I just got off the phone with Dell, and there business practices are very suspect. I have a Dimension 4550, and the invoice date on it is 10/17/02. The hard drive and motherboard both seem to have died on me, and I called them on 9/27/03, a Saturday. After getting through initially, I waited on hold for 1 hour and 45 minutes until I gave up. I left the country on 10/2/03 for 3 weeks, getting back yesterday. Called today, they told me that since it was undocumented, I was out of luck and they wouldnt replace the parts. Now, my warranty is expired by 4 days!! After much talking, was told I could call the warranty people, they would extend the warranty, then I could have them replaced. Lo and behold, the warranty people tell me to go f myself, have a nice day. :| Is there any other recourse? Am I totally wrong to be upset? Policy is policy, but this is horrible customer service.
Cliff notes:
Mobo and hd die
call dell, wait forever, hang up
leave country
come back, call, warranty expired by 4 days
told i'm fuct
DELL SUCKS!!!!!!
Cliff notes:
Mobo and hd die
call dell, wait forever, hang up
leave country
come back, call, warranty expired by 4 days
told i'm fuct
DELL SUCKS!!!!!!