Originally posted by: ElFenix
was not stop spreading liesOriginally posted by: AnyMal
Originally posted by: kokemon23
i have no idea. the computer was working fine, now it doesnt. when i tried the parts in this computer, neither the mobo or the hd worked. no installs, no power surges, nothing.
Are you saying you opened that case and swapped parts? If so, you're SOL regarldess, warranty was void as soon as you cracked open the case.
Originally posted by: AnyMal
Originally posted by: kokemon23
i have no idea. the computer was working fine, now it doesnt. when i tried the parts in this computer, neither the mobo or the hd worked. no installs, no power surges, nothing.
Are you saying you opened that case and swapped parts? If so, you're SOL regarldess, warranty was void as soon as you cracked open the case.
Q: Does upgrading my Dell system hardware or operating system void my system warranty?
A: Simply adding a component to a Dell system will not affect the warranty of the system in any way; we understand that users will need to change and upgrade their systems over time and will not penalize them for this.
The only thing that would affect the warranty concerning upgrading a components is if the system was damaged because of the upgrade; for example if the system was not handled properly and the motherboard was damaged, or if the added component actually caused damage to the system, these issues would not be covered under warranty.
Dell provides technical support only for Dell branded and/or factory installed hardware items; support for non-Dell hardware should be handled by the individual hardware manufacturer. Along these lines, the only issue of possible concern is that in the course of trouble-shooting issues on the system in the future, we may require the added hardware be removed from the system during our trouble-shooting processes to eliminate the possibility of a conflict with that device.
The exceptions to the above policies are if the components are Dell branded parts purchased from our Spare Parts department, they will be covered under the individual part?s warranty or the existing Dell warranty on the system (which ever is longer) and we will provide the technical support for these components also; this does not include 3rd party devices purchased through DellWare and Gigabuys, technical support and warranty coverage of these devices is also handled by the original hardware manufacturer.
Originally posted by: kokemon23
I just got off the phone with Dell, and there business practices are very suspect. I have a Dimension 4550, and the invoice date on it is 10/17/02. The hard drive and motherboard both seem to have died on me, and I called them on 9/27/03, a Saturday. After getting through initially, I waited on hold for 1 hour and 45 minutes until I gave up. I left the country on 10/2/03 for 3 weeks, getting back yesterday. Called today, they told me that since it was undocumented, I was out of luck and they wouldnt replace the parts. Now, my warranty is expired by 4 days!! After much talking, was told I could call the warranty people, they would extend the warranty, then I could have them replaced. Lo and behold, the warranty people tell me to go f myself, have a nice day. :| Is there any other recourse? Am I totally wrong to be upset? Policy is policy, but this is horrible customer service.
Cliff notes:
Mobo and hd die
call dell, wait forever, hang up
leave country
come back, call, warranty expired by 4 days
told i'm fuct
DELL SUCKS!!!!!!
Call em up again,
ask to speak to the Supervisor, explain the situation.
Tell them you're very disappointed, and that machine will be the last dell you'll ever purchase and you'll pass the word along to family and friends.
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Beat me to it, barely, although I would suggest not using that kind of threatening language, try to be constructive about it. Say that you were satisfied and were happy to be a Dell customer before, but that you think this is bad customer service, or something more along those lines than coming out and saying that you'll just badmouth the company.