no questions. I would have to give Dell "Small Business" a big thumbs up. I also was able to get a price match from them on my 400SC a couple of weeks before that. I originally paid $348 after rebate for my 2.8/40GB/128 RAM machine. They pricematched when the price dropped the next month and I recieved a $40+tax credit. I received the rebate check in less than 3 weeks also. YMMV. GP
Same experience I have ever heard is close to yours. The other poster will go through life not realizing that screaming and cussing was more than half the problem.
I didn't start "screaming and cussing" until after about an hour. I had every right to do so in my situation. It was absolutely patheitic.
I never said no one gets good CS from Dell. In fact I had always had good CS from Dell up until that moment. I purchased a hard drive from their website, separately, not with a system. It went bad after 2 months, which is the mfg's fault, not Dell's. But I wanted Dell to replace it. I had the order number, my customer number, etc. The hard drive could not be recognized, and a hd scanner program had all kinds of errors while scanning. I got switched from department to department, person to person.
First they couldn't figure out if I was a home or SB customer. Then they asked me if I puchased my Dell system from a home shopping channel. Then they asked if I had purchased the hard drive from someone besides Dell.
You tell your story seven times, to seven people, in three different departments, for over three hours over a simple hard drive gone bad, and refrain from screaming and cussing. I won't. I like screaming and cussing, I just don't like having to do it.
When I get good service, I call and say so, or write up a good review. I understand things happen every once in while, people make mistakes, just as I do, and I am a very understanding person.
But when I get unjustifiable CS like I got that day with Dell, hide the children and cover their ears, because the F word is going to be flying like a tornado through Kansas.
And, I might add, that the screaming and cussing is what, eventually, got my hard drive replaced.